Muhahahaha Yodel......

[bustedflush]

http://www.bbc.co.uk/news/business-30438498" onclick="window.open(this.href);return false;




Yodel stops picking up online orders from retailers
By Emma Simpson
Business correspondent, BBC News

The courier firm, Yodel, has stopped collecting parcels from retailers as it struggles to deal with the huge jump in online orders following the "Black Friday" sales.

The company says some customers will face delays of up to 72 hours as it works to clear the backlog.

It has told clients there would be no collections from distribution centres on Thursday or Friday.

The company said hopes to resume normal service on Monday.

In a letter to clients, the company's executive chairman, Dick Stead, said that Black Friday and Cyber Monday had exceeded all analysts' expectations and in many cases orders for UK retailers were double the previous record level set last year.

Parcel volumes then continued with "Manic Monday", earlier this week.

"This is not a decision we have taken lightly, but one that we have had to take to protect service levels," he said.

Yodel, which describes itself as the leading delivery company in the UK, said later in a statement that orders would continue to be delivered: "We would like to reassure shoppers that there is no suspension to our delivery service.

"Deliveries will continue throughout this period, and we are working hard to ensure that these are made as soon as possible, however some parcels may be delayed for up to 72 hours.

"By Monday we expect to resume our normal service. We would like to apologise for any inconvenience this may cause to our clients and their customers."

Affected customers

A spokesperson for Amazon, which uses Yodel as one of its couriers, said: "Amazon orders continue to be processed and delivered in the normal time frame. For example, Prime customers can order for next day delivery."

Catalogue retailer, Argos, said deliveries to its customers were unaffected, but that a small number of customers wishing to return goods over the next couple of days would be temporarily affected by Yodel's suspension to its collection service for some retailers.

It said: " We are very sorry and are urgently contacting all affected customers to rearrange their collections.

"In the meantime, unlike other online retailers, customers have the option of returning items at their nearest Argos store. 90% of the UK population lives within seven miles of one of our 734 stores."

Earlier this week Marks and Spencer was forced to extend delivery dates for online orders as a new distribution centre struggled to cope with heavy Christmas demand.

The online retail industry body, IMRG, recently predicted that Christmas 2014 would be the busiest on record for the UK's online logistics industry.

Andrew Starkey, IMRG's Head of e-Logistics, commented: "All the indications are that more than 210 million online parcels will be sent out during November and December by UK retailers alone."

[framusjsx]

"Yodel, which describes itself as the leading delivery company in the UK"


lol leading from the back
leading in terms of most complaints
leading in what terms? laughable

[pinstripe]

Same story.

http://www.dailymail.co.uk/news/article ... sales.html" onclick="window.open(this.href);return false;

[Surreypostie]

God help the muppets when it gets really busy. They'll be out delivering xmas day.

[datasaint]

Does RM have a contingency plan for a similar thing happening? If demand exceeded network capacity.

[mootsa]

Yeah - they call it lapsing!

[bustedflush]

Yeah - they call it lapsing!

[hazzeem025]

Er wasn't black friday 2 weeks ago?? Excuses, excuses. Pretty sure this happened to Yodel last year as well. Door stepping will be reaching epic proportions over the next ten days. Suppose we'll end up with half of it dumped in our system. Funny how none of the retailers interviewed seem very bothered?

[ratchet]

The Dom's must be right - volumes are down, and it's all Yodels fault

http://www.bbc.co.uk/news/business-30438498" onclick="window.open(this.href);return false;

They're also delivering in europe now

https://www.youtube.com/watch?v=RwZi9p7YqJA" onclick="window.open(this.href);return false;

[Red Robbo]

This is what happens when they employ ex RM staff lol

[noggin1969]

We had a load of Amazon parcels turn up all with DHL delivery stickers on them , surcharged the lot nice little earner for RM

[borders]

ive read this a few times , what is it all about ?

[janitor]

We have taken this decision to protect service levels, why do they have to protect a service which at best can be described as dire.

[Postie45]

it must be nice for a business to just decide theyre going to stop people using them for a few days, RM doesnt have the luxury and has to deal with all packages (including other firms thru DSA) without question.

[Bernardson]

I expect we'll have to pick up the pieces next week.
I have already delivered several packets wrapped in a 'Delivered by Yahoo' wrapper. I'm on a rural and these were for addresses a little of the beaten track.