Swiss Post gives customers more choice with E-Post Office

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Swiss Post customers will now have more choice on how to receive their letters thanks to the launch of E-Post Office, which will allow recipients to decide online whether they wish to receive their letters as normal in their private letter box or in electronic form.

E-Post Office is an online platform that combines the advantages of physical letter delivery with digital options. Having been successfully tested over the past six months with more than 1,500 participants involved, E-Post Office will now be introduced throughout Switzerland.

E-Post Office allows recipients to decide how they wish to receive consignments: physically in their private letter box, electronically via the platform or as encrypted e-mail. For example, they can receive health insurance invoices electronically, while bank account statements are physically delivered to their home address – provided the company in question is connected with E-Post Office.

E-Post Office currently has a variety of basic functions. Consignments received electronically can be digitally replied to, forwarded, managed and archived. The platform will be gradually expanded, with the next step being the direct payment of invoices at the click of a mouse.

PostFinance is the first company to join E-Post Office as a sender. From now on, PostFinance private customers with a Swiss domicile address who do not use e-finance can organize their PostFinance correspondence through E-Post Office. However, the platform is open to everyone resident in Switzerland. Five gigabytes of storage are available free of charge per person.