LTB 383/16 - Royal Mail Comms on Current Products and Enhanced Customer Service

[TrueBlueTerrier]

No. 383/2016

15th June 2016

Royal Mail Comms on Current Products and Enhanced Customer Service

Dear Colleagues

Further to recent LTB’s in relation to the scanning of products at the doorstep and the rollout of new PDAs which assist with this process, we have been made aware by Royal Mail that one of their current customers Amazon who currently post circa 4 million of Tracked 24 LetterBoxable items a year, are planning to inject a further 15 million items during the month of June, as a trial to test current performance.

As the current performance levels are below the businesses target of 95% they are undertaking activity to ensure that each office complies with doorstep scan procedures and that every item is scanned at the doorstep.

The rationale for this is to make sure that this will maintain the increased contract levels from Amazon as well as improving their ability to compete in the overall parcels market by providing customers with confirmation of delivery on each parcel/packet, which it is hoped, will enable growth across the business.

In addition, both parties have agreed to further discussions through the Integrated Delivery Programme (IDP) over the coming weeks and months, to help understand the next steps of being able to offer customers the ability to track their items through the network, as well as enhanced products in the future.

Accordingly please find attached to this email a copy of a WTLL brief that is being issued and also a copy of a mailshot that Royal Mail is sending to each employee’s house.

Also below is a list of other comms that will be utilised in the coming weeks.

RMtv specials
Stories for the intranet and Myroyalmail.com
A Courier article (next edition due in 2 weeks)

Any enquiries should be addressed to outdoorsecretary@cwu.org quoting reference 530

Yours Sincerely

Bob Gibson
CWU Assistant Secretary – Outdoor