Incomplete address

[wallerz]

Hello Everyone,

Sent a package via Royal Mail Special delivery and i have been tracking it to find the address is incomplete and its been returned to the post office to be returned to sender (me).

One customer services representative said nothing i can do and one said It is kept for 3 days which is standard procedure and the person i sent it too can collect it with two forms of ID and the tracking number. I was also told the post office is closed till 7:45 am tomorrow by which it can collected as hasn't left yet..


some clarity please?

[mazza111]

Depends if it's already been returned to sender or not. Some offices would return these right away, others would do a wee bit of digging to see if they could find the address (maybe if the person is known to the postie and gets a lot of parcels). If it's still in the delivery office (rather than post office), then the recipient may be able to collect it with the tracking number and ID. You may find it's already being sent back to you if this is what the tracking says.

[DGP1]

Address incomplete should be returned to you immediately via the SD system, the 3 day thing is if the address is inaccessible-wee attempt delivery 3 times (once a day) and if still no access then it will be returned. I doubt the person can just turn up and collect the item from the DO unless they have the P739 (while you where out card).

[wallerz]

So when the lady said its standard to keep it a few days before sending... thats not true...

[DGP1]

So when the lady said its standard to keep it a few days before sending... thats not true...

No, that's only for inaccessible addresses.

[TrueBlueTerrier]

So when the lady said its standard to keep it a few days before sending... thats not true...

No its true for the scenario DGP pointed out, but is wrong in your particular circumstances - Human error that's all nothing else.

[wallerz]

so if the package is still there do you think they will give it to him ? with the ID etc etc

[TrueBlueTerrier]

so if the package is still there do you think they will give it to him ? with the ID etc etc

what does the track and trace say -post the status message only not the number

[clashcityrocker]

We would hold incomplete address Special deliveries for a few days to see if anyone could identify the correct address or to see if anyone turned up looking for it.
It wouldn't immediately be returned to sender.

[wallerz]

I just called again for clarity. The lady said no guarantees but an email has been sent to the parcel office manager and apparently the get in at like 5am. she was so helpful! even said she would call at 10am to discuss the options...

[wallerz]

We were unable to deliver item (Tracking number) on the 26/10/11 12:12 as it was not possible to identify the delivery address. The item will be returned to MARYHILL to be returned to sender.

[TrueBlueTerrier]

We were unable to deliver item (Tracking number) on the 26/10/11 12:12 as it was not possible to identify the delivery address. The item will be returned to MARYHILL to be returned to sender.

From that they may have sent it onto the Mail Centre, the first step in returning it to you. Check again first thing AM and if it says something along the lines of "progressing through the system" it means its going through the network, and if your return address is displayed then hopefully you'll get it tomorrow.

[mazza111]

0141 9465409 Found that telephone number on a quick google search, gotta love the way RM don't put numbers on web. Maybe give them a call in the morning if you don't hear back. On second thoughts, aren't most delivery offices open late on a Wednesday? Maybe try and give them a call now, they might be able to clarify :)

[wallerz]

I tried the number and no answer. voicemail greeting didnt sound like royal mail! thanks anyway..

[mazza111]

Probably not then. NM, ask to speak direct to the office tomorrow