STOLEN PARCEL WHAT TO DO NOW?

[bunkerland]

Hey all, so I purchased a pair of £265 shoes from Gucci ITALY, and they were the wrong size. After discussion through email with Gucci, they was happy for me to exchange the shoes for a smaller size.

So I walked into a royal mail office with the the parcel and told the the person I need to send this package to Italy, I am not familiar with sending parcels and the like and the person did not offer me no recorded delivery etc,

When your shoes arrived in the first place,how did they come......signed for? Or just as a normal packet? Also,did you tell the person in the "royal mail office" what the value of your parcel was,or just assume he would guess?

[angrycustomer]

Well the shoes did show up at Gucci, and to be honest I didn't doubt my faith in the postal services at all
Please, accept my sincere apologies, to all whom I hastily accused.

[Lounge Lizard]

Well the shoes did show up at Gucci, and to be honest I didn't doubt my faith in the postal services at all
Please, accept my sincere apologies, to all whom I hastily accused.

So, after all it was probably that "Due to the heavy snowfall in Italy, especially in the Northern part of the country, some delays in mail forwarding and delivery (parcel and letter mail products) are likley", and 45 angry posts on here have been made while the snow's thawed.
And have you had time to think what you might spend the £265 on instead ?

[simmo11]

Well the shoes did show up at Gucci, and to be honest I didn't doubt my faith in the postal services at all
Please, accept my sincere apologies, to all whom I hastily accused.

So, after all it was probably that "Due to the heavy snowfall in Italy, especially in the Northern part of the country, some delays in mail forwarding and delivery (parcel and letter mail products) are likley", and 45 angry posts on here have been made while the snow's thawed.
And have you had time to think what you might spend the £265 on instead ?

Probably mostly the delays were due to Post Italiane (the Italian Postal Operator) being what they are, as others have pointed out in earlier posts...

My organization sends to Italy and things can take up to a month, that is if they arrive at all... A lot of our Italian Customers seem grudgingly aware of their postal service's limitations (apparently a high number of lost/stolen parcels) and proactively request signed-for/tracked services.

To the OP - glad to hear it all worked out. Hopefully you've learned that when posting in future to make sure that the service chosen meets your needs in terms of speed/tracking and compensation available.

[DGP1]

Well the shoes did show up at Gucci, and to be honest I didn't doubt my faith in the postal services at all
Please, accept my sincere apologies, to all whom I hastily accused.

Thankyou for coming back and apologising

[TeeferTiger]

Glad they've appeared... now get yourself to shoe zone and save yourself a fortune

[Pat Ostman]

Well the shoes did show up at Gucci, and to be honest I didn't doubt my faith in the postal services at all
Please, accept my sincere apologies, to all whom I hastily accused.

Thankyou for coming back and apologising

Ditto

[shipmaster122]

Now, if you'd said New Look buying esgidiau newydd, then I'd be suspicious that you were following me... But I don't go out shopping on a weekend, for the simple fact that I can't stand the public

And you used to be a postie, right?

Did you used to run if someone came to open the door for a parcel? haha

Or just leave the PDA or paper thingy for them to sign by the doorstep and run back to the path for protection, then go back to collect it once they go back inside?

[TeeferTiger]

Now, if you'd said New Look buying esgidiau newydd, then I'd be suspicious that you were following me... But I don't go out shopping on a weekend, for the simple fact that I can't stand the public

And you used to be a postie, right?

Did you used to run if someone came to open the door for a parcel? haha

Or just leave the PDA or paper thingy for them to sign by the doorstep and run back to the path for protection, then go back to collect it once they go back inside?

Yeah, something like that Working as a postie wasn't that bad general public wise... it was the customer relations work prior to it and then working in the enquiry office that tipped me over the edge! If I was delivering them something, they didn't usually moan at me about stuff I either couldn't do anything or knew nothing about. Then of course, when you try to refer them to someone that might be able to help them better, they get a*sey with you or don't really want to sort it out anyway.

I just do voluntary work now. I still have to be nice to people, but they're generally much nicer back!

[mazza111]

AngryCustomer I applaud you, not many people come back and tell us the outcome, especially one as happy as this

[arnold cheshire]

http://www.gucci.com/us/styles/222734FP1801096#
Yeh your all right but see it from my point of view, I just lost expensive trainers without even wearing em, lesson learnt, Ill know better now!

advert

[TeeferTiger]

http://www.gucci.com/us/styles/222734FP1801096#
Yeh your all right but see it from my point of view, I just lost expensive trainers without even wearing em, lesson learnt, Ill know better now!

advert

Advertising to the wrong crowd then!! lol

[Stormproof]

http://www.gucci.com/us/styles/222734FP1801096#
Yeh your all right but see it from my point of view, I just lost expensive trainers without even wearing em, lesson learnt, Ill know better now!

advert

Advertising to the wrong crowd then!! lol

Certainly are advertising to the wrong crowd! I know some of us are stupid but we are not that stupid, to spend a whole weeks pay on a pair of poxy shoes they need their bumps read.

[TrueBlueTerrier]

http://www.gucci.com/us/styles/222734FP1801096#
Yeh your all right but see it from my point of view, I just lost expensive trainers without even wearing em, lesson learnt, Ill know better now!

advert

Advertising to the wrong crowd then!! lol

Certainly are advertising to the wrong crowd! I know some of us are stupid but we are not that stupid, to spend a whole weeks pay on a pair of poxy shoes they need their bumps read.

They'll be at least 2 volunteers on here.

[TeeferTiger]

http://www.gucci.com/us/styles/222734FP1801096#
Yeh your all right but see it from my point of view, I just lost expensive trainers without even wearing em, lesson learnt, Ill know better now!

advert

Advertising to the wrong crowd then!! lol

Certainly are advertising to the wrong crowd! I know some of us are stupid but we are not that stupid, to spend a whole weeks pay on a pair of poxy shoes they need their bumps read.

They'll be at least 2 volunteers on here.