ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE

ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!

Delivery problems

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

This is an open forum.
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
pepsi
Posts: 2
Joined: 14 Nov 2011, 02:36
Gender: Female

Delivery problems

Post by pepsi »

I have a track and trace and the only info I can get is : has been passed to the overseas postal service for delivery in SINGAPORE. Is there anyway to check when it arrived at the destination country as I have not received the item after more than 2 weeks. Does Royal Mail requires a confirmation from the destination country that the package has been received by them and delivered by them? Does track and trace delivery take longer than regular air mail? Please advise as to what I should do to find my item. Thanks
Top
SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 11928
Joined: 12 Nov 2008, 17:03
Gender: Male

Re: Delivery problems

Post by SpacePhoenix »

Try the track and trace number on this site:

http://www.singpost.com" onclick="window.open(this.href);return false;

which I believe is the site of Singapore's equivalent of Royal Mail. In the event of the item being returned to you, its possible that the other operator attached their own barcode to the item and is scanning that barcode for the return journey up until whichever office over there deals with international mail.
Top
pepsi
Posts: 2
Joined: 14 Nov 2011, 02:36
Gender: Female

Re: Delivery problems

Post by pepsi »

I have checked and there is no record of the item. I also called Singpost and they confirmed that they have no record of the receiving the item. What else can I do? Can royal mail confirm that they have sent it to the right country? Do they have a record of the delivery?
Top
troika
Posts: 1
Joined: 05 Jan 2012, 07:41
Gender: Female

Re: Delivery problems

Post by troika »

hi pepsi! did the recipient finally receive the item? i have posted a parcel for my cousin in Singapore as well on December 23 and he hasn't received it yet. Man from the post office said it should be there in 5 days. i sent it via first class delivery (not recorded). i wonder when is a parcel/letter classified as delayed? (or how do i know if it was completely lost?)
Top
User avatar
POSTMAN
SITE ADMINISTRATOR
Posts: 32628
Joined: 07 Aug 2006, 03:19
Gender: Male

Re: Delivery problems

Post by POSTMAN »

troika wrote:hi pepsi! did the recipient finally receive the item? i have posted a parcel for my cousin in Singapore as well on December 23 and he hasn't received it yet. Man from the post office said it should be there in 5 days. i sent it via first class delivery (not recorded). i wonder when is a parcel/letter classified as delayed? (or how do i know if it was completely lost?)
There is no way in the world that it would take 5 days if you posted it on the 23rd.

Both packets are over there,it's down to them now.
I Wrote-During Covid-Which is still relevant now
It's good to get these types of threads, the ridiculous my manager said bollox, so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low-life C***S they have always been.
My BFF Clash
The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.
Top

Return to “CUSTOMERS”