I am missing two packages after 10 days, I normally recieve them within 2-3 days (both were first class) however these have not arrived
What can I do?
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Missing packages
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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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variablez14
- Posts: 2
- Joined: 04 Jul 2011, 21:41
- Gender: Male
Missing packages
Hi guys!
I am missing two packages after 10 days, I normally recieve them within 2-3 days (both were first class) however these have not arrived
What can I do?
I am missing two packages after 10 days, I normally recieve them within 2-3 days (both were first class) however these have not arrived
What can I do?
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DAF85
- Posts: 82
- Joined: 23 Oct 2010, 19:52
- Gender: Male
Re: Missing packages
First off - contact the sender and ask who they sent them with and when they sent hem
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mazza111
- EX ROYAL MAIL
- Posts: 877
- Joined: 09 Mar 2010, 16:30
- Gender: Female
Re: Missing packages
First step I would say is contact the Delivery Office and see if there's anything there for you. If that fails I would contact the senders, see when and who they were sent with, inform them that you haven't received them. If this is items that you have bought, then it's up to the sender to prove that the items have been delivered, not just sent. Under the DSR you would be entitled to a replacement item or a full refund.
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variablez14
- Posts: 2
- Joined: 04 Jul 2011, 21:41
- Gender: Male
Re: Missing packages
Thanks for replying!
I can confirm that both sellers have said they have sent the item via Royal Mail Fist Class.
I have also contacted Royal Mail.
More info:
3 weeks ago, my post office was run by one man, and all of the merchandise' prices had dropped eg £1 envelope now was 0.50p
the next week, the post office hired staff and got fixed up back to regular operation,
thats when my packages started going missing...
Sound fishy?
Thanks.
I can confirm that both sellers have said they have sent the item via Royal Mail Fist Class.
I have also contacted Royal Mail.
More info:
3 weeks ago, my post office was run by one man, and all of the merchandise' prices had dropped eg £1 envelope now was 0.50p
the next week, the post office hired staff and got fixed up back to regular operation,
thats when my packages started going missing...
Sound fishy?
Thanks.
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mazza111
- EX ROYAL MAIL
- Posts: 877
- Joined: 09 Mar 2010, 16:30
- Gender: Female
Re: Missing packages
No the post office has nothing to do with the delivery of your parcels. The post persons (haha PC!!!) deliver the packages from the Delivery Office, not from the Post Office. Your local PO would have no interaction with your parcels unless it's a combined office, which I can't see if it was one man running it :)