Tracking no: TQ560038687GB
This parcel was despatched to me last Friday and arrived at the Bristol Mail Centre on Sunday. Since then, it has been sent to the Stroud delivery office, which is the wrong office for my address, and returned to Bristol four times. Even though Stroud keeps returning it to Bristol, Bristol keeps sending it back there.
According to the latest update, it is currently sitting in Bristol, waiting to be sent to my local delivery office. I imagine it will be sent to Stroud again.
Is there anything I can do to break the cycle? Worst case scenario – is there a way I can arrange to collect it from the Bristol Mail Centre? It's an hour's drive each way, but it will be worth it to get the parcel.
Thanks
Steve
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Stuck in a loop between Bristol and Stroud
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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
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ssilverm
- Posts: 2
- Joined: 13 Dec 2024, 08:04
- Gender: Male
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Snaggletooth
- EX POST OFFICE
- Posts: 2226
- Joined: 13 Sep 2011, 20:17
- Gender: Male
Re: Stuck in a loop between Bristol and Stroud
This appears to be something you bought. It is the seller’s responsibility to chase Royal Mail for a refund (if applicable) and the seller’s responsibility to send you a replacement.
This kind of bouncing around is usually because there is a mistake in the address, most likely a mistake in the postcode.
This kind of bouncing around is usually because there is a mistake in the address, most likely a mistake in the postcode.
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ssilverm
- Posts: 2
- Joined: 13 Dec 2024, 08:04
- Gender: Male
Re: Stuck in a loop between Bristol and Stroud
The sender has confirmed that he used the correct address.
I've just received another update and, as I feared, it is back in Stroud.
The simplest solution would be for me to collect it from Stroud, but I can find no way of contacting the delivery office.
I've just received another update and, as I feared, it is back in Stroud.
The simplest solution would be for me to collect it from Stroud, but I can find no way of contacting the delivery office.
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SpacePhoenix
- MAIL CENTRES/PROCESSING
- Posts: 12124
- Joined: 12 Nov 2008, 17:03
- Gender: Male
Re: Stuck in a loop between Bristol and Stroud
It might have an incorrect address encoded into the 2D barcode on the packet. The machine that sorts packets at Bristol will be reading the address that's encoded in the 2D barcode.