Lost in the post... really?

[plodsie]

I had ordered an item from a well known online retailer on the 12th of December. Having given them until Monday 7th, for the item to arrive, the wife gave them a call after an e-mail had went unanswered to. The girl on the phone said that "Royal Mail have told us they have lost it", and "would you like a refund or a replacement?" Now, the reason I post this in the customer section is that it must be the first time I have ever heard of Royal Mail admitting to losing anything without first receiving a complaint by either the sender or the recipient. I didn't complain to RM or the retailer until the 7th!. I guess the item I had ordered had simply either not been in stock, or they had simply misplaced it themselves. But the fact is that they have blamed Royal Mail for their failings. How many other customers have they fobbed off with this excuse?

So folks if you are still waiting for something that was ordered for Christmas, your retailer, like mine, may not be telling the truth when they say it has been lost in the post.

[Tman]

I had ordered an item from a well known online retailer on the 12th of December. Having given them until Monday 7th, for the item to arrive, the wife gave them a call after an e-mail had went unanswered to. The girl on the phone said that "Royal Mail have told us they have lost it", and "would you like a refund or a replacement?" Now, the reason I post this in the customer section is that it must be the first time I have ever heard of Royal Mail admitting to losing anything without first receiving a complaint by either the sender or the recipient. I didn't complain to RM or the retailer until the 7th!. I guess the item I had ordered had simply either not been in stock, or they had simply misplaced it themselves. But the fact is that they have blamed Royal Mail for their failings. How many other customers have they fobbed off with this excuse?

So folks if you are still waiting for something that was ordered for Christmas, your retailer, like mine, may not be telling the truth when they say it has been lost in the post.

Welcome to the world of RM.
This probably happens every day and in every firm.
My missus has been told in each place she's worked, that if anyone phones up to ask where a form/letter/packet/etc has got to, always say "we've posted that ages ago, so it must be lost in the post again" then go and find said form and actually send it.
RM gets the blame that way, rather than the inefficient firm itself.

If you believe the media hype, there's a pile of lost letters that would fill Wembley Stadium, hidden behind a sorting frame somewhere in this country.......

[greynut]

I had ordered an item from a well known online retailer on the 12th of December. Having given them until Monday 7th, for the item to arrive, the wife gave them a call after an e-mail had went unanswered to. The girl on the phone said that "Royal Mail have told us they have lost it", and "would you like a refund or a replacement?" Now, the reason I post this in the customer section is that it must be the first time I have ever heard of Royal Mail admitting to losing anything without first receiving a complaint by either the sender or the recipient. I didn't complain to RM or the retailer until the 7th!. I guess the item I had ordered had simply either not been in stock, or they had simply misplaced it themselves. But the fact is that they have blamed Royal Mail for their failings. How many other customers have they fobbed off with this excuse?

So folks if you are still waiting for something that was ordered for Christmas, your retailer, like mine, may not be telling the truth when they say it has been lost in the post.

I asked my DOM how royal mail KNOW that some 2.5 million items had gone missing over Xmas and he said the same thing. It what we are told by retailers.

Think I will start my own online business and send out 50% of stock and claim compensation for the other 50%.

[DGP1]

The greatest lie in the world - It's in the post. Or is that the second greatest lie?

[greynut]

The greatest lie in the world - It's in the post. Or is that the second greatest lie?

No the greatest lie is

"Of course I wont come ........................................................ and lie about early start times, overtime,flexible working, door to doors, f***ing european speed rules, the public and our f***ing service, post offices f***ing closing,your tiny bonus, my hooooooooooooooj f***ing bonus, which I got on the back of you bunch of mugs doing all the work and that you are all 40% under worked and 20% overpaid and your non existent f***ing pension, which I promised would not be touched, which is f****d up because WE took a pension break while WE took massive bonuses and you got shite and did I say 18000 jobs to go I MEANT 40,000. f**k me, me nose just got bigger!

[dvbuk55]

I have had the same excuse - but they tend to change their mind when I explain that I work for Royal Mail.

Some time ago a customer was waiting for a cheque from the Social, he rang and they said it had been posted every time. Each and every day he asked for the cheque and each and every day for a fortnight I had to tell him it hadn't arrived. He began to think that it had been "mislaid" by his own admission and that it had been cashed by "someone".

Anyway, in desperation he went to the Social, which was some 15 miles away, and said that he hadn't had the cheque - some assistant had placed it in her tray for scrutiny and buggered off on holiday for a fortnight - returning on the day he went amazingly.