Can anyone give an e-mail address to send a complaint to please because customer services aren't helping.
On 14 December my wife paid Parcel Force £24.19 to post a parcel to Ireland. Over a month later it was returned marked ‘incorrect address’.
As:
- I used to live at the address
- We have had no problems with letters / packets sent before or after
- We have documents (eg telephone bills) that prove the address was correct
We did not think it would be difficult to repost the parcel. How wrong we were. To date we have:
- Been into the post office who told us to call Parcel Force
- Called Parcel Force who told us to e-mail Parcel Force
- E-mailed Parcel Force who told us to fill in a form
- Filled in a form, but they won’t tell me when we will get our money back
- Complained via e-mail but been told to either send a letter or call a premium rate number
If I was cynical I would say that Parcel Force are deliberately being obstructive so that they don’t have to refund the money ie make it as difficult as possible and most people will just give up.
I realise this is an unofficial forum - any help in getting a mail address where we can get a sensible response to what should be a simple complaint would be appreciated
Thank you
ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE
ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!
Parcel Force
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
-
POSTMAN
- SITE ADMINISTRATOR
- Posts: 32628
- Joined: 07 Aug 2006, 03:19
- Gender: Male
Re: Parcel Force
I can think of no other reason why a parcel would be returned with 'incorrect address' on it apart from it really had the incorrect address on it.
Did it need to be signed for and perhaps a card was left and it wasn't picked up from the post office?
Is there a sticker on the parcel,can we have a pic of it,what does it say?
Did it need to be signed for and perhaps a card was left and it wasn't picked up from the post office?
Is there a sticker on the parcel,can we have a pic of it,what does it say?
I Wrote-During Covid-Which is still relevant now
It's good to get these types of threads, the ridiculous my manager said bollox, so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low-life C***S they have always been.
My BFF Clash
The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.
It's good to get these types of threads, the ridiculous my manager said bollox, so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low-life C***S they have always been.
My BFF Clash
The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.
-
TrueBlueTerrier
- FORUM ADMINISTRATOR
- Posts: 72386
- Joined: 30 Dec 2006, 10:29
- Gender: Male
- Location: On my couch
Re: Parcel Force
Also was it Northern Ireland or Eire - if it was Eire then it may have been An Post who rejected it rather than Parcel force.
As postman says if you can photograph the returned to sender sticker and put it on here - (Dont show your address - or the other address) that may help us give you advice.
As postman says if you can photograph the returned to sender sticker and put it on here - (Dont show your address - or the other address) that may help us give you advice.
All post by me in Green are Admin Posts.May use chatgp to generate posts
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support
Any news stories you can't post - PM me with a link
Retired
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support
Any news stories you can't post - PM me with a link
Retired
-
sretosf
- Posts: 2
- Joined: 09 Feb 2011, 19:40
- Gender: Male
Re: Parcel Force
Thank you for your responses - I e-mailed Dick Stead and a member of his team has resolved the issue for me.
Parcel Force use a third party (GLS) in Ireland - as they do not have the same local knowledge as the local postal service they sometimes have difficulty locating addresses especially in rural areas.
Upshot is I am getting my money back and I will repost the parcel, but this time with both my and the receiver's telephone numbers written on it.
Thanks again for the responses
Parcel Force use a third party (GLS) in Ireland - as they do not have the same local knowledge as the local postal service they sometimes have difficulty locating addresses especially in rural areas.
Upshot is I am getting my money back and I will repost the parcel, but this time with both my and the receiver's telephone numbers written on it.
Thanks again for the responses
-
TrueBlueTerrier
- FORUM ADMINISTRATOR
- Posts: 72386
- Joined: 30 Dec 2006, 10:29
- Gender: Male
- Location: On my couch
Re: Parcel Force
No one tell her GLS is owned by Royal Mail - just like PFWW. 
All post by me in Green are Admin Posts.May use chatgp to generate posts
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support
Any news stories you can't post - PM me with a link
Retired
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support
Any news stories you can't post - PM me with a link
Retired
-
fishtank
- Posts: 19732
- Joined: 28 Sep 2007, 17:22
- Gender: Male
Re: Parcel Force
It's OK teebs...by the time she comes back to the thread it probably won't be....TrueBlueTerrier wrote:
GLS good times, bad times you know I've had my share
-
DGP1
- Posts: 15551
- Joined: 07 Jun 2007, 20:39
- Gender: Male
- Location: Terminus
Re: Parcel Force
The way things are going, by next week the whole thing could be flogged off to pay the wage bill.fishtank wrote:It's OK teebs...by the time she comes back to the thread it probably won't be....TrueBlueTerrier wrote:
I'm preparing myself for the zombie invasion, rule number 1 - Cardio
-
POSTMAN
- SITE ADMINISTRATOR
- Posts: 32628
- Joined: 07 Aug 2006, 03:19
- Gender: Male
Re: Parcel Force
How can a multi Billion pound business tell a customer not only a lie but the fact that the people we use are crap,Dick by name... 
I Wrote-During Covid-Which is still relevant now
It's good to get these types of threads, the ridiculous my manager said bollox, so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low-life C***S they have always been.
My BFF Clash
The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.
It's good to get these types of threads, the ridiculous my manager said bollox, so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low-life C***S they have always been.
My BFF Clash
The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.