Adrian : 'Why did a letter from Hanley to Heron Cross take at least a week to arrive?'

[POSTMAN]

https://www.stokesentinel.co.uk/news/st ... on-6328555

Adrian Allen has branded the Royal Mail service 'sub-standard'

Resident Adrian Allen has been left baffled - after it took over a week for a letter to get from Hanley to Heron Cross.

He raised the issue in a letter to The Sentinel where he outlined the difficulties he had experienced after registering his late father's death.

He wrote: "I would like to draw the attention of your readers to the appalling service provided by Royal Mail within Stoke-on-Trent at this time.

"My father died recently and I duly registered his death with the registrar who issued a death certificate and a reference for the Tell Us Once service.

"This was posted first class from Hanley and needed to travel only as far as Heron Cross.

"This letter took over a week to arrive, meaning I was not able to deal with the raft of administration that is associated with a death.

"No doubt Royal Mail will fall back on what has now become a stock excuse for every organisation providing a sub-standard service, namely Covid or 'working from home'.

"Royal Mail has skilfully created a system where complaints are blocked, with published phone numbers being changed to non-operational ones and a complaints system online that needs a specialist to wade through.

"Going through my father's belongings, I found letters between him and my mother in the late 1940s.

"Reading the content of these many letters, it appears that in those days any letter posted on one day arrived the next.

[scoobydo79]

Good grief. If it was that urgent take it Yourself Adrian or send as a special.