Royal Mail : Royal Mail to cut the cost of its redirection service for millions of lower-income households

[POSTMAN]

https://www.royalmailgroup.com/en/press ... ouseholds/

Customers on universal credit to receive significant discounts on redirection prices when they move home.

Lower-income households on Universal Credit are set to receive significant discounts on Royal Mail’s Redirection service when they move home, the company announced today.

From November 29, all customers on Universal Credit, which covers six means tested benefits, will pay the equivalent of just £5 a month for a six or twelve-month redirection – equivalent to less than 20p a day.

Universal Credit customers who choose to take up the minimum three-month service will also benefit from improved discounts with a single customer paying a price of £22.50 (equivalent to £7.50 a month) and all other household sizes paying £30 (or £10 a month).

The new concessionary price will be available for customers receiving any of the six means tested benefits that make up Universal Credit. These include: Child Tax Credit, Housing Benefit, Income Support, income-based Jobseeker’s Allowance (JSA), income-related Employment and Support Allowance (ESA) and Working Tax Credit. For customers of non-working age, Royal Mail is also offering the new concession to those in receipt of Pension Credit.

The initiative builds on Royal Mail’s drive to give lower-income households more access to its Redirection service. Customers on income-based Job Seeker’s Allowance and Pension Credit already receive a discount on the standard price of a Redirection. From November 29, these customers will see their discount increase and brought in line with the new concession prices.

To further improve access to its Redirection service, Royal Mail is also launching a new dedicated phone line for customers receiving Universal Credit and Pension Credit when they apply for the new discounted redirection rates.

Nick Landon, Chief Commercial Officer at Royal Mail, said: “Moving home can be a difficult and stressful process. UK households rely on Royal Mail’s Redirection service for convenience and peace of mind. It helps to ensure they don’t miss important mail such as medical appointments and financial documents or fall foul of identity fraud. We want to make our Redirection service more accessible to lower-income customers. This will mean that everyone from single adults to larger households on Universal Credit can make significant savings on standard prices when they move home.”

KEY POINTS

Royal Mail is boosting its support for millions 1 of lower-income households by offering customers on Universal Credit significant discounts on its Redirection product.

A customer in receipt of Universal Credit will pay the equivalent of just £5 a month for a six or twelve-month redirection thanks to a new concession pricing scheme.

[scoobydo79]

WTF ? Er I think that is classed as discrimination Royal Mail.

[clashcityrocker]

WTF ? Er I think that is classed as discrimination Royal Mail.

Why?

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quote "Nick Landon, Chief Commercial Officer at Royal Mail, said: “Moving home can be a difficult and stressful process. UK households rely on Royal Mail’s Redirection service for convenience and peace of mind. It helps to ensure they don’t miss important mail such as medical appointments and financial documents or fall foul of identity fraud."

no chance at the minute they'll get their tracked washing up bowl - important letters not a chance.

[scoobydo79]

WTF ? Er I think that is classed as discrimination Royal Mail.

Why?

RM were told some time back to make the redirection service fairer and more affordable (exact words I think). I think that was meant to be for everyone.

[clashcityrocker]

That still doesn't explain why it is discrimination.

[Munchboii]

Probably a good thing. Many council/poor estates dont get redirected mail because of the cost. Anyone whos delivered to one before knows that the mail to houses is nearly always people who moved out, some of them years ago. More common than in better off areas