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Special Delivery 1pm stuck at Post Office for one week?

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them_ir
Posts: 2
Joined: Yesterday, 17:56
Gender: Male

Special Delivery 1pm stuck at Post Office for one week?

Post by them_ir »

We posted a Special Delivery 1pm on July 11th at Thessaly Road Post Office [SW8 4ED]

The tracking hasn't updated since then.

Tracking history
Saturday 11 July 2026
16:27 Accepted at Parcelshop Thessaly Road Post Office [SW8 4ED]
16:16 Sender preparing item


We also confirmed that the recipient hasn't received it.

I'm currently overseas and I have no way to pass by the Post Office until end of month to sort this out, and the Post Office cannot be reached via phone.

What could it be? As there's been no updates since the parcel was accepted and now I'm worrying the item is either lost or stolen.
BenacreNick
Posts: 1155
Joined: 18 Jul 2022, 13:27
Gender: Male

Re: Special Delivery 1pm stuck at Post Office for one week?

Post by BenacreNick »

It's a bit of a guess this but ...... Saturday afternoon (after the lunchtime collection) could probably be the worst time to post a SP delivery item. The item won't be collected until Monday lunchtime at the earliest and I could imagine a situation where the item was placed in a green SP sack which is then possibly changed or refreshed on Monday morning ? Or the item is placed in a "safe" or some other safe keeping place and not retrieved. Like I said it's a bit of a guess but plausible.

Telephone : 0345 722 3344.
them_ir
Posts: 2
Joined: Yesterday, 17:56
Gender: Male

Re: Special Delivery 1pm stuck at Post Office for one week?

Post by them_ir »

Thanks for sharing the phone number, that is indeed the one I called but unfortunately is not possible to speak to a human.

So you are saying there is a chance they simply placed it somewhere and forgotten it.

If I am lucky, it will be found on Monday together with the items that were posted to them yesterday, and handed to RM, and I should see a scan.

In case that doesn't happen, I guess there isn't much I can do until I can visit them at end of the month.