Yodel launches new returns service

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Yodel has launched a new returns service called Xpect Returns in which the parcel carrier will pick up parcels for collection from the customer’s location within a two-hour collection window and return it to the retailer.

The service is full trackable by both customers and retailers via push notifications through a mobile device application, email or SMS. Parcels can be collected next day or on a nominated day of the customer’s choice and are returned to the retailer within 48 hours.

Andrew Peeler, CEO at Yodel, said: “The launch of Xpect Returns represents our ongoing investment in providing a flexible offering for both our customers and retailers. The newly enhanced service will make the process of returning an item as simple and familiar as a delivery.”

He said the new service followed feedback from the company’s Have Your Say survey, which receives responses from over 7,000 customers each day. “These insights revealed that nearly 40% of consumers prefer unwanted items to be collected from them over any other returns channel, so we are confident that this service will prove a popular choice for many of our retail clients and their customers,” he said.