The "How was your day" thread.

Postie45 · Post by **Postie45** » 15 Mar 2018, 20:33

NorthernPostman wrote:Finished today on a bit of a bad note due to a customer. Had to put a p739 through for a customer who didn't answer the door, I finish the block of flats and then she's waiting at the bottom of the stairs waving the card and said "You didn't even knock, just put this through?" :arrrghhh :arrrghhh Strange thing was, her neighbor across the hall opened their door after I knocked, because they thought I was knocking on their door! The knock was heard across the hall but the customer says I didn't even knock :chuckle. I find it infuriating when customers accuse me of not knocking or ringing the doorbell.

if that happens i just keep it matter of fact "yes i did knocK" they can argue all they like, i just keep my cool and repeat that i did knock / ring.

NorthernPostman · Post by **NorthernPostman** » 16 Mar 2018, 18:27

Postie45 wrote:
NorthernPostman wrote:Finished today on a bit of a bad note due to a customer. Had to put a p739 through for a customer who didn't answer the door, I finish the block of flats and then she's waiting at the bottom of the stairs waving the card and said "You didn't even knock, just put this through?" Strange thing was, her neighbor across the hall opened their door after I knocked, because they thought I was knocking on their door! The knock was heard across the hall but the customer says I didn't even knock . I find it infuriating when customers accuse me of not knocking or ringing the doorbell.
if that happens i just keep it matter of fact "yes i did knocK" they can argue all they like, i just keep my cool and repeat that i did knock / ring.

Yeah that's what I did, just sighed and said "I did", took the 739 off her and handed her the parcel and walked away, she didn't argue at least.

PackageForYou · Post by **PackageForYou** » 21 Mar 2018, 17:48

****ing excellent thanks. Looks like I'll be having a performance review due to cutting off because the load is too much for my part time hours as far as I'm concerned, but I'm being told it's because I'm slow!

Hope you all had a good day too

BELIAL · Post by **BELIAL** » 21 Mar 2018, 21:29

Don't worry ,we're all "too slow" for RM unless you step ,ignore SSW ignore security of mail etc,etc.DODR think of a number divide it by 100

Postie45 · Post by **Postie45** » 26 Mar 2018, 22:39

how did the meeting go ?

compostcorner · Post by **compostcorner** » 29 Mar 2018, 17:05

had a rubbish day today, i am usually very good at my job and all my customers really like my old school style of postmaning, i chat to them, put he recycle bins out for the old timers and i see myself as part of the community, but yesterday i made a mistake, a person who i thought i recognised as one my customers asked me if i had a special delivery for him, he gave me his name and address and i did have a special delivery for that address, so i gave it to him and he signed for it, but what i didnt do was ask for id, a schoolboy error, so now i am worrried that i handed it over to a stranger or even the post office police who go out on patrol once in a blue moon. so no sleep last night as i was working out what would happen if i got the sack, i"ve been a postperson for 37 years with an excellent disciplinary and sick record, i dont want to lose it all over one silly mistake.

crimson king · Post by **crimson king** » 29 Mar 2018, 18:03

compostcorner wrote:had a rubbish day today, i am usually very good at my job and all my customers really like my old school style of postmaning, i chat to them, put he recycle bins out for the old timers and i see myself as part of the community, but yesterday i made a mistake, a person who i thought i recognised as one my customers asked me if i had a special delivery for him, he gave me his name and address and i did have a special delivery for that address, so i gave it to him and he signed for it, but what i didnt do was ask for id, a schoolboy error, so now i am worrried that i handed it over to a stranger or even the post office police who go out on patrol once in a blue moon. so no sleep last night as i was working out what would happen if i got the sack, i"ve been a postperson for 37 years with an excellent disciplinary and sick record, i dont want to lose it all over one silly mistake.

I'm hoping common sense will prevail and your DOM will look at your previous good service record and not make too big a deal out of it.

Fingers crossed for you, but I've got to ask and it's a genuine question...."post office police"? Is that really a thing?

Post by **TrueBlueTerrier** » 29 Mar 2018, 18:07

Yes.

Known colloquially as the IB

http://500years.royalmailgroup.com/gall ... epartment/" onclick="window.open(this.href);return false;

Launch of Royal Mail’s Investigation Department
The Investigation Department, now part of Royal Mail Security, is the oldest recognised criminal investigations authority in the world and can trace its origins back at least as far as 1683. Initially the duty of the Solicitor to the General Post Office, eighteenth century records mention that Anthony Parkin, a private solicitor, acted regularly on behalf of the Postmaster General detecting offences committed by clerks, sorters and letter carriers, such as taking bank notes and bills of exchange out of letters and other fraudulent practices.

The department has had many names, including the Confidential Enquiry Branch, Post Office Investigation Branch, then Department and, later, Post Office Security and Investigation Services. Royal Mail is now one of the few remaining organisations in the UK authorised to investigate and prosecute crimes committed against itself.

crimson king · Post by **crimson king** » 29 Mar 2018, 18:33

TrueBlueTerrier wrote:Yes.

Known colloquially as the IB

http://500years.royalmailgroup.com/gall ... epartment/" onclick="window.open(this.href);return false;

Launch of Royal Mail’s Investigation Department
The Investigation Department, now part of Royal Mail Security, is the oldest recognised criminal investigations authority in the world and can trace its origins back at least as far as 1683. Initially the duty of the Solicitor to the General Post Office, eighteenth century records mention that Anthony Parkin, a private solicitor, acted regularly on behalf of the Postmaster General detecting offences committed by clerks, sorters and letter carriers, such as taking bank notes and bills of exchange out of letters and other fraudulent practices.

The department has had many names, including the Confidential Enquiry Branch, Post Office Investigation Branch, then Department and, later, Post Office Security and Investigation Services. Royal Mail is now one of the few remaining organisations in the UK authorised to investigate and prosecute crimes committed against itself.

Thanks, TBT. That is really interesting stuff, cheers for the link. I find that quite fascinating actually, thanks again.

Post by **TrueBlueTerrier** » 29 Mar 2018, 18:39

Celgar · Post by **Celgar** » 29 Mar 2018, 19:29

compostcorner wrote:had a rubbish day today, i am usually very good at my job and all my customers really like my old school style of postmaning, i chat to them, put he recycle bins out for the old timers and i see myself as part of the community, but yesterday i made a mistake, a person who i thought i recognised as one my customers asked me if i had a special delivery for him, he gave me his name and address and i did have a special delivery for that address, so i gave it to him and he signed for it, but what i didnt do was ask for id, a schoolboy error, so now i am worrried that i handed it over to a stranger or even the post office police who go out on patrol once in a blue moon. so no sleep last night as i was working out what would happen if i got the sack, i"ve been a postperson for 37 years with an excellent disciplinary and sick record, i dont want to lose it all over one silly mistake.

It sound like you did hand the SD to the correct customers but it's probably best not to do it. Hope it turns out alright for you. Everyone has heard of or been stopped in the street by the post office police haven't they ?

compostcorner · Post by **compostcorner** » 30 Mar 2018, 06:46

the post office police or investigation branch dont usually investigate something uness they have to, and its usually for theft, the normal tactic is to to put money in an envelope, make it look obvious, put an address on it from the postmans round, put a camera on the postman and just sit back and wait, its amazing how many people fall for it. going back about 20 years before the internet, we had someone in our office who worked nights and liked his porn, so he knew a porn dvd envelope when he saw it, so he used to take these home, watch them, reseal them and then sort them off, but someone complained, one day he took a dvd home and when he put it on it was the post office police telling him he"d been caught, or so the story goes, as we never saw him again. so they are out there, and they could be watching you.......scary, but in my case i made a genuine mistake so hopefully they will see it that way.

Celgar · Post by **Celgar** » 30 Mar 2018, 09:05

We have had the post office police driving around our walks looking for posties to check we are following the rules and have our ID on us. It doesn't happen very often but the 'threat' is always there.

compostcorner · Post by **compostcorner** » 30 Mar 2018, 10:26

if it was the post office police how long will it be before i know about it

Postie45 · Post by **Postie45** » 30 Mar 2018, 12:10

compostcorner wrote:had a rubbish day today, i am usually very good at my job and all my customers really like my old school style of postmaning, i chat to them, put he recycle bins out for the old timers and i see myself as part of the community, but yesterday i made a mistake, a person who i thought i recognised as one my customers asked me if i had a special delivery for him, he gave me his name and address and i did have a special delivery for that address, so i gave it to him and he signed for it, but what i didnt do was ask for id, a schoolboy error, so now i am worrried that i handed it over to a stranger or even the post office police who go out on patrol once in a blue moon. so no sleep last night as i was working out what would happen if i got the sack, i"ve been a postperson for 37 years with an excellent disciplinary and sick record, i dont want to lose it all over one silly mistake.

99% of the time its likely the customer, you just dont want it to be the 1%. Also leaves you open to claim of non receipt and the GPS location wouldnt do you any favours... but again only if its the 1% you should be fine.