The "How was your day" thread.

clashcityrocker · Post by **clashcityrocker** » 19 Oct 2020, 17:05

Noticed the Customer collections thing added on the bottom of the PDA.
My colleague assures me the HCT rounds are doing it as well.
Still haven't had any training.

clashcityrocker · Post by **clashcityrocker** » 20 Oct 2020, 16:19

With everything that is going on and everything we have already been through the last thing I really need is to listen to an overweight glorified pen pusher mouthing off about how long a delivery takes.
He can hardly walk to the coffee machine and back without getting out of breath and I'm sure pushing his little pen around sheets of paper makes him a bit wheezy but nevertheless he feels the need to run his foul mouth off over delivery spans.
Let's face it - if he was any good at his job he wouldn't still be a line manager. He'd be given an office to run.
He can't do his own job. He certainly couldn't do mine. The business could save themselves a few quid.

k979aaa · Post by **k979aaa** » 21 Oct 2020, 00:56

I do detect a hint of friction but I am sure you can deal with the fat controller.

Ren Hoëk · Post by **Ren Hoëk** » 23 Oct 2020, 18:56

Its all gone to s**t in our office. Loads of Covid related absence. Entire walks being left for double prep and delivery the next day. Mail and packets through the roof with walks failing all over. Do they still expect us to lapse? Of course they f***ing do

It's not even close to Xmas yet. It's going to be a disaster. Trying to tell the DOM what is happening, What is going to happen and they all just have their heads in the sand. I am genuinely worried with the way this company is being run.

norris9 · Post by **norris9** » 26 Oct 2020, 16:22

Got a text message this morning from Parcel Force 'WE WILL DELIVER YOUR PARCEL BETWEEN 2PM AND 3PM'...

I am thinking great.... I will likely be in.

Get home at 2pm.... card had been left at 13:53.

I have probably ordered 100+ items over the past 6 months and this is the first time Parcel Force has delivered to me. I am wondering why this is, why don't Parcel Force do more deliveries? what share of the market do they have?

DPD don't give you a time and then come before that time. They always come within the time they tell you they will deliver. So this isn't a good sign.

As Royal Mail own Parcel Force.....it would be nice to see Parcel Force getting more parcels to deliver and giving as good a service as DPD....

Now I go onto their website to se if I can arrange for the item to be put into a safe place and I see not option to request this. So as it stands they will be coming to deliver again tomorrow! Likely they will come while I am at work and waste more time and petrol when they could have just come at the correct time, the time they gave me, or door stepped the item like every other courier does which is fine with most people, especially me as my house is away from the street and has places to put parcels out of sight.

At the end of the day the main thing is.... if you are going to give me a timeframe I expect it to be delivered in that timeframe and it makes sense for a courier to deliver in that timeframe as the customer will try to be in during those hours. Now Parcelforce have got to come back again! and maybe a third or more time as I don't know what they do if the next delivery fails.

2yearpostie · Post by **2yearpostie** » 26 Oct 2020, 16:29

norris9 wrote:Got a text message this morning from Parcel Force 'WE WILL DELIVER YOUR PARCEL BETWEEN 2PM AND 3PM'...

I am thinking great.... I will likely be in.

Get home at 2pm.... card had been left at 13:53.

I have probably ordered 100+ items over the past 6 months and this is the first time Parcel Force has delivered to me. I am wondering why this is, why don't Parcel Force do more deliveries? what share of the market do they have?

DPD don't give you a time and then come before that time. They always come within the time they tell you they will deliver. So this isn't a good sign.

As Royal Mail own Parcel Force.....it would be nice to see Parcel Force getting more parcels to deliver and giving as good a service as DPD....

Now I go onto their website to se if I can arrange for the item to be put into a safe place and I see not option to request this. So as it stands they will be coming to deliver again tomorrow! Likely they will come while I am at work and waste more time and petrol when they could have just come at the correct time, the time they gave me, or door stepped the item like every other courier does which is fine with most people, especially me as my house is away from the street and has places to put parcels out of sight.

At the end of the day the main thing is.... if you are going to give me a timeframe I expect it to be delivered in that timeframe and it makes sense for a courier to deliver in that timeframe as the customer will try to be in during those hours. Now Parcelforce have got to come back again! and maybe a third or more time as I don't know what they do if the next delivery fails.

or you could just do what us postmen have been asking our customers to do for years and buy a parcel box for couriers to deliver it in.

Post by **SpacePhoenix** » 26 Oct 2020, 19:44

norris9 wrote:Got a text message this morning from Parcel Force 'WE WILL DELIVER YOUR PARCEL BETWEEN 2PM AND 3PM'...

I am thinking great.... I will likely be in.

Get home at 2pm.... card had been left at 13:53.

I have probably ordered 100+ items over the past 6 months and this is the first time Parcel Force has delivered to me. I am wondering why this is, why don't Parcel Force do more deliveries? what share of the market do they have?

DPD don't give you a time and then come before that time. They always come within the time they tell you they will deliver. So this isn't a good sign.

As Royal Mail own Parcel Force.....it would be nice to see Parcel Force getting more parcels to deliver and giving as good a service as DPD....

Now I go onto their website to se if I can arrange for the item to be put into a safe place and I see not option to request this. So as it stands they will be coming to deliver again tomorrow! Likely they will come while I am at work and waste more time and petrol when they could have just come at the correct time, the time they gave me, or door stepped the item like every other courier does which is fine with most people, especially me as my house is away from the street and has places to put parcels out of sight.

At the end of the day the main thing is.... if you are going to give me a timeframe I expect it to be delivered in that timeframe and it makes sense for a courier to deliver in that timeframe as the customer will try to be in during those hours. Now Parcelforce have got to come back again! and maybe a third or more time as I don't know what they do if the next delivery fails.

If you're a postie, why not get it delivered to yourself at your DO/MC/RDC?

Tinoblade · Post by **Tinoblade** » 26 Oct 2020, 20:00

norris9 wrote:Got a text message this morning from Parcel Force 'WE WILL DELIVER YOUR PARCEL BETWEEN 2PM AND 3PM'...

I am thinking great.... I will likely be in.

Get home at 2pm.... card had been left at 13:53.

I have probably ordered 100+ items over the past 6 months and this is the first time Parcel Force has delivered to me. I am wondering why this is, why don't Parcel Force do more deliveries? what share of the market do they have?

DPD don't give you a time and then come before that time. They always come within the time they tell you they will deliver. So this isn't a good sign.

As Royal Mail own Parcel Force.....it would be nice to see Parcel Force getting more parcels to deliver and giving as good a service as DPD....

Now I go onto their website to se if I can arrange for the item to be put into a safe place and I see not option to request this. So as it stands they will be coming to deliver again tomorrow! Likely they will come while I am at work and waste more time and petrol when they could have just come at the correct time, the time they gave me, or door stepped the item like every other courier does which is fine with most people, especially me as my house is away from the street and has places to put parcels out of sight.

At the end of the day the main thing is.... if you are going to give me a timeframe I expect it to be delivered in that timeframe and it makes sense for a courier to deliver in that timeframe as the customer will try to be in during those hours. Now Parcelforce have got to come back again! and maybe a third or more time as I don't know what they do if the next delivery fails.

So if the driver is having a good day and has got round slightly quicker than expected you want them to wait?

What would you do?

Ren Hoëk · Post by **Ren Hoëk** » 27 Oct 2020, 07:40

Norris, Are you seriously having a moan because they were 7 minutes early?

You're a postie FFS. They are under the same strains and circumstances as us. Perhaps they don't doorstep because people have taken the piss in the past.

Johnletters · Post by **Johnletters** » 27 Oct 2020, 12:44

Tinoblade wrote:
norris9 wrote:Got a text message this morning from Parcel Force 'WE WILL DELIVER YOUR PARCEL BETWEEN 2PM AND 3PM'...

I am thinking great.... I will likely be in.

Get home at 2pm.... card had been left at 13:53.

I have probably ordered 100+ items over the past 6 months and this is the first time Parcel Force has delivered to me. I am wondering why this is, why don't Parcel Force do more deliveries? what share of the market do they have?

DPD don't give you a time and then come before that time. They always come within the time they tell you they will deliver. So this isn't a good sign.

As Royal Mail own Parcel Force.....it would be nice to see Parcel Force getting more parcels to deliver and giving as good a service as DPD....

Now I go onto their website to se if I can arrange for the item to be put into a safe place and I see not option to request this. So as it stands they will be coming to deliver again tomorrow! Likely they will come while I am at work and waste more time and petrol when they could have just come at the correct time, the time they gave me, or door stepped the item like every other courier does which is fine with most people, especially me as my house is away from the street and has places to put parcels out of sight.

At the end of the day the main thing is.... if you are going to give me a timeframe I expect it to be delivered in that timeframe and it makes sense for a courier to deliver in that timeframe as the customer will try to be in during those hours. Now Parcelforce have got to come back again! and maybe a third or more time as I don't know what they do if the next delivery fails.
So if the driver is having a good day and has got round slightly quicker than expected you want them to wait?

What would you do?

If I'd changed plans to be at home at a certain time in line with a time a Courier (or any business/trader) is telling me to expect them, I'd certainly be wanting them to wait. It' s not unreasonable to expect them to do their job properly.

clashcityrocker · Post by **clashcityrocker** » 27 Oct 2020, 14:41

Wet and windy.

yellowbelly · Post by **yellowbelly** » 27 Oct 2020, 16:23

SpacePhoenix wrote:
norris9 wrote:Got a text message this morning from Parcel Force 'WE WILL DELIVER YOUR PARCEL BETWEEN 2PM AND 3PM'...

I am thinking great.... I will likely be in.

Get home at 2pm.... card had been left at 13:53.

I have probably ordered 100+ items over the past 6 months and this is the first time Parcel Force has delivered to me. I am wondering why this is, why don't Parcel Force do more deliveries? what share of the market do they have?

DPD don't give you a time and then come before that time. They always come within the time they tell you they will deliver. So this isn't a good sign.

As Royal Mail own Parcel Force.....it would be nice to see Parcel Force getting more parcels to deliver and giving as good a service as DPD....

Now I go onto their website to se if I can arrange for the item to be put into a safe place and I see not option to request this. So as it stands they will be coming to deliver again tomorrow! Likely they will come while I am at work and waste more time and petrol when they could have just come at the correct time, the time they gave me, or door stepped the item like every other courier does which is fine with most people, especially me as my house is away from the street and has places to put parcels out of sight.

At the end of the day the main thing is.... if you are going to give me a timeframe I expect it to be delivered in that timeframe and it makes sense for a courier to deliver in that timeframe as the customer will try to be in during those hours. Now Parcelforce have got to come back again! and maybe a third or more time as I don't know what they do if the next delivery fails.
If you're a postie, why not get it delivered to yourself at your DO/MC/RDC?

If that means 'delivering to a different address' in PF's eyes there's a £5.50 charge apparently. A bit more reasonable is redelivery to a local PO for £1.

Tinoblade · Post by **Tinoblade** » 27 Oct 2020, 18:19

Johnletters wrote:
Tinoblade wrote:
norris9 wrote:Got a text message this morning from Parcel Force 'WE WILL DELIVER YOUR PARCEL BETWEEN 2PM AND 3PM'...

I am thinking great.... I will likely be in.

Get home at 2pm.... card had been left at 13:53.

I have probably ordered 100+ items over the past 6 months and this is the first time Parcel Force has delivered to me. I am wondering why this is, why don't Parcel Force do more deliveries? what share of the market do they have?

DPD don't give you a time and then come before that time. They always come within the time they tell you they will deliver. So this isn't a good sign.

As Royal Mail own Parcel Force.....it would be nice to see Parcel Force getting more parcels to deliver and giving as good a service as DPD....

Now I go onto their website to se if I can arrange for the item to be put into a safe place and I see not option to request this. So as it stands they will be coming to deliver again tomorrow! Likely they will come while I am at work and waste more time and petrol when they could have just come at the correct time, the time they gave me, or door stepped the item like every other courier does which is fine with most people, especially me as my house is away from the street and has places to put parcels out of sight.

At the end of the day the main thing is.... if you are going to give me a timeframe I expect it to be delivered in that timeframe and it makes sense for a courier to deliver in that timeframe as the customer will try to be in during those hours. Now Parcelforce have got to come back again! and maybe a third or more time as I don't know what they do if the next delivery fails.
So if the driver is having a good day and has got round slightly quicker than expected you want them to wait?

What would you do?
If I'd changed plans to be at home at a certain time in line with a time a Courier (or any business/trader) is telling me to expect them, I'd certainly be wanting them to wait. It' s not unreasonable to expect them to do their job properly.

Royal mail give time slots. Yet we are completely unaware of them. So we're not doing our jobs properly either

Post by **SpacePhoenix** » 27 Oct 2020, 19:24

Tinoblade wrote:Royal mail give time slots. Yet we are completely unaware of them. So we're not doing our jobs properly either

The system has been live for at least a couple of years

Tinoblade · Post by **Tinoblade** » 27 Oct 2020, 19:48

SpacePhoenix wrote:
Tinoblade wrote:Royal mail give time slots. Yet we are completely unaware of them. So we're not doing our jobs properly either
The system has been live for at least a couple of years

I know its live, but I have never been told any of my tracked items time slots