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Customer collections 5 items?

Postal workers discussion forum. Discuss the day to day life in a Blue Shirt.
SpacePhoenix
MAIL CENTRES/PROCESSING
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Re: Customer collections 5 items?

Post by SpacePhoenix »

wallan wrote:
10 Jan 2022, 09:20
If i rember corectly when introducted the Max weight of 2nd class items was about 2lbs , over that it was either 1st cl or parcel
It's a max of 20Kg for non-Tracked packets both 1st/24 and 2nd/48 and 30Kg for Tracked 24 and Tracked 48. The Standard Parcels service got axed a good few years ago
yellowbelly
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Re: Customer collections 5 items?

Post by yellowbelly »

SpacePhoenix wrote:
09 Jan 2022, 19:41
Jefferson Starfish wrote:
09 Jan 2022, 13:40
I would hope that customers wanting a collection will automatically get one from the relevant carrier, i.e RM or PF, when they input the weight of their parcel. :hmmmm
I think it'll be down to how much a 30Kg parcel is for PF compared with other couriers. If it's really expensive then I think RM would rather it stay with RM rather than risk losing traffic to other couriers
The RM website does not let a 'sending' customer use RM for parcels above 20kg, it redirects you to PF.
SpacePhoenix
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Re: Customer collections 5 items?

Post by SpacePhoenix »

yellowbelly wrote:
10 Jan 2022, 18:40
SpacePhoenix wrote:
09 Jan 2022, 19:41
Jefferson Starfish wrote:
09 Jan 2022, 13:40
I would hope that customers wanting a collection will automatically get one from the relevant carrier, i.e RM or PF, when they input the weight of their parcel. :hmmmm
I think it'll be down to how much a 30Kg parcel is for PF compared with other couriers. If it's really expensive then I think RM would rather it stay with RM rather than risk losing traffic to other couriers
The RM website does not let a 'sending' customer use RM for parcels above 20kg, it redirects you to PF.
Doesn't stop the "sending customer" from sticking it down as 20Kg even though it might be over 20Kg
sequinn
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Re: Customer collections 5 items?

Post by sequinn »

I had 20 to collect from one address but it only showed as 1. The customer told me there were 20 not 1. All individually entered as apparently you can’t book more than 1 at a time. Took me ages to scan them, as I had to look for each number. Luckily the customer gave me bags to take them back to the van.
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POSTMAN
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Re: Customer collections 5 items?

Post by POSTMAN »

Customer satisfaction – how Parcel Collect opens up to a whole new market

Life has become a whole lot easier over the years and a lot of that is down to convenience. Want to avoid the dreaded Saturday morning grocery shop? Done, home deliveries can sort that. No time for a pit stop at the bank? In comes internet banking.
Royal Mail is taking charge of what customers want. Since its launch, more and more customers are seizing the opportunity of greater convenience with Parcel Collect.
And our business customers are gravitating towards the service, too. musicMagpie, an online retailer buying and selling refurbished electronics and second-hand computer games, consoles, books, films and music – have seen a steady uptake of Parcel Collect, particularly over the past few months.


They will be pushing this more and more this year.
Wondering how this gets recorded so that walks that regularly get them gets time allowances ect.
Will be fubar'd Royal Mail stylee of course for most.
I Wrote-During Covid-Which is still relevant now
It's good to get these types of threads, the ridiculous my manager said bollox, so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low-life C***S they have always been.
My BFF Clash
The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.
yellowbelly
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Re: Customer collections 5 items?

Post by yellowbelly »

Ok, thoughts on this please folks:

Got a professional ebay'er/seller whatever who COLOD from, but now she's started
giving me say 5 or 6 'normal' stamped packets ''just to save me going to the letterbox' - admittedly not
as big as the COLOD items but would you take them/refuse?

Before COLOD she never gave them to me so it's something she's just started to do.
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POSTMAN
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Re: Customer collections 5 items?

Post by POSTMAN »

yellowbelly wrote:
14 Jan 2022, 16:00
Ok, thoughts on this please folks:

Got a professional ebay'er/seller whatever who COLOD from, but now she's started
giving me say 5 or 6 'normal' stamped packets ''just to save me going to the letterbox' - admittedly not
as big as the COLOD items but would you take them/refuse?

Before COLOD she never gave them to me so it's something she's just started to do.
'Technically' you would not be allowed to do a 'favour' if it costs the business revenue.
If she hasn't paid for a collection, or collection per item then you 'could' be up for a conduct.
Technically.
I Wrote-During Covid-Which is still relevant now
It's good to get these types of threads, the ridiculous my manager said bollox, so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low-life C***S they have always been.
My BFF Clash
The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.
chocolatesaltyballs
EX ROYAL MAIL
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Re: Customer collections 5 items?

Post by chocolatesaltyballs »

yellowbelly wrote:
14 Jan 2022, 16:00
Ok, thoughts on this please folks:

Got a professional ebay'er/seller whatever who COLOD from, but now she's started
giving me say 5 or 6 'normal' stamped packets ''just to save me going to the letterbox' - admittedly not
as big as the COLOD items but would you take them/refuse?

Before COLOD she never gave them to me so it's something she's just started to do.
Did she tip you at Christmas?
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POSTMAN
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Re: Customer collections 5 items?

Post by POSTMAN »

chocolatesaltyballs wrote:
14 Jan 2022, 17:33
yellowbelly wrote:
14 Jan 2022, 16:00
Ok, thoughts on this please folks:

Got a professional ebay'er/seller whatever who COLOD from, but now she's started
giving me say 5 or 6 'normal' stamped packets ''just to save me going to the letterbox' - admittedly not
as big as the COLOD items but would you take them/refuse?

Before COLOD she never gave them to me so it's something she's just started to do.
Did she tip you at Christmas?
That would go down as a bribe.
Stuck in the mud I know but it is what it is.
I Wrote-During Covid-Which is still relevant now
It's good to get these types of threads, the ridiculous my manager said bollox, so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low-life C***S they have always been.
My BFF Clash
The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.
twoloops
Posts: 2031
Joined: 24 May 2017, 20:52
Gender: Male
Location: Sheffield

Re: Customer collections 5 items?

Post by twoloops »

This doorstep collection malarkey is surely now dead in the water, been yonks since we last collected one :nana
yellowbelly
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Re: Customer collections 5 items?

Post by yellowbelly »

twoloops wrote:
23 Jan 2022, 18:38
This doorstep collection malarkey is surely now dead in the water, been yonks since we last collected one :nana
Totally - the public have heard all the stories about Royal Mail being unable to DELIVER mail so don't
trust RM to pick stuff up - irrespective of the fact that managers harangue before you go out and when
you're out - 'Make sure you do the customer collection' 'Have you picked up the COLOD yet?' - It's obviously
this month's tick in the box topic to chase up........
Acca Dacca
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Re: Customer collections 5 items?

Post by Acca Dacca »

yellowbelly wrote:
14 Jan 2022, 16:00
Ok, thoughts on this please folks:

Got a professional ebay'er/seller whatever who COLOD from, but now she's started
giving me say 5 or 6 'normal' stamped packets ''just to save me going to the letterbox' - admittedly not
as big as the COLOD items but would you take them/refuse?

Before COLOD she never gave them to me so it's something she's just started to do.
First time one of them goes missing you know who will get the blame
If you tolerate this, then your paid break will be next
twoloops
Posts: 2031
Joined: 24 May 2017, 20:52
Gender: Male
Location: Sheffield

Re: Customer collections 5 items?

Post by twoloops »

yellowbelly wrote:
23 Jan 2022, 19:19
COLOD
Anyone?
Acca Dacca
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Re: Customer collections 5 items?

Post by Acca Dacca »

twoloops wrote:
23 Jan 2022, 20:10
yellowbelly wrote:
23 Jan 2022, 19:19
COLOD
Anyone?
Collection on delivery
If you tolerate this, then your paid break will be next
Jefferson Starfish
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Joined: 12 Aug 2011, 15:32
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Location: Greendale DO

Re: Customer collections 5 items?

Post by Jefferson Starfish »

twoloops wrote:
23 Jan 2022, 18:38
This doorstep collection malarkey is surely now dead in the water, been yonks since we last collected one :nana
I had 2 today.