leemg wrote:I hope you guys don’t mind me posting on your message board, but it will hopefully give a perspective from ‘the other side of the fence’ and help me understand a few points. I am the owner of an eCommerce company and we ship approximately 50k parcels per month. 90% of our parcels are sent by Royal Mail. I joined this forum, when industrial action (IA) looked possible before the four pillars agreement was made, so that I could keep abreast of what was happening in order to protect my business against the disruption that IA would create for us.
Firstly, I’m trying to understand why people are against the business evolving to become first and foremost a parcel business, given that Royal Mail have guaranteed any cuts will come from Voluntary Redundancy?
Secondly, given the rate of change in the industry, what do you hope to get out of the threat of IA, or indeed IA itself. I have asked with sincerity the guys that do our collections what would be a good outcome for them, and they can't give me an answer. It seems that they are leaving everything in the hands of the CWU and will accept whatever they achieve on their behalf? However, to my knowledge, the CWU has't made clear what they would agree to?
As the dispute grew and the ballot last year achieved a mandate for IA we HAD to start looking elsewhere otherwise our business would very likely have been adversely affected had it gone ahead. Fortunately for us it didn’t, and we delayed the implementation and integration of Hermes until after Christmas to get an idea of which way things were going to go.
Of course, my preferred choice of supplier is Royal Mail, but as soon as the re-ballot was announced we were effectively forced to move a large portion of our shipments to Hermes so that IF IA is taken, we can simply channel all of our business through them. We are now in contract with Hermes for 12 months, so no matter what happens Royal Mail have lost a large portion of our business. If IA does go ahead then we will move the rest.
Please understand that my questions and comments are genuine. Perhaps there is some things that I have missed or not privy too. I also understand that ultimately, we look out for number 1, just as we have had too do. But I'm really interested to understand what people consider a win, and how IA will achieve it?
Thanks, Lee
Strikes are always a last resort. I've no qualms about us moving towards a parcel business but we don't like the way our CEO is forcing everything through executive action and diktak. Surely it's best to involve your workers through change rather than just ploughing through regardless?? There are Chinese whispers coming from our union but it's not good when the bosses of the company renege on a previous agreement which isnt even 2 years old. They say they can't afford to grant an hour off the working week because it will cost Royal mail around £100 million yet they somehow have £1.8 billion to invest in parcel hubs??
This dispute isn't about money though and what I would like to see, that would benefit businesses like yours, is a universal service obligation imposed on our parcels instead of just our letters. The business keeps banging on about how we are now a parcel business that delivers a few letters,and I've often seen managers in our depot telling postie's to leave the parcels, that aren't tracked, to be delivered for the next working day at the expense of getting all the letters delivered. So what would be the point of processing all these parcels using new machines and half the labour if you haven't got the postie's nor regulation to get them delivered any more quicker or efficient??