Best and worst parcel delivery companies revealed

[TrueBlueTerrier]

https://news.sky.com/story/best-and-wor ... d-13472201

Royal Mail, Amazon, DPD, Evri and Yodel have been ranked in light of a report from Citizens Advice, which finds millions of people are experiencing problems with their parcel deliveries.

The best and worst delivery companies have been revealed in new research by Citizens Advice.

According to a survey carried out for the report, a record 15 million people experienced a problem with their latest delivery - more than one in three of those surveyed.

Yodel came last in a league table compiled by the charity, with a score of two out of five stars.

Royal Mail scored the highest at 3.25 out of five stars. Amazon Logistics came second with three stars, followed by DPD and Evri, which both got 2.25.

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Citizens Advice's league table measured the companies' performance based on customer service, delivery issues and how well they met accessibility needs.

The most common issues people faced with their last delivery included the driver leaving before they had time to get to the door (29%), their parcel being left in an insecure location (24%), and parcels arriving late (24%).

The charity pointed to regulator Ofcom introducing guidance on complaints and accessibility in 2023, but said its research showed many parcel firms were still "ignoring the rules".

'Tougher action needed'

Dame Clare Moriarty, chief executive of Citizens Advice, said: "We continue to see millions of people chasing lost parcels, having their accessibility needs ignored and hitting a brick wall when they try to complain.

"The question now is whether the regulator will take tougher action to improve the parcel market once and for all."

In response, Ofcom said in a statement to Sky News: "We have a strong track record of holding parcel firms to account on behalf of the public.

"That has involved tracking people's experiences of parcel deliveries for over a decade, and, as a result, introducing strengthened regulations on parcel firms in 2023.

"Under these rules, postal operators must have a simple and transparent complaints process in place, and have clear and effective policies and procedures for the fair treatment of disabled customers.

"While overall satisfaction is reasonably high at 78%, people's experiences can vary depending on which parcel company delivers their package, and we're continuing to press operators to make further improvements.

"We'll also continue to work with Citizens Advice - as the statutory consumer advocate for post - to achieve our shared goal of ensuring consumers receive a reliable service, whichever company is used."

Accessibility found to be the worst performing area

Mike, in his 70s, has muscular dystrophy and relies on two walking sticks. He has asked delivery firms not to leave parcels at his front door as he struggles to get there in time.

He instead asks them to deliver to his back door, which is closer to his home office and easier for him to reach. But Citizens Advice says companies ignore his requests.

It results in parcels often being misdelivered or left exposed to the weather.

[chickenwittle]

For such a shockingly poor company, Evri get a lot of business, I assume it’s because they are cheap but they are so bad that I’m amazed any reputable company would use them.

[Hyrrokkin]

For such a shockingly poor company, Evri get a lot of business, I assume it’s because they are cheap but they are so bad that I’m amazed any reputable company would use them.

They are awful - i have had problems with them as i assume a few on here have - and many others in the UK...they are a joke.

[Moose67]

Amazon should not be 2nd as we deliver most of their stuff for them

[SpacePhoenix]

Amazon should not be 22nd as we deliver most of their stuff for them

Not everywhere, locally they don't use RM much apart from bulky, heavy items.

[chickenwittle]

For such a shockingly poor company, Evri get a lot of business, I assume it’s because they are cheap but they are so bad that I’m amazed any reputable company would use them.

They are awful - i have had problems with them as i assume a few on here have - and many others in the UK...they are a joke.

I refuse to buy anything online from companies that use evri , that’s how bad they are.

[Sean06]

For such a shockingly poor company, Evri get a lot of business, I assume it’s because they are cheap but they are so bad that I’m amazed any reputable company would use them.

They are awful - i have had problems with them as i assume a few on here have - and many others in the UK...they are a joke.

Just like rm then..all about profit.

[Hyrrokkin]

For such a shockingly poor company, Evri get a lot of business, I assume it’s because they are cheap but they are so bad that I’m amazed any reputable company would use them.

They are awful - i have had problems with them as i assume a few on here have - and many others in the UK...they are a joke.

I refuse to buy anything online from companies that use evri , that’s how bad they are.

Same-go to the store or make sure it is diverted to a locker/post office if i can.

Trouble is really difficult to avoid them online.

We can say what we like about RM - but i trust our posties a lot more than those shysters.

[Hyrrokkin]

For such a shockingly poor company, Evri get a lot of business, I assume it’s because they are cheap but they are so bad that I’m amazed any reputable company would use them.

They are awful - i have had problems with them as i assume a few on here have - and many others in the UK...they are a joke.

Just like rm then..all about profit.

True

[TopperGas]

Amazon should not be 22nd as we deliver most of their stuff for them

Not everywhere, locally they don't use RM much apart from bulky, heavy items.

It's hard to understand how Amazon operate as we get both letter box sized packets and bigger boxes at our DO, we can even deliver Amazon items on the same day Amazon have delivered to the same address.

As far as Evri, door stepping now seems the norm with them locally even where customers have secure porches, I've no idea how they get away with it, even if they are cheaper than RM etc they must create loads of work and compensation claims of whoever uses them.

[Hyrrokkin]

Amazon should not be 22nd as we deliver most of their stuff for them

Not everywhere, locally they don't use RM much apart from bulky, heavy items.

It's hard to understand how Amazon operate as we get both letter box sized packets and bigger boxes at our DO, we can even deliver Amazon items on the same day Amazon have delivered to the same address.

As far as Evri, door stepping now seems the norm with them locally even where customers have secure porches, I've no idea how they get away with it, even if they are cheaper than RM etc they must create loads of work and compensation claims of whoever uses them.

I think that is the policy at Evri (albeit informal not written down just in guess nudge nudge wink wink).
They are quite happy to do that.
They are a disgrace.