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Very confusing Tracking! please help

For help with tracking please see...HERE
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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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rmgav
Posts: 2
Joined: 27 Nov 2024, 12:52
Gender: Male

Very confusing Tracking! please help

Post by rmgav »

Please can someone kindly help me make heads or tails of the tracking below

In a nutshell, arrives in my home town, get a notification out for delivery, then at 5:30 another notification "unable to deliver", postman never came (i was at home) heads back to home town mail sorting center and now its gone to another MSC 20-30 miles down the road, what the ****? lol
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BenacreNick
Posts: 1176
Joined: 18 Jul 2022, 13:27
Gender: Male

Re: Very confusing Tracking! please help

Post by BenacreNick »

"Item retention" might be the important description here.

Atherstone Parcel Sort Centre" has cropped up on here before but i can't remember the context.
Last edited by BenacreNick on 27 Nov 2024, 16:13, edited 1 time in total.
rmgav
Posts: 2
Joined: 27 Nov 2024, 12:52
Gender: Male

Re: Very confusing Tracking! please help

Post by rmgav »

in what way BenacreNick, please kindly explain? if it was retained i would expect it to be retained at the local sorting office or DO but why it is at PSC? and why no further reasoning for the retention?
Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Re: Very confusing Tracking! please help

Post by Snaggletooth »

BenacreNick wrote:
27 Nov 2024, 16:10
Atherstone Parcel Sort Centre" has cropped up on here before but i can't remember the context.
Some international sellers send items over in containers which are broken down and the contents put in the mail system only once in the UK. Much of that mail enters the postal system at Atherstone PSC.

I think the tracking makes sense if both the following are true:

1. The item is from an overseas seller and it was sent over in a container as above (test for this: the tracking number would end with the letters GB).
2. The sender has garbled the address on the package in a way that would only be picked up at the local Delivery Office, e.g. a missing house number.

If that is the case then the parcel has probably been marked as Return To Sender and the sender's address is on the outside of the parcel.