Your Service levels are deteriorating

[junger]

Hi all
I dont normally rant, however, I stopped using the Royal Mail for normal post parcels as 3 years ago I have a £300.00 PAT Tester go missing in the post, It still has not arrived to date. I started using Track & Trace thinking that was infallable. How wrong I was, 2 track and trace parcels of mine have gone missing in 1 month. Look at the website and it brings up prof of postage at the dispatch office, and that is all it shows. What have your customers got to do to get a parcel safely delivered from A to B.
One suggestion from me is easy, stop all the periferal services that you undertake until you can sort out you core business.!!!!

[TrueBlueTerrier]

Hi all
I dont normally rant, however, I stopped using the Royal Mail for normal post parcels as 3 years ago I have a £300.00 PAT Tester go missing in the post, It still has not arrived to date. I started using Track & Trace thinking that was infallable. How wrong I was, 2 track and trace parcels of mine have gone missing in 1 month. Look at the website and it brings up prof of postage at the dispatch office, and that is all it shows. What have your customers got to do to get a parcel safely delivered from A to B.
One suggestion from me is easy, stop all the periferal services that you undertake until you can sort out you core business.!!!!

Now if you tell Royal Mail that you might get an answer.

We are an unofficial forum hence the tag line on every page: We have no affiliation with either Royal Mail or the Communications Workers Union (CWU), except that most of our members work for Royal Mail and/or are members of the CWU.

Wish you luck, I think most on here might even sympathise with you.

[not me]

Hi all
I dont normally rant, however, I stopped using the Royal Mail for normal post parcels as 3 years ago I have a £300.00 PAT Tester go missing in the post, It still has not arrived to date. I started using Track & Trace thinking that was infallable. How wrong I was, 2 track and trace parcels of mine have gone missing in 1 month. Look at the website and it brings up prof of postage at the dispatch office, and that is all it shows. What have your customers got to do to get a parcel safely delivered from A to B.
One suggestion from me is easy, stop all the periferal services that you undertake until you can sort out you core business.!!!!

so what spurred you to post this after 3 years?
track and trace refers to the tracking site.
its not a postal service
for a £300 item i assume you used special delivery?

[Midnight+13]

And a Very Merry Christmas to you too! Ho, ho, ho

[mandelsons_toenail]

http://www.royalmailchat.co.uk/communit ... =6&t=16499" onclick="window.open(this.href);return false;

[junger]

Thanks for that guys, the replies speak volumes, regarding special delivery, thre is no (as far as I can see) any postal service that can assure a safe passage for anything, not only does it not do what it says on the tin, the f~~ck==g boxthat the tins are in is missing

[fishtank]

Thanks foor that guys, the replies speak volumes

What kind of replies were you looking for?
You didn't ask any questions....pose any conundrums.
You just had your rant which you're entitled to do...and left.
Track&Trace and the services that use it are normally very reliable but they are not infallible.
Nothing is unfortunately.

[Stormproof]

Can't work out what product OP used. Special or Recorded?? Tracked were'nt available 3 years ago. So I'm guessing Recorded was used which don't actually track f all. Someone did'nt do their homework on the products available
Fair enough some stuff goes missing but a lot of stuff is not addressed properly, inadequate packaging, no return address.

[POSTMAN]

Thanks for that guys, the replies speak volumes, regarding special delivery, thre is no (as far as I can see) any postal service that can assure a safe passage for anything, not only does it not do what it says on the tin, the f~~ck==g boxthat the tins are in is missing

Special delivery is insured mate,we lose something that is worth £300 you get the £300 in compo.