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Delivery 2.0

Postal workers discussion forum. Discuss the day to day life in a Blue Shirt.
Jen1
Posts: 231
Joined: 31 Oct 2018, 12:00
Gender: Female

Re: Delivery 2.0

Post by Jen1 »

Barnacle wrote:
18 Aug 2024, 06:21
So Delivery 2.0 continues to be an utter shambles, as expected. Mail failure is entirely on the shoulders of managers who should be recording fails accurately. They should not expect you to take out more mail than there is time to deliver it. They place all the guilt and responsibility onto posties when it is the managers who are failing, probably because they have some ridiculous bonus target or have no backbone to tell a senior manager that the system isn’t working.
The data they used to make these ridiculous walks is probably so inaccurate purely due to management under reporting/underestimating failures for the last 4 years

When they increased our flex/lapse the first time they had us streaming the rounds every day to make it look achievable which it never was, flex was called enforced overtime in our office

To be fair to the managers it got so slack in our office that people would bring back mail and not even bother informing the managers

So that percentage call rate they’ve relied on so heavily for their calculations was bound to be wrong

A computer is only as good as the information it’s given
Barnacle
Posts: 2889
Joined: 13 Dec 2022, 16:58
Gender: Female
Location: Earth

Re: Delivery 2.0

Post by Barnacle »

Jen1 wrote:
18 Aug 2024, 09:52
Barnacle wrote:
18 Aug 2024, 06:21
So Delivery 2.0 continues to be an utter shambles, as expected. Mail failure is entirely on the shoulders of managers who should be recording fails accurately. They should not expect you to take out more mail than there is time to deliver it. They place all the guilt and responsibility onto posties when it is the managers who are failing, probably because they have some ridiculous bonus target or have no backbone to tell a senior manager that the system isn’t working.
The data they used to make these ridiculous walks is probably so inaccurate purely due to management under reporting/underestimating failures for the last 4 years

When they increased our flex/lapse the first time they had us streaming the rounds every day to make it look achievable which it never was, flex was called enforced overtime in our office

To be fair to the managers it got so slack in our office that people would bring back mail and not even bother informing the managers

So that percentage call rate they’ve relied on so heavily for their calculations was bound to be wrong

A computer is only as good as the information it’s given
Under-reporting or non-reporting of fails is endemic I believe. In the last few years. who has witnessed any manager religiously recording the fails? That failure to record is coming back to bite us all now.
The mentality of being ashamed of admitting to failing to complete has to change too - it is a management failing, not posties.
’You can't just ask customers what they want and then try to give that to them. By the time you get it built, they'll want something new.’
SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 12137
Joined: 12 Nov 2008, 17:03
Gender: Male

Re: Delivery 2.0

Post by SpacePhoenix »

Jen1 wrote:
18 Aug 2024, 09:52
Barnacle wrote:
18 Aug 2024, 06:21
So Delivery 2.0 continues to be an utter shambles, as expected. Mail failure is entirely on the shoulders of managers who should be recording fails accurately. They should not expect you to take out more mail than there is time to deliver it. They place all the guilt and responsibility onto posties when it is the managers who are failing, probably because they have some ridiculous bonus target or have no backbone to tell a senior manager that the system isn’t working.
The data they used to make these ridiculous walks is probably so inaccurate purely due to management under reporting/underestimating failures for the last 4 years

When they increased our flex/lapse the first time they had us streaming the rounds every day to make it look achievable which it never was, flex was called enforced overtime in our office

To be fair to the managers it got so slack in our office that people would bring back mail and not even bother informing the managers

So that percentage call rate they’ve relied on so heavily for their calculations was bound to be wrong

A computer is only as good as the information it’s given
There's probably many walks around the country where the data on Route Planner is way out of date
DiamondSmiles
Posts: 498
Joined: 05 Feb 2009, 20:03
Gender: Male

Re: Delivery 2.0

Post by DiamondSmiles »

Do you still sign for a duty under this new scheme?
ted_e_bear
Posts: 4078
Joined: 03 Sep 2012, 19:37
Gender: Male

Re: Delivery 2.0

Post by ted_e_bear »

DiamondSmiles wrote:
18 Aug 2024, 11:06
Do you still sign for a duty under this new scheme?
I think it was mentioned that you should be able to "sign" for a section on the frame which would be better than having the manager allocating bits
SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 12137
Joined: 12 Nov 2008, 17:03
Gender: Male

Re: Delivery 2.0

Post by SpacePhoenix »

ted_e_bear wrote:
18 Aug 2024, 12:37
DiamondSmiles wrote:
18 Aug 2024, 11:06
Do you still sign for a duty under this new scheme?
I think it was mentioned that you should be able to "sign" for a section on the frame which would be better than having the manager allocating bits
Long term think it'll be a computer that will determine each day what you'll be doing. With packets now all being scanned it just leaves manual letters and flats as the only things not being scanned. They have so much data now on what each walk has for a given day.
kazardaimenu
Posts: 1391
Joined: 13 Apr 2022, 19:11
Gender: Male

Re: Delivery 2.0

Post by kazardaimenu »

The most efficient system I’ve worked is one postie one van, everything for that area on the van. It might not work for some routes where there’s a lot of dead walking but It’l do for most.
Barnacle
Posts: 2889
Joined: 13 Dec 2022, 16:58
Gender: Female
Location: Earth

Re: Delivery 2.0

Post by Barnacle »

kazardaimenu wrote:
18 Aug 2024, 14:18
The most efficient system I’ve worked is one postie one van, everything for that area on the van. It might not work for some routes where there’s a lot of dead walking but It’l do for most.
That, just that, is the most efficient. It’s the best way to scrape all the profit from the parcels and it also makes queries more straightforward to resolve. For the people living on the route they have one point of contact instead of several different vans and posties. It just makes more sense to everyone involved.
’You can't just ask customers what they want and then try to give that to them. By the time you get it built, they'll want something new.’
Jen1
Posts: 231
Joined: 31 Oct 2018, 12:00
Gender: Female

Re: Delivery 2.0

Post by Jen1 »

DiamondSmiles wrote:
18 Aug 2024, 11:06
Do you still sign for a duty under this new scheme?
Yes we still have the same duties except some duties don’t exist anymore so some duty holders have been displaced and are currently back as reserves

There is going to be a re pick soon, going on seniority, so the most senior postie will get first choice of which duty they want and they’ll work down the list

We’ve lost 7 posties since they brought in this shambles and 5 of them were more senior to me so at least I’ve climbed up the ladder a bit

Trouble is because so many posties have left (and some have opted to do parcel duties instead) some of the duties don’t have a regular postie on it so nobody has rewritten those duties
Barnacle
Posts: 2889
Joined: 13 Dec 2022, 16:58
Gender: Female
Location: Earth

Re: Delivery 2.0

Post by Barnacle »

Jen1 wrote:
18 Aug 2024, 15:56
DiamondSmiles wrote:
18 Aug 2024, 11:06
Do you still sign for a duty under this new scheme?
Yes we still have the same duties except some duties don’t exist anymore so some duty holders have been displaced and are currently back as reserves

There is going to be a re pick soon, going on seniority, so the most senior postie will get first choice of which duty they want and they’ll work down the list

We’ve lost 7 posties since they brought in this shambles and 5 of them were more senior to me so at least I’ve climbed up the ladder a bit

Trouble is because so many posties have left (and some have opted to do parcel duties instead) some of the duties don’t have a regular postie on it so nobody has rewritten those duties
As Chandler would say, ‘Could it be, anymore shambolic?’. Apart from the idea where they would do away with frames altogether, 2.0 has to be the most inefficient waste of time and money after DPR routes.
’You can't just ask customers what they want and then try to give that to them. By the time you get it built, they'll want something new.’
Smoothbackground
Posts: 1274
Joined: 21 Sep 2023, 20:01
Gender: Female

Re: Delivery 2.0

Post by Smoothbackground »

Jen1 wrote:
17 Aug 2024, 22:13
…and our union rep has told us that on that terrain we cannot carry bags heavier than 5kg
The instruction from your union rep is ridiculous. Presumably there was no 5 kg bag weight limit over this mountainous terrain you’re expected to traverse prior to Delivery 2.0.
Jen1
Posts: 231
Joined: 31 Oct 2018, 12:00
Gender: Female

Re: Delivery 2.0

Post by Jen1 »

Smoothbackground wrote:
18 Aug 2024, 16:18
Jen1 wrote:
17 Aug 2024, 22:13
…and our union rep has told us that on that terrain we cannot carry bags heavier than 5kg
The instruction from your union rep is ridiculous. Presumably there was no 5 kg bag weight limit over this mountainous terrain you’re expected to traverse prior to Delivery 2.0.
I’m not really sure what you mean???

Previously the loops were smaller so we weren’t carrying 3 bundles of mail plus parcels in our bags also we dropped off any heavy parcels by van

Our rep has said 11kg limit for flat terrain and 16kg per bag on a trolly and 5kg limit on hazardous/steep terrain

Our duty is mountainous as you put it and with each house averaging 25steps up to it and because the hills were actually in the mountain stage of the tour de Yorkshire it’s deemed too steep to use a trolley

The loops we had before were smaller because everyone knew how dangerous it was walking up and down those steps with a heavy bag

If you stumble and the weight of your bag pulls you over you would be dead so we don’t take any risks

The route planners couldn’t grasp just how steep the hills are and did initially say that hills and steps don’t make much of a difference

Luckily for us 2 of our trainee managers have done that round so backed us up and to be fair to our usually useless DOM he did say that he’d drive the route planners around the route so they could better understand what we were talking about
Smoothbackground
Posts: 1274
Joined: 21 Sep 2023, 20:01
Gender: Female

Re: Delivery 2.0

Post by Smoothbackground »

Jen1 wrote:
18 Aug 2024, 17:01
Smoothbackground wrote:
18 Aug 2024, 16:18
Jen1 wrote:
17 Aug 2024, 22:13
…and our union rep has told us that on that terrain we cannot carry bags heavier than 5kg
The instruction from your union rep is ridiculous. Presumably there was no 5 kg bag weight limit over this mountainous terrain you’re expected to traverse prior to Delivery 2.0.
I’m not really sure what you mean???

Previously the loops were smaller so we weren’t carrying 3 bundles of mail plus parcels in our bags also we dropped off any heavy parcels by van

Our rep has said 11kg limit for flat terrain and 16kg per bag on a trolly and 5kg limit on hazardous/steep terrain
I don’t disagree with what you say about this new way of working being a a shambles and I’m not trying to discredit what you’re saying based on your firsthand experience of Del 2.0 (something I don’t have); I am merely saying this 5 kg limit imposed by your union rep is ridiculous. Even prior to Del 2.0 your bag would have weighed more than 5 kg — even if you had only one bundle of mail, one Asos bag and a single contact lenses box it would weigh more than 5 kg. That is why I say it’s ridiculous.
Jen1
Posts: 231
Joined: 31 Oct 2018, 12:00
Gender: Female

Re: Delivery 2.0

Post by Jen1 »

Smoothbackground wrote:
18 Aug 2024, 17:13
Jen1 wrote:
18 Aug 2024, 17:01
Smoothbackground wrote:
18 Aug 2024, 16:18
Jen1 wrote:
17 Aug 2024, 22:13
…and our union rep has told us that on that terrain we cannot carry bags heavier than 5kg
The instruction from your union rep is ridiculous. Presumably there was no 5 kg bag weight limit over this mountainous terrain you’re expected to traverse prior to Delivery 2.0.
I’m not really sure what you mean???

Previously the loops were smaller so we weren’t carrying 3 bundles of mail plus parcels in our bags also we dropped off any heavy parcels by van

Our rep has said 11kg limit for flat terrain and 16kg per bag on a trolly and 5kg limit on hazardous/steep terrain
I don’t disagree with what you say about this new way of working being a a shambles and I’m not trying to discredit what you’re saying based on your firsthand experience of Del 2.0 (something I don’t have); I am merely saying this 5 kg limit imposed by your union rep is ridiculous. Even prior to Del 2.0 your bag would have weighed more than 5 kg — even if you had only one bundle of mail, one Asos bag and a single contact lenses box it would weigh more than 5 kg. That is why I say it’s ridiculous.
They don’t class the bundle you’re carrying as weight in your bag (probably as it’s not in your bag)

And you’ll be surprised how many small packets you can fit in before you reach 5kg

But I’ll be sure to get our union rep to confer with you first in the future before following “ridiculous” guidelines about acceptable bag weight for hazardous terrain :chuckle
Smoothbackground
Posts: 1274
Joined: 21 Sep 2023, 20:01
Gender: Female

Re: Delivery 2.0

Post by Smoothbackground »

Jen1 wrote:
18 Aug 2024, 17:47
Smoothbackground wrote:
18 Aug 2024, 17:13
Jen1 wrote:
18 Aug 2024, 17:01
Smoothbackground wrote:
18 Aug 2024, 16:18
Jen1 wrote:
17 Aug 2024, 22:13
…and our union rep has told us that on that terrain we cannot carry bags heavier than 5kg
The instruction from your union rep is ridiculous. Presumably there was no 5 kg bag weight limit over this mountainous terrain you’re expected to traverse prior to Delivery 2.0.
I’m not really sure what you mean???

Previously the loops were smaller so we weren’t carrying 3 bundles of mail plus parcels in our bags also we dropped off any heavy parcels by van

Our rep has said 11kg limit for flat terrain and 16kg per bag on a trolly and 5kg limit on hazardous/steep terrain
I don’t disagree with what you say about this new way of working being a a shambles and I’m not trying to discredit what you’re saying based on your firsthand experience of Del 2.0 (something I don’t have); I am merely saying this 5 kg limit imposed by your union rep is ridiculous. Even prior to Del 2.0 your bag would have weighed more than 5 kg — even if you had only one bundle of mail, one Asos bag and a single contact lenses box it would weigh more than 5 kg. That is why I say it’s ridiculous.
They don’t class the bundle you’re carrying as weight in your bag (probably as it’s not in your bag)

And you’ll be surprised how many small packets you can fit in before you reach 5kg

But I’ll be sure to get our union rep to confer with you first in the future before following “ridiculous” guidelines about acceptable bag weight for hazardous terrain :chuckle
A postie’s bag containing a small bundle of mail, one Asos bag and one contact lenses box weighs more than 5kg. Try it for yourself on the scales tomorrow.