Royal Mail is first scheme to achieve reaccreditation from PASA

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Royal Mail Pension Plan is the first scheme to have its in-house administration team gain reaccreditation from the Pensions Administration Standards Association (PASA).

It was awarded the gold standard in accreditation two years ago when PASA launched the benchmark to raise the profile of administration and boost standards within the industry.

Hymans Robertson was awarded accreditation in October 2015.


Royal Mail pensions operations manager Mike Hitchins said: "The benefits of having PASA accreditation were clear from the outset. Alongside it being a public recognition of the quality of our operation, it also demonstrated to our clients and members that we are providing them with a first class service, delivering better outcomes and it identified aspects of our process that bring them increased value."

With PASA accreditation being championed by The Pensions Regulator because of the high standards it demanded from administrators, PASA chairwoman (pictured above) Margaret Snowdon added: "We welcome the fact that Royal Mail has undertaken the process again and that its clients and members will continue to benefit from all that PASA accreditation offers."

PASA launched its guidance for guaranteed minimum pension reconciliation in January.

[nataddick]

What ? In my experience the Pensions Service Centre provides a very poor standard of customer service to members and very few operators are able to deal with queries without recourse to referral 'to second line' support. Robert T fields more questions from members in this forum in a balanced, informed and genuinely helpful way than those that are paid to do so.

[RobertT]

What ? In my experience the Pensions Service Centre provides a very poor standard of customer service to members and very few operators are able to deal with queries without recourse to referral 'to second line' support. Robert T fields more questions from members in this forum in a balanced, informed and genuinely helpful way than those that are paid to do so.