embarrassment withn delivering to neighbours

[DirtyHarry]

I agree with everything else you said but this comment is exactly how the USO will start to be eroded, a lower level of service depending on where abouts you happen to stay, its a slippery slope we dont want to start going down

Afraid we started going down that slippery slope the minute those bastards in Westminster privatised us. We are no longer a public service, we are a profit-hungry, profit-driven predator of the British public.

[jeanie]

These are my thoughts on the subject.

1. It wasnt the posties that sold of royalmail so why do royalmail push everything on us. Its suppose to be a service not a profit making company.

2. If people order stuff to be delivered knowing they wont be in receive it then its up to them to collect it from the office or have an arrangement with there postie as to where to leave it (I have an arrangement like this with my postie, it makes life easier for both me and my postie).

3. Importantly I think, dispite what royalmail say, It is NOT the responsibility of a neighbour to take in packets for royalmail. A couple of years ago our office and others I think extended there office opening hours on a couple of days so people can pick up there packets after work, I feel this is more than exceptable.

4. Ive been in a situation where you know someone is in but you cant knock them out of bed, and royalmail wants us to get there neighbour out of bed to take in a packet for the person whos packet it is for you cant get out of bed. I would hit the roof if that happened to me.

5. I once knocked on a neighbours door with a packet and was told that they were not there neighbours personal post office.

6. First time deliver on packets.......what is the difference between collecting there packet from a neighbour and collecting a packet from the office??? If they were not in to receive there packet then its still classed as not being delivered first time!

7. An idea.......if they order a packet and have it sent recorded, special, tracked, how about a service where there local office can send them a text to say a packet is waiting for them at the office as was unable to deliver. The customer can call on there way home same day! Just a thought!!!

[Postie45]

how about just leaving all callers offices open till say 9pm ? Ours closes at 6pm, which leaves it very tight if you assume the customer is working the standard 9-5 by the time they get home id estimate most by 5.30pm, then they have a small window to travel and collect their parcel, I think most customers would be MUCH happier collecting from callers offices especially if they can collect on the same day.

[CharlesSpooner]

These are my thoughts on the subject.

1. It wasnt the posties that sold of royalmail so why do royalmail push everything on us. Its suppose to be a service not a profit making company.

Since privatisation it is supposed to be a profit making company. And they push it on us as we're paid to carry out the work required by those in charge.

2. If people order stuff to be delivered knowing they wont be in receive it then its up to them to collect it from the office or have an arrangement with there postie as to where to leave it (I have an arrangement like this with my postie, it makes life easier for both me and my postie).

They don't necessarily know they won't be in. A lot of people get their mail at wildly differing times each day and cannot possibly know what time the post will come. And given the backlogs of parcels in our office then it's impossible for the customer to know even what bloody day it's going to come. Not the posties fault and certainly not the customers fault.[/quote]

3. Importantly I think, dispite what royalmail say, It is NOT the responsibility of a neighbour to take in packets for royalmail. A couple of years ago our office and others I think extended there office opening hours on a couple of days so people can pick up there packets after work, I feel this is more than exceptable.

I don't recall RM ever saying it is the neighbours responsibility to take parcels in. There's an option for the postie to deliver to a neighbour who is willing to take the parcel in - not a mandate declaring that neighbour to be responsible for taking it in.[/quote]

4. Ive been in a situation where you know someone is in but you cant knock them out of bed, and royalmail wants us to get there neighbour out of bed to take in a packet for the person whos packet it is for you cant get out of bed. I would hit the roof if that happened to me.

Fully agree. I've been in a similar situation where a manager has questioned my actions when not knocking neighbours up at 8am. Told him to discipline me if I'm in the wrong. Conversation went no further.

5. I once knocked on a neighbours door with a packet and was told that they were not there neighbours personal post office.

That's working in a public facing role. Sometimes people aren't nice. I got told to f*** o** yesterday for delivering a letter from the magistrates to a deadbeat on my walk. Ho-hum.

6. First time deliver on packets.......what is the difference between collecting there packet from a neighbour and collecting a packet from the office??? If they were not in to receive there packet then its still classed as not being delivered first time!

The difference on my walk is a 24 hour delay, a ten mile round trip and 20-30 mins queuing at the callers office. And delivered to a neighbour isn't classed as not being delivered first time. The clues in the phrase - delivered to a neighbour.

7. An idea.......if they order a packet and have it sent recorded, special, tracked, how about a service where there local office can send them a text to say a packet is waiting for them at the office as was unable to deliver. The customer can call on there way home same day! Just a thought!!!

Maybe - there's a potential for mix ups though if people are receiving two notifications (text message and P739) about the same parcel. Given the work and cost involved in setting up, maintaining contact numbers and operating the whole system I can't see that the minimal benefits would be worth it. And it's still a lot easier for the customer to nip next door rather than head to a DO which may or may not be on the way home.

[datasaint]

Finding more often people refusing to take packets lately, as well as that deflated/resentful look on peoples faces when you tell them it's for next door.

Even heard from inside one house "don't bother answering it's for next door".

[mark.cup]

Seem to be told no I won't take the packet more often than I will these days!

I've been on my delivery for 15 years and these are people I'm very friendly with just ends up making both them and myself feel really awkward after.

Worst idea ever by Royal Mail as far as I'm concerned and I don't see why people would be bothered by collecting an item if they weren't in

[clashcityrocker]

I don't see why people would be bothered by collecting an item if they weren't in

Given that RM want to sell off as much real estate as possible, going to collect a parcel may mean a long trek to an out of town industrial estate for many, and the fewer packets that are returned to the DO, the fewer staff are needed for the callers office.

[Stremy]

I don't do it now.
I just don't have the time to go knocking on neighbours doors.I barely have time for two hard knocks and card through.
They come up with these ideas but don't give you the time to do it.
It is embarrassing though at times.Who wants to be disturbed to take someone elses packet in.

[jimmynailsalive]

I was thinking of suggesting we put a list of addresses on a card for our walk where neighbours don't take parcels for each other, probably only about half a dozen on mine at the moment but might save anyone covering our walk not to waste their time at some doors, would this be possible to slip the card in the bundle with dangerous dogs and forwarding addresses?

[twoloops]

You could recommend these for your customers

https://www.ebay.co.uk/itm/2x-We-do-not ... ect=mobile

[jbo5066]

Why shouldn't neighbours put a charge sticker up in their windows? ..£2 a packet left would be more than reasonable, to Royal Mail of course they are the ones using the service. Business is business.

Several customers on my round have professional stickers on their windows - a parcel with a line through it and underneath in big black letters - we don't accept parcels for neighbours...

[pieoftheday]

Before the 2nd delivery was scrapped we used to deliver most parcels / packets when people were in, mostly they were still in bed. It's only been a problem since we started going out later.
[/quote]

2003 that was scrapped, apparently Consignia as it was back then were losing £1.2 million a day! I feel I've heard that somewhere

[bongo_fury]

I rarely leave anything with people's neighbours. I haven't got the time, don't want to bother people, and in any case, I'm not going the extra mile for a company that's been trying to shaft me since my first day on the job.

[Murdoch]

Yeah, I've exhausted the goodwill of neighbours doing this for people that both don't have a safeplace and are never home.

And we're talking about houses that can easily have a safeplace, large gardens out the back, multiple sheds / garages all locked.

It's extremely entitled to think your neighbours will be happy to take in your multiple parcels per day permanently... now and again is fine, but those people are the worst. As soon as I get the groan or moan from a neighbour, that's my cue to start returning them to the DO.

[Molly2005]

Don’t bother knocking on neighbours anymore,as someone said previously not got time ,end of.