Sellers on TikTok Shop now have access to Royal Mail’s services, after the two companies announced a new partnership.
As of October 9, TikTok Shop vendors will have access to services including parcel collections and drop-off options at Royal Mail’s network of parcel points.
They will also benefit from tracking, shop health protection and compensation coverage, as the partnership aims to create an accessible and simple system for businesses on the platform.
Jan Wilk, head of TikTok Shop UK, said, “Our goal is to provide British businesses with the tools they need to thrive. This partnership with Royal Mail combines our platform’s reach with a delivery network that is synonymous with trust and reliability. Together, we are empowering sellers of all sizes to reach customers across the UK more efficiently than ever before.”
Saadi Al-Soudani, chief commercial officer at Royal Mail, added, “We are thrilled to announce our new partnership with TikTok Shop and to support the incredible ecosystem of entrepreneurs on the platform.
“By becoming the primary carrier in the UK, we are making it easier for sellers to connect with their customers through our extensive and trusted nationwide network. This is about delivering growth for British businesses and providing the brilliant service their customers expect.”
More than 200,000 small businesses are said to be operating on TikTok Shop UK, with the platform reporting triple-digit growth in 2024.
Royal Mail says the move will be a significant boost for the growth of the UK’s digital economy, where “side hustles, creators and small businesses are driving innovation and consumer choice”.