Advice for a new grad ops manager

[b21_tru]

Hello All,

Im new to the forum and will be new to the business in a few weeks.

Ive just come on here to see if I can get any advice about the role, what to expect etc etc. Thought it would be pointless asking other graduates as many of them come from one side of the fence having never worked in a MC or DO. Any advice at all would be great.

Thanks

[barrowc]

On the Mail Centre side of things:

* don't expect to get much autonomy. Most of the shift managers I've seen want to make all of the decisions rather than letting the work area managers make them
* the staff and managers will have seen dozens of graduate managers complete their six-month sentence in a Mail Centre. Many of those graduates have looked like they're not enjoying it much so don't be surprised if many of the people you work with have a negative view of graduate managers
* don't try and turn things upside-down. Even if you think that your degree gives you an insight into how things could be improved, realise that you're only there for a short time. The chances are that many possible improvements may already have been tried and rejected. Obviously smaller targeted improvements are possible but only if they don't cause major disruption and don't cost very much money

[b21_tru]

Thanks a lot Barrowc,

Ive heard so many negatives things about the role and the view of a graduate on this site that I am slightly worried about what to expect.