lincskevin wrote:i want postal works to stop helping them selves to parcels that they have no intitlement too. the compaints prodcedure is a joke they just give you a reference number and claim they will do something. when they need to stop employing people that steal
The percentage of items that are lost/stolen/damaged whilst in the care of Royal Mail is lower than 1%. Lower than 0.1% actually. Lower than 0.01% if we want to be really pedantic. And that includes items that people 'claim' they have posted and are actually just trying to scam Royal Mail as they're an easy target. I bet not many work places can claim the same percentages for their staff stealing items from the company (and I include things like using office supplies for own use etc).
Just because you happen to have had a bad experience, it doesn't mean the whole system is rotten. Just like postal workers don't think that everyone they deliver to are morons who spend time posting abuse on an unofficial forum designed for people to come and ask for help and advice from Royal Mail workers (who provide this service in their own time incidentally).
So, once again, unless you have a question that we can actually help you with, which we'd be glad to, I suggest you contact Royal Mail themselves and direct your remarks to them instead. If you have cause for complaint, they will investigate it (yes, they will).