Royal Mail launches additional inflight options for parcel deliveries

[TrueBlueTerrier]

https://www.newsandstar.co.uk/news/1884 ... eliveries/" onclick="window.open(this.href);return false;

Royal Mail has launched additional inflight delivery options to offer greater convenience and flexibility for receiving customers.

These include; delivery on another day and local collect from Royal Mail customer services points and Post Offices across the UK.

Customers can now access these options when the parcel is on its way, up until the day of delivery.

Royal Mail has also enhanced its redelivery services through the launch of next day redeliveries. Next day redeliveries can be requested for the customer’s address, preferred neighbour or local Post Office.

Earlier this year, Royal Mail launched Inflight delivery options including delivery to a safe place or a preferred neighbour. This was the number one ask from our parcels customers.

When retailers and other customers send items via Royal Mail Tracked and Royal Mail Special Delivery Guaranteed, prior to delivery the recipient will receive a notification including a delivery window and the range of Inflight delivery options. Following delivery, Royal Mail will also notify the customer when and where the parcel has been left in line with their selected Inflight delivery option.

Nick Landon, chief commercial officer at Royal Mail, said: “At Royal Mail, we’re always looking for ways to delight our customers. Inflight delivery options are the number one ask from our sending and receiving customers, so delivering this feature was really important for us. After successfully launching and getting great feedback from a first phase of Inflight options, we are now giving our customers an even more convenient set of choices. After receiving a delivery notification, parcel recipients can now simply tell us when and where they want their parcels delivered if they aren’t going to be at home.”

[wallan]

Customer Service Points should be open while the office is staffed , items for posting should be accepted up to 15mins of the final despatch to the MC
Stamps Etc should also be available for those that need them

[wallop]

"At Royal Mail, we’re always looking for ways to delight our customers."

Getting post more than once a week would be a start.

[k979aaa]

"At Royal Mail, we’re always looking for ways to delight our customers."

Getting post more than once a week would be a start.

The customer is the paying customer not the receiving customer.

[pinstripe]

"At Royal Mail, we’re always looking for ways to delight our customers."

Getting post more than once a week would be a start.

The customer is the paying customer not the receiving customer.

Ok, having the customers mail delivered within the time frame the customer expected, would be a start.

[worktotime]

collected from post offices ? , they wont be many left open as we are now collecting stuff from peoples houses , we will be selling stamps next ,

[wallan]

collected from post offices ? , they wont be many left open as we are now collecting stuff from peoples houses , we will be selling stamps next ,

Possibly not delivery staff but Customer Service Points Should have a supply of Stamps

[SpacePhoenix]

Possibly not delivery staff but Customer Service Points Should have a supply of Stamps

How often will the CSPs actually be closed where the DOM has closed them early and sent the person out on a delivery?

[wallan]

Possibly not delivery staff but Customer Service Points Should have a supply of Stamps

How often will the CSPs actually be closed where the DOM has closed them early and sent the person out on a delivery?

Like any business you advertise an Opening & Closing Time , if no one else available the DOM Staffs It
You Keep it open , you provide a service , Customer Service Points Can Make Money