CITIZENS ADVICE: WE’VE SEEN VERY LITTLE COMMITMENT FROM ROYAL MAIL OR OFCOM TO TACKLE THESE PERSISTENT FAILINGS

[TrueBlueTerrier]

https://postandparcel.info/157014/news/ ... -failings/

Royal Mail has issued its Universal Service Obligation (USO) Quality of Service report for First and Second Class mail for Q1 2024-25.

Over the quarter from 1st April to 30th June 2024, Royal Mail delivered 94.1% of Second Class mail within three working days and 79.1% of First Class mail within one working day.

Year-on-year, First Class quality of service increased by 4.5%. In Q1 93.5% of First Class letters arrived within two days, compared to 91.6% during the same period in 2023.

Tom MacInnes, Interim Director of Policy at Citizens Advice, commented on the results saying: “Royal Mail has yet again failed to meet its delivery targets this quarter, with consumers now bearing the brunt of poor service for half a decade.

“The current review of Royal Mail’s Universal Service Obligation (USO) will be a touchstone moment for the future of our postal service. But we’ve seen very little commitment from either Royal Mail or Ofcom to tackle these persistent failings properly.

“Options currently on the table all pave the way for a slower and more expensive postal service, at the point millions of us are already feeling the impact of ongoing letter delays. Ofcom and the new government must spell out how the revised USO will deliver for the millions who rely on it, not just for Royal Mail’s bottom line.”

Royal Mail Chief Operating Officer, Alistair Cochrane, said: “Delivering a high quality of service continues to be our top priority and I am pleased this ongoing focus has ensured improvements across the quarter.

“We know there is more to do and will continue on this path, enacting steady changes to our operational model to bring long-term improvements to our quality of service.”

Royal Mail said “considerable action” has been taken to continue to improve quality of service for First and Second class letters and parcels. Increased recruitment of permanent employees, new initiatives to reduce sick absence and improve retention, and the deployment of a Quality Control Centre to manage disruption are all contributing to improvements in reliability and quality of service.

[scotchy1962]

"Bollocks" not a bad effort at describing RMs effort to paper over the cracks, we can't be getting anywhere near the % they are claiming to deliver although in our small sub-office we possibly are somewhere around that, but the large understaffed offices can't be getting anywhere close.
The porkies just keep coming.

[enskied]

The trouble is that OFCOM's test performance letters are known about by management and are duly manipulated by them.

If CITIZENS ADVICE or other organisations did their own traceable test letters they would be shocked rigid at the true state of affairs. They would also however be considerably out of pocket due to the cost .

[Mr Rush]

The trouble is that OFCOM's test performance letters are known about by management and are duly manipulated by them.

I recall in 2009 there was a big scandal when it turned out management for half the entire country were in on a scheme manipulating the test letters. Have they gamed the system again or did it just never stop?

[guardianangel]

Shows how week our Labour government are,Royal Mail have been doctoring the figures for years while nicking all the money from the business,it has to be the most corrupted company in the country and are still saying they are not prioritising parcels yet do exactly that,they are not only breaking the law but committing fraud by alleging they are not prioritising,how long will the government and regulator let them get away with it.

[Mr Rush]

Shows how week our Labour government are

The previous one was just as supine. I wonder how long it will be before the population realises that even relatively small corporations like IDS are ungovernable. The nationstate and democracy persist only as afterimages.

[twoloops]

Ofcom are almost corrupt as Royal Mail

[postslippete]

Ofcom are almost corrupt as Royal Mail

Agreed. The Ofcom report last year cleared Royal Mail senior management of prioritising parcels over letters even though we all know that is what happening all over the country in delivery offices every day. So who is responsible?

[claretandblue]

"new recruitment"

We are on our 3rd wave of recruitment as they keep leaving, best thing that ever happened employing people on less than us, shows that we aren't 20% overpaid.

[Wullie10]

"new recruitment"

We are on our 3rd wave of recruitment as they keep leaving, best thing that ever happened employing people on less than us, shows that we aren't 20% overpaid.

Add to the fact that older postmen who would probably work to state pension age 67 , are forced to take pensions at 60 and 65. Which means for many paying £40% tax or leaving for a less stressful job or retirement at 65 or before.

[Linden14]

Have a walk in the real world of delivery offices walks don't go for days all to save money