Editor's blog: The Royal Mail's problems run deeper

[TrueBlueTerrier]

http://editorsblog.managementtoday.co.u ... un-deeper/" onclick="window.open(this.href);return false;

I’ve been taking some stick for some comments I made about the Royal Mail on BBC Radio Five Live’s On The Money on Sunday night. The point I made, fairly forcefully, was that if anyone thinks that Vince Cable’s masterplan to hand over 10% of the shares to the posties is suddenly going to turn the Royal Mail into a John Lewis-style organisation of harmony and commercial efficiency, they have another thing coming.

John Lewis has taken decades to evolve into the success story it is now. Its employees also own 100% of the organisation and are not able to offload their share-holding within a couple of years of receiving it for a quick few grand to blow on a holiday. When they voted on becoming a PLC in 1999 – a move which would have given the John Lewis partners a windfall of £100,000 each – it was rejected.

But the problem is far deeper than this. The central issue is one of culture and by this measure the two organisations are from different planets. I illustrated this by the example of Ocado drivers – still part-owned by John Lewis and steeped in its values – and Royal Mail vans, mostly driven, in my experience, by guys who think they are appearing in Mad Max.

You never see an Ocado van going over 27 mph; they always let you turn in front of them into traffic. They are, in short, superbly well trained in being brand ambassadors. By contrast the Mail drivers whizz down our road – which is a 20 mph zone – at speeds often in excess of 40 mph, scaring all of us witless. On several occasions when I’ve remonstrated with them about this, I got a twenty second burst of the vilest profanity, followed by the finger. Try to get in touch with the organisation to point out that this isn’t acceptable behaviour and you’re met with a dead end.

And don’t get me started about the alacrity with which they bung their ‘we tried to deliver this but you were out’ postcards through the door and then make you queue for 45 mins on a Saturday morning to get your Amazon book (I now get everything delivered to work).

The Royal Mail has an ugly, confrontational workplace culture. And this is too often the face that it presents to the public, especially in cities. At its worst the unionised workforce is deeply suspicious of management, resistant to change and very hard to control. The management is often weak and ineffective. But everyone knows that if it doesn’t modernise its work-practices to take account of changing technology and communications behaviour then it is finished.

It’s not all The Royal Mail’s fault. Its remit is dictated by politicians, not the market. It’s a public service with all the grief that involves. There is no way, in the future, that charging the same to send a letter from Watford to Stornaway should cost the same and take the same amount of time to deliver as from Watford to Luton. Neither DHL nor Fedex think so. And Ocado doesn’t deliver to Stornaway anyway.

[hairyjack]

s**t man, he's right.

[fishtank]

The Royal Mail has an ugly, confrontational workplace culture.

You really can't argue with that.

[Lounge Lizard]

"By contrast the Mail drivers whizz down our road – which is a 20 mph zone – at speeds often in excess of 40 mph" and would many of us still have driving licenses if we regularly sped along at more than double the speed limit ? apart from which I need a downhill stretch with the wind behind me to reach 40mph.

[POSTMAN]

Bull s**t,we're not all like he describes and you lot should know that.

[dados]

from the outside looking in RM must look like (& in some parts deffo is)shite,it sems to me people are stuck in the mindset when it WAS good,2 early deliveries,sunday collections,friendlyknownhimforyearsonthisround postie stopping for a wee chat

jobs on its arse,together with the rest of the country,colleague shares & one big happy collective my arse

[flipper]

Ok, Ive been in the job for 15 years and I actually think that the "shop floor" has possibly become a nicer place to be in that time, disregarding the workload, which as we all know has increased year on year, most of the workers seem to be reasonably pleasant to each other {and there will always be some right miserable sods about). The standard of management however has declined dramatically, in my experience and from speaking to other workers in Royal Mail, corruption, laziness, lying, bullying and harassment is rife. I can quite understand how joe public sees Royal Mail in a poor light but they should understand it's the fault of no-one but the management - and of course the pension deficit is the fault of the governement

[maisymoo04]

all me arse that as postman said bull sh@@