Hi,
I am trying to return an item bought on ebay. I need to show that I sent the item back and just tracking number isn't enough, so is there any way I can get royal mail to give me the tracking number and the delivery address on one piece of paper?
I know they can find the delivery address from the reference number.
Thanks.
ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE
ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!
Recorded devliry reference number - finding delivery address
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
-
matwag89
- Posts: 1
- Joined: 03 Aug 2012, 12:29
- Gender: Male
-
Stormproof
- Posts: 6116
- Joined: 07 Jul 2007, 21:03
- Gender: Female
Re: Recorded devliry reference number - finding delivery add
Can they?matwag89 wrote:Hi,
I know they can find the delivery address from the reference number.
So keep on moving, moving, moving your feet
Keep on shuf-shuf-shuffling to this ghost dance beat
Just keep on walking down never ending streets
Illegitimi non carborundum
Keep on shuf-shuf-shuffling to this ghost dance beat
Just keep on walking down never ending streets
Illegitimi non carborundum
-
TrueBlueTerrier
- FORUM ADMINISTRATOR
- Posts: 72642
- Joined: 30 Dec 2006, 10:29
- Gender: Male
- Location: On my couch
Re: Recorded devliry reference number - finding delivery add
I believe certain managers can, and maybe some managers in Customer service. Even some PHG roles as well, but it's not something ordinary grunts like us have access too, or the ordinary customer service operators either.Stormproof wrote:Can they?matwag89 wrote:Hi,
I know they can find the delivery address from the reference number.
All post by me in Green are Admin Posts.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link
My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link
My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
-
PhilthyPhil
- Posts: 1155
- Joined: 23 Nov 2007, 19:15
Re: Recorded devliry reference number - finding delivery add
It depends how you are posting it. In most cases it is not possible to get the address information from a recorded barcode number. If you post it at a post office the receipt should have the barcode number and address on it.
-
not me
- Posts: 2735
- Joined: 10 Aug 2007, 15:07
- Gender: Female
- Location: Uranus
Re: Recorded devliry reference number - finding delivery add
matwag89 wrote:Hi,
I am trying to return an item bought on ebay. I need to show that I sent the item back and just tracking number isn't enough, so is there any way I can get royal mail to give me the tracking number and the delivery address on one piece of paper?
I know they can find the delivery address from the reference number.
Thanks.
this makes no sense.
You returned the item to the seller?
has the tracking updated as delivered?
-
Stormproof
- Posts: 6116
- Joined: 07 Jul 2007, 21:03
- Gender: Female
Re: Recorded devliry reference number - finding delivery add
surely a proof of posting certificate would suffice?
So keep on moving, moving, moving your feet
Keep on shuf-shuf-shuffling to this ghost dance beat
Just keep on walking down never ending streets
Illegitimi non carborundum
Keep on shuf-shuf-shuffling to this ghost dance beat
Just keep on walking down never ending streets
Illegitimi non carborundum
-
not me
- Posts: 2735
- Joined: 10 Aug 2007, 15:07
- Gender: Female
- Location: Uranus
Re: Recorded devliry reference number - finding delivery add
Stormproof wrote:surely a proof of posting certificate would suffice?
not to prove a return for eBay purposes
however the OP needs to confirm what the issue is, as what they are posting/proposing makes no sense
-
Snaggletooth
- EX POST OFFICE
- Posts: 2226
- Joined: 13 Sep 2011, 20:17
- Gender: Male
Re: Recorded devliry reference number - finding delivery add
I'm a bit late to this but...
I guess that the issue is that matwag just has the tracking number at the present? I can tell you that the internal Intranet version of Track & Trace does show some of the address (at least, it does if you got the full counter service in a Post Office, not Speedbulk or whatever). The number is put in to the intranet site, a page comes up telling you 'delivered on xx in yy', then you click on Audit Trail and scroll down. At the bottom of the page is the list of whenever it was scanned or whatever in reverse chronological order. The entry at the very bottom should have part of the delivery address on it, often just post code and building name or number.
This is not available to the general public. You will probably need to get a very reluctant DOM or Crown Office Branch Manager to retrieve the data for you and print it. 'cos we aren't really supposed to do that stuff.
I guess that the issue is that matwag just has the tracking number at the present? I can tell you that the internal Intranet version of Track & Trace does show some of the address (at least, it does if you got the full counter service in a Post Office, not Speedbulk or whatever). The number is put in to the intranet site, a page comes up telling you 'delivered on xx in yy', then you click on Audit Trail and scroll down. At the bottom of the page is the list of whenever it was scanned or whatever in reverse chronological order. The entry at the very bottom should have part of the delivery address on it, often just post code and building name or number.
This is not available to the general public. You will probably need to get a very reluctant DOM or Crown Office Branch Manager to retrieve the data for you and print it. 'cos we aren't really supposed to do that stuff.