Customer experience director quits Yodel

[TrueBlueTerrier]

http://www.roadtransport.com/Articles/2 ... -Yodel.htm" onclick="window.open(this.href);return false;

Yodel's customer experience director is leaving the business after just half a year in the role.

Natalie Beckerman has quit her job to pursue another career opportunity.

Yodel only announced Beckerman's appointment to the newly created role in February, and said at the time she was "central to the company's ambition to be the customer champion for delivery by offering the highest level of convenience, unrivalled choice in delivery options and truly great customer service".

The firm is looking to replace Beckerman, but until then Alan Ward, head of customer service operations, will head up the customer experience team.

In a letter seen by Motor Transport, Yodel chief executive tells employees: "I believe we have made substantial progress in developing our overall customer experience proposition, and we will ensure we continue towards leading our industry in this area.

[POSTMAN]

Hottie...

[DGP1]

I've had some bad experiences with Yodel so why didn't she come to my house for my 'experience'

[Straight4ward]

why didn't she come to my house for my 'experience'

Now that prospect frightened the bejasus out of her so much that not only did she not come to your house,
but she left the bloody company just to make sure.

[kendo1]

How Yodell delivered a item for me a few weeks, I would have been sacked forat RM and justiably so.
Think RM should play on the quality aspect rather than price .

To have a item you have ordered put in a black bin bag and thrown over a gardenwall was to me gross misconduct,almost got put out for bin men .

Looks like they have stopped using their own drivers and now using more owner drivers,not so different to parcel force .

[DGP1]

How Yodell delivered a item for me a few weeks, I would have been sacked forat RM and justiably so.
Think RM should play on the quality aspect rather than price .

To have a item you have ordered put in a black bin bag and thrown over a gardenwall was to me gross misconduct,almost got put out for bin men .

Looks like they have stopped using their own drivers and now using more owner drivers,not so different to parcel force .

Guys in their own cars............without insurance....................but that's another thread altogether