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Assistance Required Please Item Missing in South West Regional Distribution Centre

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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Hales
Posts: 2
Joined: 15 Jun 2017, 16:33
Gender: Female

Help needed please with missing item in South West Regional Distribution Centre

Post by Hales »

Hi

Can sormeone please help? I have been waiting for a light fitting which I ordered through Amazon on 24th May, which has come from Germany and is tracked, tracking number JL367482170GB. The last place this item was in was the South West Regional Distribution Centre on 31st May 2017. I live in Prestwich, Manchester and this item was supposed to have been sent to Sandy Lane Post Office/Mace Store, 24 Sandy Lane, Prestwich, Manchester, M25 9RY. This has caused a lot of stress and upset, I have had to send the fitter doing my bathroom away as he could not hang on to fit this light. I have been going to Sandy Lane Post Office every few days but they are telling me the item has never been sent to them. If anyone can look into this for me I would be really grateful. Thanks.
TrueBlueTerrier
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Posts: 72653
Joined: 30 Dec 2006, 10:29
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Location: On my couch

Help needed please with missing item in South West Regional Distribution Centre

Post by TrueBlueTerrier »

The tracking on that parcel is all the pre-receiving stuff for Royal Mail.

01-JUN-2017 01:52 Sales Order Raised
31-MAY-2017 02:32 Outward RDC Volumetric Acceptance South West RDC
26-MAY-2017 14:20 Pre-advice Received

That indicates to me that Royal Mail have not yet received the item. I think you need to contact the sender.
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Hales
Posts: 2
Joined: 15 Jun 2017, 16:33
Gender: Female

Assistance Required Please Item Missing in South West Regional Distribution Centre

Post by Hales »

Hi

Can sormeone please help? I have been waiting for a light fitting which I ordered through Amazon on 24th May, which has come from Germany and is tracked, tracking number JL367482170GB. The last place this item was in was the South West Regional Distribution Centre on 31st May 2017. I live in Prestwich, Manchester and this item was supposed to have been sent to Sandy Lane Post Office/Mace Store, 24 Sandy Lane, Prestwich, Manchester, M25 9RY. This has caused a lot of stress and upset, I have had to send the fitter doing my bathroom away as he could not hang on to fit this light. I have been going to Sandy Lane Post Office every few days but they are telling me the item has never been sent to them. If anyone can look into this for me I would be really grateful. I have rung Royal Mail customer services but they dont seem interested and just keep saying the item it probably lost given the amount of time that has passed. Also I have filled in an online Royal Mail form regarding this but have not heard anything at all from them.

Thanks.