Royal Mail managers 'tell posties to fake deliveries to keep Christmas bonuses'

[funkflex55]

Royal Mail managers 'tell posties to fake deliveries to keep Christmas bonuses'
Royal Mail workers have reportedly been told by their customer operations managers to scan items as 'inaccessible' when no attempt has been made to deliver them in order to get Christmas bonuses

Postal workers are reportedly being told to fake deliveries so that their managers will still get their Christmas bonus.

A number of Royal Mail staff members have claimed they were told by customer operations managers to scan items as “inaccessible” even when they never attempted the delivery. And Justin Madders, the minister for postal services, is understood to be “disturbed” by the allegations and he has called for an investigation.

The Royal Mail managers are being accused of faking the deliveries so that they still receive their mid-year bonuses, which are believed to be based on the number of letters and parcels that leave depots.

And the immediate impact on customers over the festive period is that they may not receive gifts or other deliveries in time for Christmas and instead get a message saying it was attempted even if it was not.


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Of the workers making the claims against managers, one reportedly said he had seen one boss tell staff “three or four times” to scan items as “inaccessible” when it was not the case.

They told the Telegraph: “I can’t honestly say I’d know what would happen if I refused to do it, as I never have. Obviously, it probably is unethical to do something like that, as it is dishonest – and the customer is expecting their parcel. I don’t feel comfortable doing it. There is a culture of greed from the managers, and they just care about their bonuses.”

A further worker in a rural area told the outlet he had up to 40 parcels that had not been delivered at the end of a day and was just told to scan them as inaccessible. And similarly in Scotland another postman claimed they are pushed to make it appear that they have attempted to deliver all parcels.

“Morale is on the floor, there’s a high level of turnover for staff and there’s not enough people to cover overtime,” he said. “The managers will ask [postal workers] to take it all out as they need to report what’s left in the building.”

Job adverts for customer operations managers advertise salaries are up to £49,000 with a “10% on-target bonus”. It means they could receive just under £5,000 a year if they met all targets, while postmen and women would receive just £200 in two £100 bonus payments.

A Royal Mail spokesman told the Telegraph there were no delays this Christmas and claimed: "There is no bonus incentive that would encourage items to not be delivered. This would be counter-intuitive to our business as a delivery company." The Mirror has contacted the Royal Mail and Mr Madders for comment.

https://www.mirror.co.uk/news/uk-news/r ... s-34369344

[postslippete]

If that is true then it is f***ing scandalous!!

Only thing that I've been aware from are parcels that have been left on Yorks which haven't been scanned. Apparently, from what I've heard this has happened on the last few Sundays. However, I believe that they had most of the new starts out working last Sunday including a few managers to try and clear. What didn't get delivered on Sunday (Tracked 48) meant that this Monday was busier than usual.

[Londonsburning]

This has been happening for at least the last 10 years

[SpacePhoenix]

If that is true then it is f***ing scandalous!!

Only thing that I've been aware from are parcels that have been left on Yorks which haven't been scanned. Apparently, from what I've heard this has happened on the last few Sundays. However, I believe that they had most of the new starts out working last Sunday including a few managers to try and clear. What didn't get delivered on Sunday (Tracked 48) meant that this Monday was busier than usual.

When the new scanning system goes fully live in MCs in the new year, there'll be no more DOs saying an item is still at the MC as all packets will automatically be scanned into the DO

[postslippete]

This has been happening for at least the last 10 years

Crikey, I didn't think RM had been doing Sundays that long

[yellowbelly]

If that is true then it is f***ing scandalous!!

Only thing that I've been aware from are parcels that have been left on Yorks which haven't been scanned. Apparently, from what I've heard this has happened on the last few Sundays. However, I believe that they had most of the new starts out working last Sunday including a few managers to try and clear. What didn't get delivered on Sunday (Tracked 48) meant that this Monday was busier than usual.

When the new scanning system goes fully live in MCs in the new year, there'll be no more DOs saying an item is still at the MC as all packets will automatically be scanned into the DO

It's the LAT deliveries from our preceding major DO that this occurs with as they have no idea where 'The Farm, Long Unsignposted Lane, Middle of Nowhere' is. So under this new 'system' they'll have to scan as 'Delivery not attempted' instead of inaccessible.

[Poppyellie69]

More full the brown noses that do it

[chickenwittle]

Old news

[Londonsburning]

This has been happening for at least the last 10 years

Crikey, I didn't think RM had been doing Sundays that long

I was making a statement about the original post Pete not your reply

[Mr Rush]

Must be one of those model offices that has only recently fallen from grace.

[Londonsburning]

Must be one of those model offices that has only recently fallen from grace.

I refuse to believe there are DOs that haven't been shafted by management for at least the last decade

[claretandblue]

Why does the royal mail spokesman answer a question that wasn't asked?

The question is "are bonuses paid for attempted deliveries of tracked parcels including inaccessible scans" ?

The answer is yes.

[Barnacle]

There’s a post on FB claiming that ‘fake’ attempted delivery is fake news. We all know it is not fake news at all. So the ones posting under their own names claiming it never happens must really want to ingratiate themselves with the management.

[norris9]

and because we're told to take ALL the mail out even when we have no chance of delivering it all....it wastes time both taking it out of the frame and bagging it up and unloading it and putting it back into the frame the next day. It's backwards.

Kretinsky - fix this nonsense. The backwards management is making things ridiculously inefficient and leading to further delays of customers letters and parcels.

[Londonsburning]

and because we're told to take ALL the mail out even when we have no chance of delivering it all....it wastes time both taking it out of the frame and bagging it up and unloading it and putting it back into the frame the next day. It's backwards.

Kretinsky - fix this nonsense. The backwards management is making things ridiculously inefficient and leading to further delays of customers letters and parcels.

It's not backwards to the COMs claiming a clear office every day because you were told to take the mail for a drive, to get their sweet sweet bonus cash though is it. Managers are scum