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RE: Change of address, Post Office account

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Krishna
Posts: 1
Joined: 11 Aug 2011, 15:24
Gender: Female

RE: Change of address, Post Office account

Post by Krishna »

Just moved into a new property and have phoned the Post Office that a change of address was needed on my Post Office card account. No real problem but they said they would send a confirmation to my new address AND the old address. I can understand this is for security (in case I hadn't actually moved and someone had changed the details for me) but the man on the phone said that the letter sent to the old address would not be in my name? I don't understand. What is the policy here? Surely both letters will contain my account details and should be addressed in my name? Surely this is a mistake?
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not me
Posts: 2735
Joined: 10 Aug 2007, 15:07
Gender: Female
Location: Uranus

Re: RE: Change of address, Post Office account

Post by not me »

Krishna wrote:Just moved into a new property and have phoned the Post Office that a change of address was needed on my Post Office card account. No real problem but they said they would send a confirmation to my new address AND the old address. I can understand this is for security (in case I hadn't actually moved and someone had changed the details for me) but the man on the phone said that the letter sent to the old address would not be in my name? I don't understand. What is the policy here? Surely both letters will contain my account details and should be addressed in my name? Surely this is a mistake?

did you change the details or set up a redirection?
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donnac
POST OFFICE
Posts: 6
Joined: 22 Jun 2010, 12:19
Gender: Female

Re: RE: Change of address, Post Office account

Post by donnac »

I think what they meant was that it would go to the old address but will not have your name on it. ie The occupier or something similar.
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