LTB 373/17 - Accepting Postboxable Mail on Delivery Trial

[TrueBlueTerrier]

LTB 373/17 - Accepting Postboxable Mail on Delivery Trial

No. 373/2017

30th June 2017

Accepting Postboxable Mail on Delivery Trial

Dear Colleague,

Branches and Representatives will be aware as part of the commitment contained within the Agenda for Growth Agreement a Collections Joint Working Group was established in order to jointly address the challenge of increasing collections and delivery competition in letters and parcels.

As a result we have agreed to undertake a 2 month trial starting in July 2017 whereby delivery colleagues will accept Postboxable mail handed to them by customers during the course of performing their deliveries. This builds on the existing commitment within the 2014 Postbox Strategy agreement to retain the facility for customers in rural areas to hand letters to their delivery postmen/women.

The offices selected for this trial are Salford/Umston, Rochdale, Bexleyheath and Purley.

As part of this trial, there will be a detailed evaluation to determine the potential impact across a range of areas on accepting mail from customers whilst on delivery in urban area(s) in order to understand the viability from both a commercial and operational perspective, in particular the impact on delivery operations. Key areas of activity will be:

• Develop a set of operating parameters for an urban area trial, including relevant safeguards e.g. mail can only be collected by a postperson whilst in the course of their delivery, but exclude the facility to flag them down whilst driving a van.
• Ensure the process is fully risk assessed for safety and compliance in line with the existing operational specification for rural areas.
• Understanding any differences between the current rural service offering and that deployed in urban areas.
• Advertise the trial in the DO catchment areas through a bespoke D2D leaflet campaign.
• Quality Measurements, colleague and customer feedback and stakeholder inputs captured.
• Review of the volumes and whether there is any impact against the postbox volumes within the trial areas, which can be ascertained against the accepting on delivery trial.

We have also jointly agreed that the specific success criteria for this initiative will include:

• Number of health and safety incidents involving any operational arrangements as part of this activity in urban areas.
• Review of the risks from any changes required to Safe Systems of Working (SSOW).
• Analysis on the impact on quality of service.
• Effective management of any people change implications including training.

The trial for Accepting Postboxable Mail on Delivery will be jointly monitored Nationally and remain under ongoing joint review as part of the Collections Joint Working Group.

Any queries to the content of the above please contact the Outdoor Department reference: 535. Email address: outdoorsecretary@cwu.org.

Yours Sincerely,



Mark Baulch
CWU Assistant Secretary Elect

[glenfiddich]

I often tell people its better they use the pillarbox than give it to me as they run the risk of losing pillarboxes through underuse :

[rubberbond]

I often tell people its better they use the pillarbox than give it to me as they run the risk of losing pillarboxes through underuse :

What a great point, I never thought about that, Royal Mail want that though.

[ripio]

Thats all we need, continually getting called back after delivering mail to take mail for collections.

[worktotime]

I often tell people its better they use the pillarbox than give it to me as they run the risk of losing pillarboxes through underuse :

What a great point, I never thought about that, Royal Mail want that though.

[trythat]

I often tell people its better they use the pillarbox than give it to me as they run the risk of losing pillarboxes through underuse :

Thats what I tell them as well. I hate people giving me mail, I suppose it'snot to bad now that we nearly all have vans, but its still a pain.

[Lounge Lizard]

I often tell people its better they use the pillarbox than give it to me as they run the risk of losing pillarboxes through underuse :

Thats what I tell them as well. I hate people giving me mail, I suppose it'snot to bad now that we nearly all have vans, but its still a pain.

I've never had a problem with it.

[Deadly]

This is the first stage of removing post boxes. If the customers are able to hand mail to us then they won't be able to complain when post boxes are withdrawn. RIP collection driving jobs.