LTB 525/16 - Trials on Delivery Initiatives Trial 1 Glympse Data Validation Trial

Post by **TrueBlueTerrier** » 12 Sep 2016, 17:43

LTB 525/16 - Trials on Delivery Initiatives – Trial 1 Glympse Data Validation Trial

No. 525/2016

Monday 12th September 2016

Trials on Delivery Initiatives – Trial 1 Glympse Data Validation Trial

Dear Colleagues,

Branches will be aware of the ongoing discussions with Royal Mail and the department regarding the future use and design of the PDA and how this interacts with Consumers in the ability to request alternative delivery options during the course of the delivery of the products.

As such we were invited to a meeting where the general concepts of three initiatives were outlined and presented. Accordingly we said to the company that we would require separate Terms of Reference for all three initiatives.

As a result we have now concluded the TOR’s, which have been endorsed by the Postal Executive in order to progress jointly an agreed trial, one of which is the Glympse Data Validation trial.

Essentially, the trial is a forerunner to test and develop the PDA functionality for any potential future roll out nationally. The trial will provide customers with visibility of their parcel delivery during the final mile. The trial scope is as follows:

Via the Glympse platform, customer (recipient) will be able to access a Royal Mail-branded customer portal providing an estimated delivery window for Tracked products based on live, real-time information.
A website will provide customers with a time slot, indicating when their parcel is likely to arrive and a map displaying the item’s approximate location.
Customers will only be able to view details of their own parcels and only on the day of delivery.
Once their delivery has been made, they will not be able to view the location of the vehicle/post person that made the delivery.
The study will take place at Manchester South East and Cardiff North Delivery Offices.The trial will run from 17th October-23rd December 2016 inclusive. The criteria for involvement of our reps at every level from local, Area, divisional and national is contained within the TOR (attached) in addition to national involvement and review upon completion of the trial. Participation in the trial is voluntary for individuals in the unit. If the trial outcomes are successful, it is envisaged that Royal Mail will look to expand this service to the rest of the country utilising new PDAs, rather than two separate pieces of equipment (PDAs would be upgraded to allow this functionality). As the TOR makes clear, this aspect will be subject to further joint discussion and agreement at National level.Full CWU involvement along with individual protections in terms of any information generated not being used for any conduct against individuals or work study basis is also fully covered off in the attached TOR, along with protections for any loss or damage occurring to these android devices through the course of normal working procedures.
Any enquires please contact the Outdoor Department quoting reference 540

Email address: outdoorsecretary@cwu.org

Yours Sincerely,

Mick Kavanagh
Acting Assistant Secretary

jessicarabbit · Post by **jessicarabbit** » 13 Sep 2016, 23:24

Roll on members of the public stalking us and demanding their parcels. I may start doing my delivery in a different way every day just to keep them on their toes.

CharlesSpooner · Post by **CharlesSpooner** » 15 Sep 2016, 19:11

Good luck predicting my route - it changes everyday depending on where my Special Deliverys are for. And depending on the size of the parcel it's either getting dropped off from my pouch or later/earlier on from the van.

And I might even have cut that part of my duty off and the parcel only goes out when the lino convinces someone to take it at whatever time!

Post by **SpacePhoenix** » 15 Sep 2016, 19:22

CharlesSpooner wrote:Good luck predicting my route - it changes everyday depending on where my Special Deliverys are for. And depending on the size of the parcel it's either getting dropped off from my pouch or later/earlier on from the van.

And I might even have cut that part of my duty off and the parcel only goes out when the lino convinces someone to take it at whatever time!

If it does end up going live there'll be no leaving any parcel for any DO

Post by **TrueBlueTerrier** » 15 Sep 2016, 19:35

SpacePhoenix wrote:
CharlesSpooner wrote:Good luck predicting my route - it changes everyday depending on where my Special Deliverys are for. And depending on the size of the parcel it's either getting dropped off from my pouch or later/earlier on from the van.

And I might even have cut that part of my duty off and the parcel only goes out when the lino convinces someone to take it at whatever time!
If it does end up going live there'll be no leaving any parcel for any DO

Thats not what he meant, the parcel will still be delivered, just that the duty that is planned to do it won't be because they are following the ORD procedure. (Over Running Delivery)

CharlesSpooner · Post by **CharlesSpooner** » 17 Sep 2016, 20:22

What I meant was that as I am on a van share duty I work from a lightweight trolley. Sometimes I'll get all the packets for a loop in my pouches but other times they won't all fit, or they'll be just too large, and I then have to go back round in the van to drop them off seperately. Depending on the call it's sometimes easier to do this at the start of my delivery, just before the loop, just after the loop, at the end of my delivery or at any other time.

Sometimes, if I'm going over, I'll head back to the office at the end of my normal working hours for a break before travelling back out to finish my delivery on overtime. Mainly 'cos it really annoys the DOM but given staff shortages he just has to put up with it

That's why it's difficult to give a estimated delivery time.

fishtank · Post by **fishtank** » 18 Sep 2016, 07:28

Our job isn't the same as DPD.
Our vans are parked for up to 40 mins at a time.
If you give customers a real time position of their parcel and they are watching an icon that doesn't move for 40 mins are you going to come back from your loop to find half a dozen customers standing next to the van?

Post by **SpacePhoenix** » 18 Sep 2016, 07:39

fishtank wrote:Our job isn't the same as DPD.
Our vans are parked for up to 40 mins at a time.
If you give customers a real time position of their parcel and they are watching an icon that doesn't move for 40 mins are you going to come back from your loop to find half a dozen customers standing next to the van?

It will work by tracking the PDA, not the van

fishtank · Post by **fishtank** » 18 Sep 2016, 07:56

SpacePhoenix wrote:
fishtank wrote:Our job isn't the same as DPD.
Our vans are parked for up to 40 mins at a time.
If you give customers a real time position of their parcel and they are watching an icon that doesn't move for 40 mins are you going to come back from your loop to find half a dozen customers standing next to the van?
It will work by tracking the PDA, not the van

Yes I can read but it doesn't really matter whether they track the van or the postie, in real terms you'll be static while you deliver each loop and the van definitely will be, while I'm not expecting people chasing you from house to house it's reasonable to expect they'll congregate around the van, it already happens.

Post by **SpacePhoenix** » 18 Sep 2016, 08:24

fishtank wrote:
SpacePhoenix wrote:
fishtank wrote:Our job isn't the same as DPD.
Our vans are parked for up to 40 mins at a time.
If you give customers a real time position of their parcel and they are watching an icon that doesn't move for 40 mins are you going to come back from your loop to find half a dozen customers standing next to the van?
It will work by tracking the PDA, not the van
Yes I can read but it doesn't really matter whether they track the van or the postie, in real terms you'll be static while you deliver each loop and the van definitely will be, while I'm not expecting people chasing you from house to house it's reasonable to expect they'll congregate around the van, it already happens.

I find it hard to believe that any loop would have no Tracked, Signed For, Specials or Delivered Scanned

Post by **TrueBlueTerrier** » 18 Sep 2016, 08:32

SpacePhoenix wrote:
fishtank wrote:
SpacePhoenix wrote:
fishtank wrote:Our job isn't the same as DPD.
Our vans are parked for up to 40 mins at a time.
If you give customers a real time position of their parcel and they are watching an icon that doesn't move for 40 mins are you going to come back from your loop to find half a dozen customers standing next to the van?
It will work by tracking the PDA, not the van
Yes I can read but it doesn't really matter whether they track the van or the postie, in real terms you'll be static while you deliver each loop and the van definitely will be, while I'm not expecting people chasing you from house to house it's reasonable to expect they'll congregate around the van, it already happens.
I find it hard to believe that any loop would have no Tracked, Signed For, Specials or Delivered Scanned

That's because you don't do deliveries, and it's not meant as a put-down. Its a simple fact of demographics being different for separate loops. Sometimes I have 8 or 9 parcels for a bag, the next day nothing for the same bag.

Yesterday for the whole delivery I had probably 10 scans in total, although it was a relatively quiet day.

Post by **SpacePhoenix** » 18 Sep 2016, 09:07

I wouldn't be surprised if RM make it compulsory to keep the PDA on you at all times out on delivery when not on a break or driving the van

CAMPINGBLUNDERER · Post by **CAMPINGBLUNDERER** » 18 Sep 2016, 09:31

That's cool , one of the duties I deliver does not have a mobile signal ( any network ) because it's in a dip , so that means I will go " off grid " for at least 3 hours :)

claretandblue · Post by **claretandblue** » 18 Sep 2016, 10:07

it would be great if you got back off your first loop and had 5 people waiting for a parcel at the van saving you having to drive round with them

Zicomurphy · Post by **Zicomurphy** » 18 Sep 2016, 18:02

claretandblue wrote:it would be great if you got back off your first loop and had 5 people waiting for a parcel at the van saving you having to drive round with them

Except you aren't supposed to hand anything over to anyone in the street.

Like someone else said I quite often change the order I do the delivery depending where the specials are for so how they can estimate a time I have no idea.