Hello everyone. I am writing in this forum to see if I could get some kind of help to resolve my problem
So on April 14th I had purchased a phone from Ebay. I live in lithuania (eastern europe), so we have no restrictions about that. The phone was sent via Royal Mail the next day (April 15th). I also got a tracking number to track the mail down. This is what I got:
15/04/13 21:01 DESPATCHABLE TOHWDC SIGNED FOR ROAD 2 EXETER MAIL CENTRE
15/04/13 20:46 COLLECTED EXETER MAIL CENTRE
Till now, nothing changed, and it is stuck on the despatch. What could be the problem?
Thank you
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Mail stuck on DESPATCHABLE
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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
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Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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TeeferTiger
- EX ROYAL MAIL
- Posts: 2783
- Joined: 22 Dec 2008, 13:56
- Gender: Female
- Location: Welsh Wales
Re: Mail stuck on DESPATCHABLE
Have you checked on this site as well, it tends to be a bit more detailed...
http://www.royalmail.com/trackdetails" onclick="window.open(this.href);return false;
The only other thing is that it perhaps just wasn't scanned when it arrived, possibly due to workload and to speed up the process it's just been forwarded on without a scan. Have you also checked Lithuania's postal service's tracking page just in case?
http://www.royalmail.com/trackdetails" onclick="window.open(this.href);return false;
The only other thing is that it perhaps just wasn't scanned when it arrived, possibly due to workload and to speed up the process it's just been forwarded on without a scan. Have you also checked Lithuania's postal service's tracking page just in case?
Does this rag smell of chloroform to you?
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wasim h
- Posts: 7
- Joined: 04 Apr 2013, 13:10
- Gender: Male
Re: Mail stuck on DESPATCHABLE
i sent you PM but not about your problem 
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siera_lion
- Posts: 3
- Joined: 20 Apr 2013, 17:48
- Gender: Male
Re: Mail stuck on DESPATCHABLE
TeeferTiger wrote:Have you checked on this site as well, it tends to be a bit more detailed...
http://www.royalmail.com/trackdetails" onclick="window.open(this.href);return false;
The only other thing is that it perhaps just wasn't scanned when it arrived, possibly due to workload and to speed up the process it's just been forwarded on without a scan. Have you also checked Lithuania's postal service's tracking page just in case?
I posted the 2 lines from the page which you sent me. And I checked my post office tracking page. Nothing there :)
EDIT: Also contacted the seller. He told me to wait for 7 - 14 days (counting from April 15th)
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TeeferTiger
- EX ROYAL MAIL
- Posts: 2783
- Joined: 22 Dec 2008, 13:56
- Gender: Female
- Location: Welsh Wales
Re: Mail stuck on DESPATCHABLE
Yes, RM don't class it as a lost item until it's been 15 working days (so about 3 weeks).
You can always contact RM via Twitter (@RoyalMail) and see if they have anymore info on their systems? Unlikely though and they don't open again until tomorrow morning.
You can always contact RM via Twitter (@RoyalMail) and see if they have anymore info on their systems? Unlikely though and they don't open again until tomorrow morning.
Does this rag smell of chloroform to you?
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siera_lion
- Posts: 3
- Joined: 20 Apr 2013, 17:48
- Gender: Male
Re: Mail stuck on DESPATCHABLE
Thank you, I will do thatTeeferTiger wrote:Yes, RM don't class it as a lost item until it's been 15 working days (so about 3 weeks).
You can always contact RM via Twitter (@RoyalMail) and see if they have anymore info on their systems? Unlikely though and they don't open again until tomorrow morning.