For stuff posted through a letterbox, I will put them halfway through, then stand back and capture a photo with the door number and/or what surrounds the door. I always loudly say I will post it through fully once I’ve taken a photo as people often grab it!
Many doors don't have numbers and on the council estate many of the doors look the same!!
It's not 100% so can only really go by the GPS
On the face of it, shareholder value is the dumbest idea in the world.
For stuff posted through a letterbox, I will put them halfway through, then stand back and capture a photo with the door number and/or what surrounds the door. I always loudly say I will post it through fully once I’ve taken a photo as people often grab it!
Many doors don't have numbers and on the council estate many of the doors look the same!!
It's not 100% so can only really go by the GPS
That is true. But often there will be an ashtray, a peculiar plant, pair of shoes, dismantled bike, cracked concrete, untidy bush or junk etc that distinguishes it from the neighbouring properties. As you say, the GPS coordinates obviously trump anything else.
Nothing (except death) is ever 100%.
Obviously if you take a picture of a grinning recipient you will probably be sacked for breaching guidelines.
And rightly so.
The colour of their door or flooring aligned with the GPS location will probably be sufficient in most cases.
Never 100% but sufficient.
I mean more the tracked half posted through the box. The GPS will say delivered properly, but you could take a picture and then remove it. As you say, nothing is 100% and it all boils down to whether a complaint is made.
For stuff posted through a letterbox, I will put them halfway through, then stand back and capture a photo with the door number and/or what surrounds the door. I always loudly say I will post it through fully once I’ve taken a photo as people often grab it!
Many doors don't have numbers and on the council estate many of the doors look the same!!
It's not 100% so can only really go by the GPS
That is true. But often there will be an ashtray, a peculiar plant, pair of shoes, dismantled bike, cracked concrete, untidy bush or junk etc that distinguishes it from the neighbouring properties. As you say, the GPS coordinates obviously trump anything else.
GPS means absolutely nothing in a high rise... Mad stuff I know
For stuff posted through a letterbox, I will put them halfway through, then stand back and capture a photo with the door number and/or what surrounds the door. I always loudly say I will post it through fully once I’ve taken a photo as people often grab it!
................
It's in the rules people, no door numbers! Take some black tape out with you to cover the number if it's right by the letterbox!
The photo should capture item(s) placed on the doorstep with open doorway in the
background and the item label visible. No identifiable objects such as door number or
customer's face should be captured. This is in line with GDPR rules.
For stuff posted through a letterbox, I will put them halfway through, then stand back and capture a photo with the door number and/or what surrounds the door. I always loudly say I will post it through fully once I’ve taken a photo as people often grab it!
................
It's in the rules people, no door numbers! Take some black tape out with you to cover the number if it's right by the letterbox!
The photo should capture item(s) placed on the doorstep with open doorway in the
background and the item label visible. No identifiable objects such as door number or
customer's face should be captured. This is in line with GDPR rules.
That is a very silly rule made up by someone at RM who hasn’t got a clue. A photo of a door number, which is of course intended to be prominently visible to all passersby, definitely isn’t person-identifiable data covered by GDPR — yet a photo of a tracked label with recipient name and address definitely would be covered by GDPR.
Last edited by Smoothbackground on 28 Feb 2024, 19:43, edited 1 time in total.
That is a very silly rule made up by someone at RM who hasn’t got a clue. A photo of a door number, which is of course intended to be prominently visible to all passersby, definitely isn’t person-identifiable data covered by GDPR — yet a photo of a tracked label with recipient name and address definitely would be covered by GDPR.
Surely the whole idea of taking a photo is to PROVE it's been delivered to the correct address
If you've got a photo of it sticking out of a letterbox with the number next to it .... that's got to be PROOF if the receiver says they never got it? TBH I always try and get a house number in the photo for just that reason.
Like all Wage Slaves, he had two crosses to bear: The people he worked for and the people he worked with! (Stephen Vizinczey.)
That is a very silly rule made up by someone at RM who hasn’t got a clue. A photo of a door number, which is of course intended to be prominently visible to all passersby, definitely isn’t person-identifiable data covered by GDPR — yet a photo of a tracked label with recipient name and address definitely would be covered by GDPR.
Surely the whole idea of taking a photo is to PROVE it's been delivered to the correct address
If you've got a photo of it sticking out of a letterbox with the number next to it .... that's got to be PROOF if the receiver says they never got it? TBH I always try and get a house number in the photo for just that reason.
Great minds think alike! I do the exact same — and will continue to do so — despite it ostensibly being against “the rules”.
Halfway through means it can be taken back out after the photo is taken. For as long as it is possible for someone to take the item back out rather than push it all the way through, then the item cant be confirmed to be fully delivered to the recipient and therefore the customer can still claim the item wasnt delivered so its a waste of time really.
What happens if a thieving postie took the picture then put the item back in their bag? The recipient is told that it MUST have been delivered because theres a photo of it hanging halfway through their letterbox?
If you tolerate this, then your paid break will be next
Halfway through means it can be taken back out after the photo is taken. For as long as it is possible for someone to take the item back out rather than push it all the way through, then the item cant be confirmed to be fully delivered to the recipient and therefore the customer can still claim the item wasnt delivered so its a waste of time really.
What happens if a thieving postie took the picture then put the item back in their bag? The recipient is told that it MUST have been delivered because theres a photo of it hanging halfway through their letterbox?
This actually happened to a postie in my office. Customer claimed he had taken the pic showing the package half in the letterbox and had then taken it out again.
You then rely on your manager knowing you are not a thief because there will every so often be a customer who will lie.
So even if you had a pic of inside their house showing them opening the parcel, there are still people who will lie.
No method is lie proof.
’You can't just ask customers what they want and then try to give that to them. By the time you get it built, they'll want something new.’
I've always wondered how a conversation would go with someone claiming non-receipt but RM insisting they have a photo on delivery. Do they start telling them what colour their doormat is? Do RM send someone round to check what colour the doormat is?
Royal Mail
failing the workforce, failing the public and deliberately failing mail on a daily basis for too many years.
I've always wondered how a conversation would go with someone claiming non-receipt but RM insisting they have a photo on delivery. Do they start telling them what colour their doormat is? Do RM send someone round to check what colour the doormat is?
Exactly that. They get the postie responsible to confirm that the pic matches the correct doormat. The regular postie will probably know by sight of the pic, but if it was a reserve they will send them out to confirm where they delivered it by taking a pic at the doormat and sending to the manager so they can match it.
That’s what happens at our office anyway.
’You can't just ask customers what they want and then try to give that to them. By the time you get it built, they'll want something new.’
