Help on Recorded Delivery

Post by **Lovin Posties** » 29 Dec 2007, 10:32

Hi

I had an item from ebay and it was to be signed for but all I have on the evevlope is one sticker with the reference number and by the side of it says SIGNED FOR now I thought I would have signed for it at the door bearing in mind it the cover postie and not our usual one! Help?

i love mail sort · Post by **i love mail sort** » 29 Dec 2007, 11:01

Was it posted through or left on the door step? A lot of posies hate recorded deliveries and cant be bothered to wait or write a card out, so they will either leave a note to say they poster it or just post it through anyway.

Post by **Lovin Posties** » 29 Dec 2007, 11:11

yeah it was posted through the door but I just wanted to make sure it was all ok thats all!

Post by **dvbuk55** » 29 Dec 2007, 14:14

Lovin Posties wrote:yeah it was posted through the door but I just wanted to make sure it was all ok thats all!

Well despite the previous posters statement of what posties do, it is NOT alright. A signature on receipt is what the sender has paid for and that is exactly what they should get. There is now a system whereby signatory items should be scanned in and the signature available for scrutiny by both the sender and signatory.

Recorded Delivery is a much maligned system and IMHO should be discontinued - the item is untraceable UNTIL a signature/attempted delivery has been achieved so if the item is delivered without signature or misplaced there is no trace of it and the object of the exercise is lost. The only sure way of tracking an item is to use special delivery - more expensive but guaranteed.

Post by **TrueBlueTerrier** » 29 Dec 2007, 14:33

dvbuk55 wrote:
Lovin Posties wrote:yeah it was posted through the door but I just wanted to make sure it was all ok thats all!
Well despite the previous posters statement of what posties do, it is NOT alright. A signature on receipt is what the sender has paid for and that is exactly what they should get. There is now a system whereby signatory items should be scanned in and the signature available for scrutiny by both the sender and signatory.

Recorded Delivery is a much maligned system and IMHO should be discontinued - the item is untraceable UNTIL a signature/attempted delivery has been achieved so if the item is delivered without signature or misplaced there is no trace of it and the object of the exercise is lost. The only sure way of tracking an item is to use special delivery - more expensive but guaranteed.

Its also a beef that Postwatch have with us at he moment apparently.

http://www.timesonline.co.uk/tol/news/u ... 087474.ece

Postwatch, the independent watchdog, last week wrote to Adam Crozier, chief executive of Royal Mail, to demand that the recorded mail service be improved or scrapped, because so many customers who had paid extra for recorded mail complained that postal workers were routinely failing to get a signature on delivery.

saru · Post by **saru** » 29 Dec 2007, 17:08

My motto is, "CYB," Cover Your Back at all times.

So if it says signature required - get a signature, or leave a docket if you can't...unless there is a signed letter from the customer on the bench saying you can sign on their behalf. That way there can be no come back!

Post by **POSTMAN** » 29 Dec 2007, 22:16

I contacted our great leader a few months ago :lfo about this and gave a suggestion.
Got a nice e-mail back with a 'hey we'll have a look see' bollox reply.
The thing is my suggestion may up the odd duty or 2 in MC's so i guess the cost was too much.
So let the (some) posties keep shabbing them and let the public (some) keep claiming for them even when they get them!!!

DGP1 · Post by **DGP1** » 30 Dec 2007, 01:12

My problem with recorded is that they are not for anything of value (packets etc.) but for documents that you want to be sure they are delivered anything else should be standard packets or special delivery (this is why recorded are returned after 1 week and everything else has 3 weeks). Maybe the PO's should be trained to sell the correct product for the item.

pinstripe · Post by **pinstripe** » 30 Dec 2007, 08:52

Does anyone know the score on the International letters/packets that arrive in the DO with 'Royal Mail Signature Required' label stuck on it. Sometimes there is a number, but most of the time there isn't (well, not the right amount of numbers and letters according to PHG), If there is a 'correct' code we get a signature, but otherwise we deliver it unsigned. The trouble with that is that there is still a big red sticker stating that RM want a signature but we've posted it through unsigned. The customer is obviously thinking we've not bothered, I'm not suggesting that this is what has happened in this case, but I've had customers ask me if they should have signed for an item. Surely whoever is putting these RM signature required labels on should check if the system is going to recognise the code and if not, DO NOT STICK THE BL***Y LABEL ON! Very simple way of checking, the last 2 parts of the code will be letters denoting the country of origin eg HK, CN etc much like our recorded/specials GB

Stormproof · Post by **Stormproof** » 30 Dec 2007, 09:05

pinstripe wrote:Does anyone know the score on the International letters/packets that arrive in the DO with 'Royal Mail Signature Required' label stuck on it. Sometimes there is a number, but most of the time there isn't (well, not the right amount of numbers and letters according to PHG), If there is a 'correct' code we get a signature, but otherwise we deliver it unsigned. The trouble with that is that there is still a big red sticker stating that RM want a signature but we've posted it through unsigned. The customer is obviously thinking we've not bothered, I'm not suggesting that this is what has happened in this case, but I've had customers ask me if they should have signed for an item. Surely whoever is putting these RM signature required labels on should check if the system is going to recognise the code and if not, DO NOT STICK THE BL***Y LABEL ON! Very simple way of checking, the last 2 parts of the code will be letters denoting the country of origin eg HK, CN etc much like our recorded/specials GB

If there is a RM signature required sticker get a signature for it, we've been told to treat them as if they were a RD. When they go back to Callers we have to treat them as if they were a Special as we keep foreign items for 4 weeks, bit confusing really as most the 739's are marked recorded for them so the customer thinks they've been returned after 7 days and don't bother to come in and collect them.

combocrasher · Post by **combocrasher** » 30 Dec 2007, 11:16

sometimes my thumbnail catches those red labels accidentally tearing off the label then i just post it through

DGP1 · Post by **DGP1** » 30 Dec 2007, 11:21

combocrasher wrote:sometimes my thumbnail catches those red labels accidentally tearing off the label then i just post it through

I sometimes have that problem too, maybe I should get my nails trimmed

axeman · Post by **axeman** » 30 Dec 2007, 12:27

is 'lovin posties' a plant seems to ask questions that would gauge a response that could determine what some posties do that may well be not as nature intended if you get my drift

Post by **Lovin Posties** » 30 Dec 2007, 13:30

axeman wrote:is 'lovin posties' a plant seems to ask questions that would gauge a response that could determine what some posties do that may well be not as nature intended if you get my drift

Hi Axeman

I am really sorry but I dont meant to cause trouble for anyone all I want is some help on things or advice lets say and I dont have a clue of what I am talking about and I come on here and ask the questions and family and mates were looking for info on posties job found this website and we have a read of posts every now and then.my aplgogies.

Post by **POSTMAN** » 30 Dec 2007, 14:28

Lovin Posties is not a plant!