ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE

ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!

Still awaiting pre xmas delivery!!!

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

This is an open forum.
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
napkins
Posts: 2
Joined: 04 Jan 2012, 18:34
Gender: Female

Still awaiting pre xmas delivery!!!

Post by napkins »

Good evening

I am a bit worried as i have not received a package i am waiting for.

This was sent out to me on Monday 19th december 2011 unregistered (1st class) and yet to receive this!!! :mad

I know there has been xmas deliveries etc but just worried that it's been lost :cry

Is anyone else still waiting for mail pre xmas and is there a backlog?

Thanks.
Top
slave
Posts: 433
Joined: 20 Sep 2007, 21:39
Location: North West

Re: Still awaiting pre xmas delivery!!!

Post by slave »

No backlog that I'm aware of.

Was it personal or sent from a company? If the latter get in touch with them and they should chase it up/send replacement etc. if the former then it's about 2 weeks (working days) before you can stick a claim in, so next week get the ball rolling or get the sender to do it - does the sender have proof of posting?
Top
napkins
Posts: 2
Joined: 04 Jan 2012, 18:34
Gender: Female

Re: Still awaiting pre xmas delivery!!!

Post by napkins »

It's personal mail. Will give it till next week and see if it's turned up :sad:

The sender does have proof of posting though.

Really frustrated with RM...rant rant
Top
TeeferTiger
EX ROYAL MAIL
Posts: 2783
Joined: 22 Dec 2008, 13:56
Gender: Female
Location: Welsh Wales

Re: Still awaiting pre xmas delivery!!!

Post by TeeferTiger »

It's 15 working days before RM will consider it a lost item. Once 15 working days are up, the sender can get a P58 form from the post office and put in a claim for the lost item... Hopefully it'll show up in the mean time.

I'm assuming it was addressed correctly using the postcode, correct postage and had a return address on it? If there was insufficient postage, it could be delayed for a few weeks while revenue protection are doing their thing, then you'll get a grey card asking you to pay the £1 charge and difference in postage.
Does this rag smell of chloroform to you?
Top

Return to “CUSTOMERS”