Royal Mail strike: 'Chaos on the cards' as ballot for strike action announced

[Woody Guthrie]

That's why I already said it would generate a list that the COM would use to find out why. They'll be able to see the actual locations so they'll be able to see if it's things like traffic lights, roadworks, etc

I don't know if you're deliberately not getting it or just not getting it.

1. That "list" would be every duty every day.

2. The PDA data doesn't show "traffic lights, roadworks etc".

3. It's not even "traffic lights, roadworks etc" that cause the vast majority of yellow dots, it's delivery issues which change every day.

The points you're trying so hard to ignore are that.

1. Every duty produces these yellow dots so every duty would need to be sifted through every day with the help of the duty holder because no computer can tell you why the yellow dot was created.

2. In the vast majority of cases this daily and incredibly time consuming deep dive is not going to achieve anything when the postie turns round and says it's because Mrs Miggins couldn't find her front door key.

2. No one has the f***ing time for that s**t on a daily basis

This isn't bullshit SP, it's just facts anyone working on delivery would know.

[SpacePhoenix]

That's why I already said it would generate a list that the COM would use to find out why. They'll be able to see the actual locations so they'll be able to see if it's things like traffic lights, roadworks, etc

I don't know if you're deliberately not getting it or just not getting it.

1. That "list" would be every duty every day.

2. The PDA data doesn't show "traffic lights, roadworks etc".

3. It's not even "traffic lights, roadworks etc" that cause the vast majority of yellow dots, it's delivery issues which change every day.

The points you're trying so hard to ignore are that.

1. Every duty produces these yellow dots so every duty would need to be sifted through every day with the help of the duty holder because no computer can tell you why the yellow dot was created.

2. In the vast majority of cases this daily and incredibly time consuming deep dive is not going to achieve anything when the postie turns round and says it's because Mrs Miggins couldn't find her front door key.

2. No one has the f***ing time for that s**t on a daily basis

This isn't bullshit SP, it's just facts anyone working on delivery would know.

Pull your head out of your arse!

It's very easy to overlay the locations of the yellow dots on a map and see it it's at location where there's something like roadworks or traffic.

What kinds of issues? If they are regular issues then the postie should be discussing them with the COM. If someone can't find their front door key, then just card it.

So cut the continued bullshit. Maybe we should replace you with a casual or agency worker?

[Woody Guthrie]

What kinds of issues? If they are regular issues then the postie should be discussing them with the COM. If someone can't find their front door key, then just card it.

Jesus wept...

[TrueBlueTerrier]

That's why I already said it would generate a list that the COM would use to find out why. They'll be able to see the actual locations so they'll be able to see if it's things like traffic lights, roadworks, etc

I don't know if you're deliberately not getting it or just not getting it.

1. That "list" would be every duty every day.

2. The PDA data doesn't show "traffic lights, roadworks etc".

3. It's not even "traffic lights, roadworks etc" that cause the vast majority of yellow dots, it's delivery issues which change every day.

The points you're trying so hard to ignore are that.

1. Every duty produces these yellow dots so every duty would need to be sifted through every day with the help of the duty holder because no computer can tell you why the yellow dot was created.

2. In the vast majority of cases this daily and incredibly time consuming deep dive is not going to achieve anything when the postie turns round and says it's because Mrs Miggins couldn't find her front door key.

2. No one has the f***ing time for that s**t on a daily basis

This isn't bullshit SP, it's just facts anyone working on delivery would know.

Pull your head out of your arse!

It's very easy to overlay the locations of the yellow dots on a map and see it it's at location where there's something like roadworks or traffic.

What kinds of issues? If they are regular issues then the postie should be discussing them with the COM. If someone can't find their front door key, then just card it.

So cut the continued bullshit. Maybe we should replace you with a casual or agency worker?

There is no need for a personal attack.

Road works and traffic DO NOT affect the delivery side of the work. Most of the delivery work is made on foot and we just walk around them - No yellow dots.

The regular issues are so many, so varied, so random, and mostly they aren't regular to particular locations, and having parameters to record them would be a possibility, but ultimately would be a fruitless task. The list would have to be updated every day to include new and random issues. But what would the ultimate outcome be of spending so many resources and computing power to address an issue that is unpredictable and short-lived? In the end, you would be spending thousands to save pennies - not a good cost to savings ratio.

I wonder sometimes if you post about delivery work to annoy and upset delivery workers, or perhaps you just don't see how your posts really annoy them sometimes. You say a lot about delivery work, but it's apparent from what you do post that you have never experienced it. It's okay to comment about delivery work as we are a free speech area, but you should also be prepared for some pushback from people who do the work if they think you are wrong.

[jessicarabbit]

I know we are probably done on this now but on the spreadsheet I saw they had broken it down into 1-5 min stops 6-10, 11-20 and they did actually go and chat and deep dive on the deliveries that were producing on average over 2 weeks the most number of 11-20 stops. I'm siding more with Woodie on this argument because I know RM and they don't do anything properly. But I can see SPs point because eventually the more data they can collect eventually someone with 2 more brain cells than the local COM will very quickly be able to work out who is taking the poss and who is really delivering like a dog for 5 hours solid. I suspect for the average postie it's somewhere in the middle and some days we have a mare and go slow and other says when we're on it and we need to get back on time our efficiency goes up.

[Sir Henry]

When in recent history have RM ever implemented a procedure that wasn't twisted into yet another stick with which to beat us?
Answers on a used Kleenex to the usual address.

[clashcityrocker]

We had a map displayed of yellow dots.
A lot were insignificant, a few were meal reliefs taken outdoors and one giant yellow dot (3x the size of a 20 minute meal relief dot) was over the street where one postie lives.
Was anything done? No.

[Dorset Plodder]

The bottom line is delivery is nothing like processing, you can't science the s**t out of it.

There are too many variables when you're out in the real world.

Amen to that!

[2yearpostie]

What kinds of issues? If they are regular issues then the postie should be discussing them with the COM. If someone can't find their front door key, then just card it.

Jesus wept...

What would customer services do if a complaint comes in that someone hadnt recieved thier parcel because the postie couldnt be aresd to wait while they found a front door key. People in delivery need to put the customer first SP, you dont have them in a mc as far as i know.

[SpacePhoenix]

We had a map displayed of yellow dots.
A lot were insignificant, a few were meal reliefs taken outdoors and one giant yellow dot (3x the size of a 20 minute meal relief dot) was over the street where one postie lives.
Was anything done? No.

It's a whole different ball game now with the new management structure. There's no guarantee that the new management will do/handle things the same way as the old management.

What would customer services do if a complaint comes in that someone hadnt recieved thier parcel because the postie couldnt be aresd to wait while they found a front door key. People in delivery need to put the customer first SP, you dont have them in a mc as far as i know.

RM's customer is the sender, not the recipient. The recipient is the customer of the sender.

All those little bits of time will add up and will likely result in a larger cut-off so customer services will still get complaints about people not receiving their parcels

[yellowbelly]

RM's customer is the sender, not the recipient. The recipient is the customer of the sender.

Yes Space so the customer (the sender) wants the parcel delivering as per the mantra 'First time every time' so
the customer (sender) will want the postie to wait a few seconds while the recipient gets the front door key, otherwise
the customer (sender) will give their business to Yodel/Hermes/DPD and guess what, that'll affect the MC's too.

If you want to start a thread about who the customer is, there's plenty of old threads where it's been discussed to death.

[guardianangel]

I just wish our comms would get it out to mainstream media,always only local press,lets get the big tv and papers on it and let shareholders know they are going to lose a shed load of money.

[SpacePhoenix]

RM's customer is the sender, not the recipient. The recipient is the customer of the sender.

Yes Space so the customer (the sender) wants the parcel delivering as per the mantra 'First time every time' so
the customer (sender) will want the postie to wait a few seconds while the recipient gets the front door key, otherwise
the customer (sender) will give their business to Yodel/Hermes/DPD and guess what, that'll affect the MC's too.

If you want to start a thread about who the customer is, there's plenty of old threads where it's been discussed to death.

Over a walk them seconds are going to add up and you'll get just as many if not more people not getting their parcels when the postie cuts off.

It won't have any affect on MCs, we'll just cut down on the number of casuals that get used.

Delivery time slot estimates are bound to happen at some point. RM must literally be the only company that doesn't offer that. Just about every company you can see on a map where the delivery person is once they're within a certain number of deliveries from yours, then you can make sure that the door is unlocked and you're ready

[POSTPERSON50]

That's why I already said it would generate a list that the COM would use to find out why. They'll be able to see the actual locations so they'll be able to see if it's things like traffic lights, roadworks, etc

I don't know if you're deliberately not getting it or just not getting it.

1. That "list" would be every duty every day.

2. The PDA data doesn't show "traffic lights, roadworks etc".

3. It's not even "traffic lights, roadworks etc" that cause the vast majority of yellow dots, it's delivery issues which change every day.

The points you're trying so hard to ignore are that.

1. Every duty produces these yellow dots so every duty would need to be sifted through every day with the help of the duty holder because no computer can tell you why the yellow dot was created.

2. In the vast majority of cases this daily and incredibly time consuming deep dive is not going to achieve anything when the postie turns round and says it's because Mrs Miggins couldn't find her front door key.

2. No one has the f***ing time for that s**t on a daily basis

This isn't bullshit SP, it's just facts anyone working on delivery would know.

Our office focused on the PDA actuals when it was a new toy a couple of years ago.
Clicked on the big yellow bubbles created by extended stops, checked the vans which were off route the day before, compared delivery times, start times, finish times etc. The managers got all giddy with their new found Big Brother weapon. Posties were occasionally spoken to informally because the data couldn't really be used as a punishment, just as a possible corrective tool in advising a suggested better way of working.
Some days the data wouldn't load. Some days it was printed off and nobody took much notice. The manager was then on leave so nobody else looked at if for a fortnight.

The novelty lasted about two months. In the end nobody could be bothered with it.
If a daily task is not 100% essential it doesn't get done.

[SpacePhoenix]

Posties were occasionally spoken to informally because the data couldn't really be used as a punishment

Directly they can't. If it's a similar yellow dot in a similar place each day then they could go out and physically observe whatever it is