Royal Mail home pick-up service hits 1m collections

[TrueBlueTerrier]

https://tamebay.com/2021/03/royal-mail- ... tions.html

In October 2020, Royal Mail launched a home pick-up service across the UK in a shake-up of the daily round. Since launching, posties have collected over one million parcels, with growth accelerating over Christmas and following the reintroduction of lockdown measures.

As well as offering even higher levels of convenience, the introduction of the Parcel Collect home pick-up service has meant that online sellers and online shoppers no longer need to leave the comfort of their home if they want to mail or return a pre-paid item by post. There is literally only one thing I don’t like about this service and that is that you need a printer and not everyone has one at home. Barring that, the convenience of a home pick-up service is brilliant if you can’t get out.

Posties will collect a parcel from the customer’s door or nominated safe place for 72p per parcel, in addition to normal postage costs. The home pick-up service is also available for pre-paid return items at a cost of 60p per item.

The Royal Mail home pick-up service is limited to five parcels at a time so is only suitable for small sellers or consumers. Parcel Collect is available six days a week and can be booked up to five days in advance and up to midnight the day before.

In order to use the service, customers simply need to ensure they have already paid the correct postage to send their item. If an item does not have pre-paid postage, customers are able to pay for their postage online using Click & Drop or via the Royal Mail App and opt for ‘Parcel Collect’. They will then be able to work out the correct cost of postage for their item and print out a pre-paid label which is fixed to the package. When the item gets collected, the customer will receive an email notification that acts as proof of postage.

“The introduction of Parcel Collect has been incredibly successful, with one million parcels a fantastic milestone to reach in just five months. Parcel Collect is part of our commitment to continuously make our services more convenient for customers and makes it easier to use Royal Mail’s services than ever before.

We understand the important role we play in keeping the UK connected at this challenging time. Our posties have always been a vital part of every community and that has never been truer than over the last year. Everyone at Royal Mail is proud to help keep the country safe and connected.”
– Nick Landon, Chief Commercial Officer, Royal Mail

[POSTMAN]

https://www.myroyalmail.com/news/2021/0 ... nth-parcel




We’ve surpassed one million parcels collected using our Parcel Collect service, which launched in October.

The milestone millionth moment occurred in Coventry on Friday – and myroyalmail.com was there to capture the moment, as postman Paul Adams picked up from the doorstep of surprised customer John Edgal, supported by his line manager at Coventry South Delivery Office, Linda Matteri.

Parcel Collect sees our postmen and women collecting – as well as delivering – from customers’ doorsteps. Following a successful trial in the West of England, we rolled it out nationally in October – remind yourself of how with this RMtvOpens in a new window.

On the millionth parcel collected, Adrian Baker, director of product and channels, said: ‘Many thanks to everyone involved in getting this high-profile product development delivered so successfully. We’re already thinking of ways to improve the service and drive even faster uptake.’

And the customer was just as pleased to have a moment in the limelight. ‘I feel like I’ve just won the lottery,’ said John. ‘The Parcel Collect service is really good – I’ve been wanting it for a long time.’

Look out for a full feature on next week’s RMtv.

[WASD]

I think the article raises (an obvious) point where there is room to grow this significantly. Automated system of label printing where we take the label to the customer. Home printers will die out sooner than we think. The personal financial cost of printers is noticeable, and with the move away from paper for eco reasons i think the collection service won't grow as much as RM hope. RM have shown forward thinking isn't a strong part of the company.

[Celgar]

I think the article raises (an obvious) point where there is room to grow this significantly. Automated system of label printing where we take the label to the customer. Home printers will die out sooner than we think. The personal financial cost of printers is noticeable, and with the move away from paper for eco reasons i think the collection service won't grow as much as RM hope. RM have shown forward thinking isn't a strong part of the company.

A lot of people need printers at home anyway as many companies such as insurance companies for example look to reduce costs by requiring the consumer to print out documents at home. Even the HMRC do this now so if you want to do paper returns you have to print out all the forms yourself.

[Celgar]

I had a consumer collect item on Saturday that was a special delivery item. Could have been a potential problem in that I might have been late for the last collection therefore it would have failed & made me look bad. Luckily I was finished a little earlier than usual so the collection stuff was still at the office.

[2yearpostie]

I had a consumer collect item on Saturday that was a special delivery item. Could have been a potential problem in that I might have been late for the last collection therefore it would have failed & made me look bad. Luckily I was finished a little earlier than usual so the collection stuff was still at the office.

Cant get my head round that, did you need to collect it at a certain time?

[goneaway]

I had a consumer collect item on Saturday that was a special delivery item. Could have been a potential problem in that I might have been late for the last collection therefore it would have failed & made me look bad. Luckily I was finished a little earlier than usual so the collection stuff was still at the office.

Cant get my head round that, did you need to collect it at a certain time?

If he missed the last collection before finishing his delivery, the item would fail, as the Special Delivery wouldn't arrive at its destination before 11am/4pm the next working day, it would be delivered a day late.

Most of the parcel collects the part timers do at our place fail, as they don't get out till lunchtime due to there not being enough vans, and the last collection from the Delivery Office has gone before returning. So, anything first class fails automatically as well.

In fact, ALL parcel collects carried out on a Saturday at our place will fail, as there is NO collection from the Delivery Office on a Saturday at all!