Safe place

Post by **eastie** » 31 Jul 2016, 10:36

Vwtouran wrote:If you got a smartphone just take a pic of the safe place note on parcel.

WHY ?? that's not part of your job or does RM provide you with a mobile then??

datasaint · Post by **datasaint** » 31 Jul 2016, 10:54

eastie wrote:
Vwtouran wrote:If you got a smartphone just take a pic of the safe place note on parcel.
WHY ?? that's not part of your job or does RM provide you with a mobile then??

We will soon be doing this with the new PDAs is my guess.

Chewster · Post by **Chewster** » 31 Jul 2016, 13:39

The Amazon parcels with a safeplace are usually instructions from the recipient so I follow them, but anything else I tend to ignore. I know which broadband boxes the original poster is on about, and "under cover and out of sight" could mean literally anywhere! I haven't yet met a postie who leaves them in stupid places though. These broadband things also say "fits most letterboxes" I've yet to find a letterbox they fit through!

Vwtouran · Post by **Vwtouran** » 31 Jul 2016, 15:25

Just to cover myself if there are any comebacks.

Post by **PHARRY** » 31 Jul 2016, 17:00

weary_posty wrote:A certain broadband supplier sends out a lot of tracked items with a safe place message of "somewhere undercover and out of sight"

This week already I've had to deal with 6 cases of people being "coached" due to the safe place not being safe

- Top floor of a time locked flat
- Greenhouse/Shed
- Gas meter cupboard
- Log Store

Now each of these examples in my mind are under cover and out of sight yet people are getting pulled up on it.
I imagine we'll be hearing a different tune when the tracked FTD figures are down

What is a "safe place"?

YOU MEAN BT

rubberbond · Post by **rubberbond** » 01 Aug 2016, 13:08

stevenshm wrote:Why even give the customer the option of a safe place ?
shouldn't royal mail just get rid of this option
and stick to deliver to neighbour?

That is not safe either. If they are in they get the item,if not then back it goes, RM state that if you deliver to neighbour and the item goes "missing",then your manager will have a "conversation" with you and we all know what that means.

Surreypostie · Post by **Surreypostie** » 01 Aug 2016, 15:38

rubberbond wrote:
stevenshm wrote:Why even give the customer the option of a safe place ?
shouldn't royal mail just get rid of this option
and stick to deliver to neighbour?
That is not safe either. If they are in they get the item,if not then back it goes, RM state that if you deliver to neighbour and the item goes "missing",then your manager will have a "conversation" with you and we all know what that means.

I don't understand that, if I deliver to a neighbour and it goes missing, I won't be having any conversation, 1st time they try that is the last time I will deliver anything to any neighbour. We are instructed to deliver to neighbour. More and more neighbours are refusing, they don't mind now and then but everyday they object to.

Post by **celtic1967** » 01 Aug 2016, 20:24

Surreypostie wrote:
rubberbond wrote:
stevenshm wrote:Why even give the customer the option of a safe place ?
shouldn't royal mail just get rid of this option
and stick to deliver to neighbour?
That is not safe either. If they are in they get the item,if not then back it goes, RM state that if you deliver to neighbour and the item goes "missing",then your manager will have a "conversation" with you and we all know what that means.
I don't understand that, if I deliver to a neighbour and it goes missing, I won't be having any conversation, 1st time they try that is the last time I will deliver anything to any neighbour. We are instructed to deliver to neighbour. More and more neighbours are refusing, they don't mind now and then but everyday they object to.

Had some neighbours fall out over taking parcels in on an almost daily basis, or not going round to pick them up.

rubberbond · Post by **rubberbond** » 01 Aug 2016, 21:07

Surreypostie wrote:
rubberbond wrote:
stevenshm wrote:Why even give the customer the option of a safe place ?
shouldn't royal mail just get rid of this option
and stick to deliver to neighbour?
That is not safe either. If they are in they get the item,if not then back it goes, RM state that if you deliver to neighbour and the item goes "missing",then your manager will have a "conversation" with you and we all know what that means.
I don't understand that, if I deliver to a neighbour and it goes missing, I won't be having any conversation, 1st time they try that is the last time I will deliver anything to any neighbour. We are instructed to deliver to neighbour. More and more neighbours are refusing, they don't mind now and then but everyday they object to.

Just to clarify,if the intended recipient goes round to neighbour's house and neighbour denies all knowledge, then intended recipient rings to complain,what then? It's your word against theirs. I am not going to sacrifice my reputation for honesty just for Royal Mail's convenience. It's funny isn't it, a couple of weeks ago,freakishly managed to get out before the school run and got rid of most of my packets,to the actual customer,that's what we should be doing,getting out early, not bothering neighbours.

steve1873 · Post by **steve1873** » 01 Aug 2016, 21:28

If a safe place is identified specifically on the parcel, then that to me is good enough. If it just says safe place and has either no details or simply a generic message as in the OP, then I am using my discretion and unable to ascertain a viable safe place, then p739'ing the item.

steve1873 · Post by **steve1873** » 01 Aug 2016, 21:32

eastie wrote:No such place as a SAFEPLACE apart from giving it to the recipient. END OF
Whatever is written on the parcel is 9 times out of 10 from the sender, not worth it
I never leave parcels anywhere and i bring them back if not in. Bollox to RM wanting delivery 1st time, if the person is not in I docket 739 every time.
If I get problems with people not being able to find parcels left , you then know full well it must have been from your day off or someone doing your cut off

They are, ultimately, the customer!

Decky Boy · Post by **Decky Boy** » 02 Aug 2016, 20:09

eastie wrote: Whatever is written on the parcel is 9 times out of 10 from the sender, not worth it

....wrong ! ! ! It's the special instruction that the customers GIVES the seller of the item. There is usually a box at the bottom of the Delivery Address Page on the Internet Shopping Site the item was purchased from for these details

A Safeplace is deemed to be out of the weather (rain and sun) and somewhere the item cannot be seen by the general public. If the special instruction on the parcel (aka Safeplace) says "place item in shed" then that's where it goes. I have only once taken a Tracked with a Safeplace instruction back to the office.

Post by **eastie** » 02 Aug 2016, 20:52

Decky Boy wrote:
eastie wrote: Whatever is written on the parcel is 9 times out of 10 from the sender, not worth it
....wrong ! ! ! It's the special instruction that the customers GIVES the seller of the item. There is usually a box at the bottom of the Delivery Address Page on the Internet Shopping Site the item was purchased from for these details

A Safeplace is deemed to be out of the weather (rain and sun) and somewhere the item cannot be seen by the general public. If the special instruction on the parcel (aka Safeplace) says "place item in shed" then that's where it goes. I have only once taken a Tracked with a Safeplace instruction back to the office.

I f you want to go and put things in peoples sheds its up to you, what about dogs in gardens ? I get paid to knock on peoples door to deliver a parcel.

Chewster · Post by **Chewster** » 03 Aug 2016, 06:01

Decky Boy wrote:
eastie wrote: Whatever is written on the parcel is 9 times out of 10 from the sender, not worth it
....wrong ! ! ! It's the special instruction that the customers GIVES the seller of the item. There is usually a box at the bottom of the Delivery Address Page on the Internet Shopping Site the item was purchased from for these details

A Safeplace is deemed to be out of the weather (rain and sun) and somewhere the item cannot be seen by the general public. If the special instruction on the parcel (aka Safeplace) says "place item in shed" then that's where it goes. I have only once taken a Tracked with a Safeplace instruction back to the office.

Yeah usually it is instructions from the recipient but often it is generic instructions from the sender.

Post by **SpacePhoenix** » 03 Aug 2016, 06:40

Decky Boy wrote:
eastie wrote: Whatever is written on the parcel is 9 times out of 10 from the sender, not worth it
....wrong ! ! ! It's the special instruction that the customers GIVES the seller of the item. There is usually a box at the bottom of the Delivery Address Page on the Internet Shopping Site the item was purchased from for these details

A Safeplace is deemed to be out of the weather (rain and sun) and somewhere the item cannot be seen by the general public. If the special instruction on the parcel (aka Safeplace) says "place item in shed" then that's where it goes. I have only once taken a Tracked with a Safeplace instruction back to the office.

and when the receiver denies receiving it and complains???