it was only recently that we found out (by scouring the RM website) as RM Business Account Customers
we are no longer entitled to lost mail posted by 1st / 2nd class or Recorded delivery since Jan 9th 2012 .
Being a small business normally if 1 or 2 items are lost a month it's not the end of the worldRoyal Mail’s retail policy excludes items posted on account which are subject to separate terms for loss, damage and delay compensation. In particular, from 9th January 2012, untracked items posted on account are not eligible for loss or damage compensation. Royal Mail has a separate Bulk Mail Compensation Scheme for delay to Bulk Mail products posted on account.
but in March 2012 we have had around 15 customers and counting (another one just emailed us couple of hours ago) say their goods have not arrived.
Where they have gone is another issue....
but looking forward it seems the only possible options are Tracked mail or Special delivery (as recorded delivery is not covered for compensation either).
The problem is most of our goods are posted as Large Letter or Letter formats so to send the goods by tracked it would be an increase in postage of over 500%!!
(from 1st class stamp to £2.76 per item, as long as we meet the 5000 packets per year target and average is under 1kg)
For the low value, low price items it just doesn't make sense to charge our customers an extra 2 pounds on top of the usual postage price to pay for this tracking option which takes longer than 1st class and doesn't require a signature either.
It also defies the point of internet business, where it will end up being cheaper and quicker for people to go to their local high street (ripoff) shops.
Unless of course all the business customers start using other courier companies and customers are willing to pay for the major hike in prices.
Basically having found out about this lack of compensation and having a large number of lost items recently has shattered my trust and faith in Royal Mail.
To summarize to me it looks and feels like this:
nice one!"Please spend lots of money with us everyday, if your packets get lost, you don't get anything back.......sweet!
...unless you spend even more money with us for tracked or special delivery
oh yea but don't forget you need to hit the target of 5,000 packets a year to get the price we offered you
and if something does go missing by tracked or special we will only give you cost price
ie. nothing for your time, cost or effort dealing with disgruntled customers, negative feedback and sending replacements.
oh and by the way to get your 2 pence compensation you need to fill out a form which takes two hours and requires lots of evidence
If you haven't already got bored or sick of reading this post
and have made your way this far 
I would like to know please:
Are there any places we can complain about this?
Are there any other options to get compensation ?
Are there any other affordable cost effective solutions for sending letters / large letters reliably? (dare i ask in a RM forum!
)Any chance of getting Recorded delivery back in for compensation?
Are there any other online sellers / business account holders that know about this change in compensation and are fuming about this too?
or am I the only one who has realized this lack of compensation and had all my mail nicked recently by a wicked evil goblin
