Royal Mail workers speak on USO pilots: “They have already started to gut the mail service”

[stage3]

https://www.wsws.org/en/articles/2025/ ... f11.html

Our correspondents

Postal workers have continued to speak up against the “USO reform” pilots being rolled out by Royal Mail at 37 delivery offices across the UK from February to May with the full collaboration of the Communication Workers Union (CWU).

The Universal Service Obligation (USO) is the statutory requirement for Royal Mail to deliver letters to every address in the UK, six days a week, at a uniform price, and parcels five days a week.

The Postal Workers Rank and File Committee (PWRFC) statement “Oppose the USO pilots imposed by CWU and Royal Mail!” has been distributed in the hundreds at some of the targeted offices over the past fortnight, in addition to those covered in London and Hull.

Campaign teams visited offices selected for participation in the pilots at Antrim, Ballymena (Northern Ireland), Preston in the north-west of England, and Nottingham and Coventry in the Midlands.


Delivery workers in discussion with campaigners at Preston South delivery office
Postal workers shared their opinions and welcomed information from the PWRFC and World Socialist Web Site challenging the company’s cost-cutting agenda and exposing the CWU’s PR campaign with Royal Mail and regulator Ofcom.

At Nottingham North delivery office on February 1, workers finishing their shift wound down windows to take leaflets, while those on foot stopped to talk and give their verdict on the pilots.

A senior postal worker said they had a briefing on the pilot, conducted jointly by the CWU and management, presenting the pilots as a “done deal” that would begin in March. They were told the “Optimised Delivery Model” would mean three delivery workers having to cover four duties, hiking up already impossible workloads.

The worker explained: “So, you are losing a postman, that is one in four jobs threatened right there”. The CWU’s claim that any final agreement will “safeguard jobs” was a whitewash.

Another delivery worker agreed with the PWRFC statement that the pilot’s imposition was “a bureaucratic stitch-up” which should be rejected.


“We only had a management-union briefing. There has been no workplace meeting with us organised by the CWU, it is very undemocratic. I’ll have a read of your leaflet”. Responding to claims that the pilot scheme would improve quality of service, his colleague added: “They have already started to gut the mail service.”

At Coventry North delivery office on February 8, there was a large take-up of the leaflet alongside a model resolution drafted by the PWRFC calling for workplace meetings to halt the imposition of the pilot scheme.

There was widespread criticism of the company’s industrial-scale breaches of the USO which had opened the floodgates to the USO’s formal dismantling. No briefings or workplace meetings had been called to discuss the pilots, which workers have been told will begin at the delivery office in May.

One commented, “They have been prioritising parcels over mail and deliberately overpriced letters”. His colleague added, “I’ve done a walk where the customers told me they have not seen any mail all week” Another worker responded, “The union are just doing management’s job for them.”


Campaign at Coventry North delivery office
A young worker employed on inferior pay and conditions thanks to the CWU’s sellout national agreement with Royal Mail in 2023 stated, “I am getting paid around £300 less a month than those on the old contracts”. He said around half the 200-odd workforce were now employed on sub-standard contracts and that long-standing postal workers also felt “they had been done over by the union” on pay.

Having helped introduce a two-tier workforce, CWU Assistant General Secretary Martin Walsh has the front to justify “USO reform” by claiming it will “equalise” pay, terms and conditions of new entrants! But the CWU’s “Framework Agreement” with EP Group speaks only of “incremental steps over an agreed period of time”

A postal worker who overheard the discussion joined in. He said the year-long dispute in 2022-23 had been “a waste of time” because the CWU had given Royal Mail everything it wanted.

Campaigners replied that workers across Royal Mail had shown their determination to fight through 18-days of strike action. But the dispute showed how the CWU bureaucracy is fully embedded with the company. The central lesson was that the rank-and-file must dismantle the bureaucracy and take back control.

Internationally, postal workers are facing the same assault on jobs and conditions by corporate oligarchs and governments using the same playbook. Workers agreed with the need for a co-ordinated fightback, with some deciding to subscribe to the PWRFC Newsletter to find out more, share information and counteract the isolation being enforced by the CWU.


Delivery workers going in and coming out of the yard stopped their vans to take leaflets. There was interest in socialist politics and organising a rebellion by the rank-and-file. As one worker commented:

“People have got to wake up and see what’s happening around them. We need to organise, we need to organise internationally, that’s the only way it’s going to get done”. He parodied the claim that workers are helpless against the corporations, pointing to the social power of the working class worldwide: “‘what can I do, I’m only one person’, said someone in a group of 7 billion.”

Postal workers at all 37 delivery units are in the firing line of the company’s war on the USO. But workers at 1,200 delivery offices across the UK are being lined up for gig economy working practices and mass job losses that will be launched after the pilots have been judged a “success”.

The WSWS has also received dozens of write-ins from postal workers who are not part of the pilot scheme, but who have slammed the CWU’s collusion with management in creating the necessary “facts on the ground” for dismantling the mail service.

West Midlands: “Utter shambles. No confidence in the management or the CWU. Staff being blamed for not delivering letters, walks too big, parcels are now essential items, staff harassed, threatened to be removed from walks due to non- completion. CWU, non-existent. No regular meetings, both local or national. Withdrawal of overtime, if any becomes available not fairly shared. Work has become a horrible, nasty place to attend, resulting in high sick. Managers urging staff to return, daily harassing members who are under a sick note. I am fed up with the corporate beast, beating its staff. Last month, our employers thought we were saviours due to the Christmas upheaval and heroic attitude. Now we are no better than employees of the Victorian era. Disillusioned by the ineffective CWU.”

North-west England: “In my office there are rounds not covered everyday so they can prioritise parcels so this [USO reform pilots] makes no sense at all.”

Scotland: “Workloads are being increased. Nothing has been told to employees as we are kept increasingly in the dark about major changes. We have been told to “deal with it” really. The CWU have not addressed anything with members, and I feel are actively working against us. There is an overtime ban (by management) in some places leaving workloads unmanageable. I feel this is to encourage unpaid work. Where I work, the vans have fallen into disrepair and we work with satellite management with a manager whose workload is far too large. We have only seen them in our office twice in 3 years. It’s just not good enough. How far has Royal Mail fallen. I’m looking for other employment.”

The PWRFC has issued a renewed call for workplace meetings to halt the USO pilots that will usher in gig economy conditions. A model resolution has been drafted demanding the immediate resignation of the CWU postal executive for their collusion with the company, and rank-and-file leadership to address longstanding grievances over impossible workloads, low pay, management bullying and the wrecking of the mail service.

To order copies of the model resolution for your workplace, or for help organising a workplace meeting, get in touch with the Postal Workers Rank-and-File Committee rmpw.rfc@gmail.com

[scotchy1962]

Look all you have achieved is to get a lot of posties to agree that the pilots are going to be a s**t-show, i could have told you that without wasting your money and time going around the country.
I know you consider yourselves to be some sort of alternative to the union, but now you are mentioning rebellion in your statement, WTF has that got to do with anything we are doing, so are we going into open rebellion with the country? the company? i mean really, do you think you are in early 20th century russia and think we will rise up and overthrow the government by battering them with what? Letters or parcels?
I wait patiently for a sensible answer...... i am not hopeful.

[moon71]

Des Beach.

[Sean06]

same s**t different day

[tramssirhc]

Brilliant stuff by the WSWS, SEP and PWRFC. Doing what the CWU flatly refuses to do - stand up for the working class.

[stage3]

Look all you have achieved is to get a lot of posties to agree that the pilots are going to be a s**t-show, i could have told you that without wasting your money and time going around the country.
I know you consider yourselves to be some sort of alternative to the union, but now you are mentioning rebellion in your statement, WTF has that got to do with anything we are doing, so are we going into open rebellion with the country? the company? i mean really, do you think you are in early 20th century russia and think we will rise up and overthrow the government by battering them with what? Letters or parcels?
I wait patiently for a sensible answer...... i am not hopeful.

As you and everybody else knows the SEP is a socialist organisation it makes no secret that it believes in putting an end to capitalism but your caricature response is to justify passivity on the USO pilots and insist that postal workers are powerless. You agree that the pilots are a s***show and even acknowledge that the WSWS/PWRFC has got "alot of posties to agree" . That flatly contradicts the comms from CWU. So what is your issue, other than the objection that the rank and file should have the means to override this bureaucratic stitch up by the CWU with Royal Mail. You do not comment on the call for workplace meetings and the right of the shop floor to countermand the bureaucracy selling out jobs and conditions and to halt the pilots. Such talk of rebellion seems to alarm you. You have your opinion but the PWRFC statement is directed to those who want to mount a fight and the coverage on the WSWS is providing postal workers with a voice as opposed to CWU HQ which is dedicated to try and silence them.

[stage3]

Des Beach.

What are you on about? Des Beach was sacked by Royal Mail management on the trumped up charge of "intentional delay of the mail" because he was unable to complete his delivery as his duty was not covered after he returned to work from a long weekend in May 2023. He had 31 years of a spotless work record and membership of union. The CWU who threw him under the bus and refused to take up his ET. This all took place within the context of the CWU sellout agreement with Royal Mail and the stitch-up of the Falconer Review.

The facts about this have been established in the video interview conducted by the PWRFC with Des outside his old delivery office, with no reply from RM or the CWU. He approached the PWRFC to establish the truth about what had happened so he could address his former colleagues and clear his name. This has been viewed over 7,000 times and Des received many messages of solidarity. If anyone has not already seen the video this is the link https://www.youtube.com/watch?v=bqtm8L3hcek&t=2s

A number of people on the group had the decency to review their original questioning about the authenticity this was a frame-up after an initial printed interview was published on the WSWS. You were an exception. Your attempt to insinuate Des was sacked because of any action taken in conjunction with the PWRFC is a lie and desperate stuff. Another example of how anything you say is not to trusted and proof you are the real "bigot" when it comes to defending the indefensible by RM and the CWU.

[moon71]

Des Beach.

What are you on about? Des Beach was sacked by Royal Mail management on the trumped up charge of "intentional delay of the mail" because he was unable to complete his delivery as his duty was not covered after he returned to work from a long weekend in May 2023. He had 31 years of a spotless work record and membership of union. The CWU who threw him under the bus and refused to take up his ET. This all took place within the context of the CWU sellout agreement with Royal Mail and the stitch-up of the Falconer Review.

The facts about this have been established in the video interview conducted by the PWRFC with Des outside his old delivery office, with no reply from RM or the CWU. He approached the PWRFC to establish the truth about what had happened so he could address his former colleagues and clear his name. This has been viewed over 7,000 times and Des received many messages of solidarity. If anyone has not already seen the video this is the link https://www.youtube.com/watch?v=bqtm8L3hcek&t=2s

A number of people on the group had the decency to review their original questioning about the authenticity this was a frame-up after an initial printed interview was published on the WSWS. You were an exception. Your attempt to insinuate Des was sacked because of any action taken in conjunction with the PWRFC is a lie and desperate stuff. Another example of how anything you say is not to trusted and proof you are the real "bigot" when it comes to defending the indefensible by RM and the CWU.

If he had evidence of his communications to his manager he would have sailed through his conduct code. No proof of texts, no paper phone bills the story had so many holes it wasn't worth defending.

Clearly a militant member of staff, who in the heat of the worst industrial action made a couple of bad choices resulting in his dismiss. Let's be honest even the PWRFC couldn't defend (if they were allowed in the workplace an recognised)

So the PWRFC used it as a staged attack upon the CWU to gain support an advertising.

I wish this fantasy land that some of you folks live in was real but it isn't.

[moon71]

BIGOT
Dictionary
Definitions from Oxford Languages · Learn more
noun
a person who is obstinately or unreasonably attached to a belief, opinion, or faction, especially one who is prejudiced against or antagonistic towards a person or people on the basis of their membership of a particular group.
"don't let a few small-minded bigots destroy the good image of the city"

Guess it really gets you folks at the PWRFC that I brand you bigots. Their has never been a stage 3 cut and paste post that never failed this dictionary meaning.

[scotchy1962]

Look all you have achieved is to get a lot of posties to agree that the pilots are going to be a s**t-show, i could have told you that without wasting your money and time going around the country.
I know you consider yourselves to be some sort of alternative to the union, but now you are mentioning rebellion in your statement, WTF has that got to do with anything we are doing, so are we going into open rebellion with the country? the company? i mean really, do you think you are in early 20th century russia and think we will rise up and overthrow the government by battering them with what? Letters or parcels?
I wait patiently for a sensible answer...... i am not hopeful.

As you and everybody else knows the SEP is a socialist organisation it makes no secret that it believes in putting an end to capitalism but your caricature response is to justify passivity on the USO pilots and insist that postal workers are powerless. You agree that the pilots are a s***show and even acknowledge that the WSWS/PWRFC has got "alot of posties to agree" . That flatly contradicts the comms from CWU. So what is your issue, other than the objection that the rank and file should have the means to override this bureaucratic stitch up by the CWU with Royal Mail. You do not comment on the call for workplace meetings and the right of the shop floor to countermand the bureaucracy selling out jobs and conditions and to halt the pilots. Such talk of rebellion seems to alarm you. You have your opinion but the PWRFC statement is directed to those who want to mount a fight and the coverage on the WSWS is providing postal workers with a voice as opposed to CWU HQ which is dedicated to try and silence them.

Ok so we do away with capitalism and replace it with socialism/communism, who exactly is going to benefit?
If you say we will i would have to call bullshit!
The world is littered with failed socialist/communist societies with the workers having worse conditions, the ones that still exist are absolute dictatorships who treat their people as commodities to order around at leisure.
Now i am sure you will say we won't be like that, and this is how it always starts with great ideals of some sort of utopia and then the greed and corruption kicks in.
I have no reason to believe you are anything but genuine in your beliefs, but i still call bullshit.

[WalkerX]

Already failing walks on purpose, telling us that the plan will be to have 2 posties doing 4 walks alternately, with a driver doing the oversized on the 4 walks. It`s noticeable that mail is being held up at the MC. Some people are getting no post for days, then loads on one day. Obviously being softened up for what`s to come.
People are unhappy, they want their post, especially if they are waiting for important letters.
It`s embarrassingly s**t, isn`t it?

[Sean06]

Already failing walks on purpose, telling us that the plan will be to have 2 posties doing 4 walks alternately, with a driver doing the oversized on the 4 walks. It`s noticeable that mail is being held up at the MC. Some people are getting no post for days, then loads on one day. Obviously being softened up for what`s to come.
People are unhappy, they want their post, especially if they are waiting for important letters.
It`s embarrassingly s**t, isn`t it?

No mail being held in mc i work in.

[Sean06]

Already failing walks on purpose, telling us that the plan will be to have 2 posties doing 4 walks alternately, with a driver doing the oversized on the 4 walks. It`s noticeable that mail is being held up at the MC. Some people are getting no post for days, then loads on one day. Obviously being softened up for what`s to come.
People are unhappy, they want their post, especially if they are waiting for important letters.
It`s embarrassingly s**t, isn`t it?

Were have you been walks been failing for years read the many posts on here.

[claretandblue]

Already failing walks on purpose, telling us that the plan will be to have 2 posties doing 4 walks alternately, with a driver doing the oversized on the 4 walks. It`s noticeable that mail is being held up at the MC. Some people are getting no post for days, then loads on one day. Obviously being softened up for what`s to come.
People are unhappy, they want their post, especially if they are waiting for important letters.
It`s embarrassingly s**t, isn`t it?

That's the DTS system.

[SpacePhoenix]

Already failing walks on purpose, telling us that the plan will be to have 2 posties doing 4 walks alternately, with a driver doing the oversized on the 4 walks. It`s noticeable that mail is being held up at the MC. Some people are getting no post for days, then loads on one day. Obviously being softened up for what`s to come.
People are unhappy, they want their post, especially if they are waiting for important letters.
It`s embarrassingly s**t, isn`t it?

That's the DTS system.

This is how the DTS works:

Each day once all outward and DSA has been run by 22:00 the software engine creates a list of every DP in the country that has got a 1C item. It then from that list creates the lists for the individual batches, those lists for the batches get sent off to the CSS machines.

When we run a batch on the first pass each 2C item is checked against the list of DPs due a 1C item. If there is a 1C item for the same DP as the 2C item then that 2C item is released and sequenced. If there's no 1C item for the same DP then that 2C item gets held over to the next day, when it goes through the same process. On the fifth day the 2C item gets automatically released (I believe that any other 2C items for that same DP also get automatically released).