Photographic Proof of Delivery.

[exetererica]

.

[Acca Dacca]

What's difficult about doing the job right?

If your job is to get a picture of the door open, why the f**k would you submit a picture of someone's hand or someone sat in a car FFS

Don't take shortcuts. Protect your job, mortgage, marriage, etc

Either get the doorstep photo or take the parcel back to the depot.

What could be simpler

Especially when it helps to protect US from denial of receipts

[Sir Henry]

When I know the folk who accept the parcels i ask them to pose dramatically and throw the horns whilst holding the parcel in front of the open door. METAL!!!

[mjd24]

If you know your customer, you know your customer..... do what the customer wants. [until they complain about you doing what they've asked of you, then stop. Forever]

I'd be utterly pissed off as a customer if this was followed how it (used to) say on the photo screen. Now they've opened it up a bit so you can safe place it anyway.

Our customer is the sender though

They pay us to get proof of delivery so the recipient doesnt say they didnt get it or we lost it

I often hear this, and it's technically correct of course.

But for me, my customer is the one who has ordered and paid for the item, and paid us for delivery of the item. i.e. the recipient.

The person we deliver to doesnt pay Royal Mail at all at any point. They order the item and pay the business to get the item to them. The business chooses who to use to get it to them and pays that courier to do so.

Similarly, if I want to send my Gran a card, I am the one who pays for the stamp as payment for Royal Mail getting the item to her

She doesnt do a thing. I am Royal Mail's customer.

Always a pedant.

[Acca Dacca]

If you know your customer, you know your customer..... do what the customer wants. [until they complain about you doing what they've asked of you, then stop. Forever]

I'd be utterly pissed off as a customer if this was followed how it (used to) say on the photo screen. Now they've opened it up a bit so you can safe place it anyway.

Our customer is the sender though

They pay us to get proof of delivery so the recipient doesnt say they didnt get it or we lost it

I often hear this, and it's technically correct of course.

But for me, my customer is the one who has ordered and paid for the item, and paid us for delivery of the item. i.e. the recipient.

The person we deliver to doesnt pay Royal Mail at all at any point. They order the item and pay the business to get the item to them. The business chooses who to use to get it to them and pays that courier to do so.

Similarly, if I want to send my Gran a card, I am the one who pays for the stamp as payment for Royal Mail getting the item to her

She doesnt do a thing. I am Royal Mail's customer.

Always a pedant.

Its not pedantry, its a fact that the photographs are for the benefit and request of those paying Royal Mail to deliver the item so we should be doing what they ask. It stops the recipients or 'customers' or whoever you want to call them claiming they didnt get something they did which saves companies having to chase RM for compensation, send out 'replacements' and ultimately helps protect our jobs as we are the first people questioned if a 'customer' says they didnt get something ( even when we know they did )

[sindba]

The recipient paid for the item, they paid for delivery of the item, so as far as I am concerned the recipient is my customer.

Taking blurry photos of whatever rather than insisting on stupid door-open poses isn't "taking shortcuts". It is doing the job in a respectful and friendly way so I stay on friendly terms with my customers rather than looking like just another Hermes prick.

[Acca Dacca]

The recipient paid for the item, they paid for delivery of the item, so as far as I am concerned the recipient is my customer.

Taking blurry photos of whatever rather than insisting on stupid door-open poses isn't "taking shortcuts". It is doing the job in a respectful and friendly way so I stay on friendly terms with my customers rather than looking like just another Hermes prick.

You can call whoever ye want your customer - it doesnt make them so and it wont save your arse if you dont do what the real customer asks you to do and something happens

[Johnletters]

The recipient paid for the item, they paid for delivery of the item, so as far as I am concerned the recipient is my customer.

Taking blurry photos of whatever rather than insisting on stupid door-open poses isn't "taking shortcuts". It is doing the job in a respectful and friendly way so I stay on friendly terms with my customers rather than looking like just another Hermes prick.

You can call whoever ye want your customer - it doesnt make them so and it wont save your arse if you dont do what the real customer asks you to do and something happens

You are spot on Acca. Don’t waste energy though trying to convince others. They ain’t never gonna listen.

[postieblueshirt]

Still waiting to see one person just one to be told his photo wasn't taken correctly.are your complaints in your offices not like ours they all magically disappear....

[clashcityrocker]

The recipient paid for the item, they paid for delivery of the item, so as far as I am concerned the recipient is my customer.

Taking blurry photos of whatever rather than insisting on stupid door-open poses isn't "taking shortcuts". It is doing the job in a respectful and friendly way so I stay on friendly terms with my customers rather than looking like just another Hermes prick.

If you really want to cheat the system you scan it as not delivered and then go to the indoor menu and scan it as collected.
No need for blurry photos any more.

[claretandblue]

We were told if there's a known dog there, then don't take any risks, so a photo of a closed door is acceptable.

[Chelseablue]

Its galling when you see so much amazon , and others, left at doors, bottom of flats stairs everywhere each day .

[Jpro747]

You all need to stop using your own common sense and follow the SOP (S for Stupid) as directed by the company. Just because there is a quicker/better way to get the job done doesn’t mean it’s the right way. If recipients are going to get upset then so be it maybe then RM will review their new bright idea.

[POSTMAN]

Long running thread here with SOP an FaQ...

RMCtv : Photo Capture on Delivery : All Tracked 24 &48 [non signature items] require a photo : Green light go-ahead for Thursday 10th March

[Woody Guthrie]

You can call whoever ye want your customer - it doesnt make them so

You probably might want to have a word with our Customer Services department or perhaps visit one of our Customer Service Points, there's probably one at your DO.

Both the sender and the recipient are customers because they both use our service, both pay for delivery, sometimes directly and sometimes as a third party.

It's our job to keep both types happy because without one you don't tend to have much need for the other.

It's a stupid point.