scan to core route

[SillyBilly]

Some days my scan to core numbers on pda stil lshow a few to still be delivered but i have definatly deliverd all my tracked and also checked via track n trace to confirm the ones on my shown delivery points still left on my pda have been delivered ?

[milesoffside]

you could have accidently scanned the same tracked twice, it sometimes does it without askng if you want to delete , when it happens to me i check the codes that are left against the scanned ones, they always match with them

[LouBarlow]

Some days my scan to core numbers on pda stil lshow a few to still be delivered but i have definatly deliverd all my tracked and also checked via track n trace to confirm the ones on my shown delivery points still left on my pda have been delivered ?

Are you on a shared van round?

[TopperGas]

Some days my scan to core numbers on pda stil lshow a few to still be delivered but i have definatly deliverd all my tracked and also checked via track n trace to confirm the ones on my shown delivery points still left on my pda have been delivered ?

Could it be scanning the 2D barcode in the office and then the 3D barcode outdoors? Mine always show delivered unless I overlook delivering one.

[HTPostman]

Sorry to hijack the post but it’s pointless me starting another with the same title!

What am I doing wrong?

Scan to core route
Scan all the parcels
Deal with any messages about redirections (valid different route etc)
Send to cloud
Confirm estimates first delivery time

Every single time it then says I haven’t triaged (or something) XYZ and need to go back. It’s every single time.

I then repeat all the above steps.

Same message, go back.

I then repeat again

This time it usually works. Although sometimes I’ve had to repeat these steps 4/5 times. I’m fed up of the damn thing beeping at me saying go back. Sometimes this can take 3/4 mins to sort.

Why can’t we just have a ‘are you sure’ message, which we confirm, then away we go.

[Route1]

Sorry to hijack the post but it’s pointless me starting another with the same title!

What am I doing wrong?

Scan to core route
Scan all the parcels
Deal with any messages about redirections (valid different route etc)
Send to cloud
Confirm estimates first delivery time

Every single time it then says I haven’t triaged (or something) XYZ and need to go back. It’s every single time.

I then repeat all the above steps.

Same message, go back.

I then repeat again

This time it usually works. Although sometimes I’ve had to repeat these steps 4/5 times. I’m fed up of the damn thing beeping at me saying go back. Sometimes this can take 3/4 mins to sort.

Why can’t we just have a ‘are you sure’ message, which we confirm, then away we go.

Maybe give it a couple of minutes between sending it to cloud & scanning the barcode in "Outdoor".

[LouBarlow]

Sorry to hijack the post but it’s pointless me starting another with the same title!

What am I doing wrong?

Scan to core route
Scan all the parcels
Deal with any messages about redirections (valid different route etc)
Send to cloud
Confirm estimates first delivery time

Every single time it then says I haven’t triaged (or something) XYZ and need to go back. It’s every single time.

I then repeat all the above steps.

Same message, go back.

I then repeat again

This time it usually works. Although sometimes I’ve had to repeat these steps 4/5 times. I’m fed up of the damn thing beeping at me saying go back. Sometimes this can take 3/4 mins to sort.

Why can’t we just have a ‘are you sure’ message, which we confirm, then away we go.

You have to wait for the information to be transmitted. There is an icon top right of your scanner. When the red number disappears you are safe to scan.

[ted_e_bear]

Sorry to hijack the post but it’s pointless me starting another with the same title!

What am I doing wrong?

Scan to core route
Scan all the parcels
Deal with any messages about redirections (valid different route etc)
Send to cloud
Confirm estimates first delivery time

Every single time it then says I haven’t triaged (or something) XYZ and need to go back. It’s every single time.

I then repeat all the above steps.

Same message, go back.

I then repeat again

This time it usually works. Although sometimes I’ve had to repeat these steps 4/5 times. I’m fed up of the damn thing beeping at me saying go back. Sometimes this can take 3/4 mins to sort.

Why can’t we just have a ‘are you sure’ message, which we confirm, then away we go.

You have to wait for the information to be transmitted. There is an icon top right of your scanner. When the red number disappears you are safe to scan.

You beat me to it Lou, was going to say the same, if I get the dreaded triage etc I go for my final wee before leaving then it's usually ok.

[Rve83ndxd]

Maybe give it a couple of minutes between sending it to cloud & scanning the barcode in "Outdoor".

I always scan outdoor and then switch to indoor.

[twoloops]

We now just scan all our tracked "Ready For Delivery" saves any problems if you have to cut off & bring it back.

[guardianangel]

20 years and they still cant get Horizon right i doubt very much this software on pda's is any better ,surprised they haven't started sacking people saying you are the only one ,this company is an absolute mess ,my family member has been ringing customer service waiting for a parcel for 4 days her message on the email is,out for delivery then unable to deliver ,out for delivery but failed to turn up,3rd day nothing phones customer service its definitely out for delivery it says it on my system yet they have nothing on the tracker ,if i was a customer i would never trust Royal Fail with anything ,the DPD app and tracking runs seamlessly.

[SpacePhoenix]

20 years and they still cant get Horizon right i doubt very much this software on pda's is any better ,surprised they haven't started sacking people saying you are the only one ,this company is an absolute mess ,my family member has been ringing customer service waiting for a parcel for 4 days her message on the email is,out for delivery then unable to deliver ,out for delivery but failed to turn up,3rd day nothing phones customer service its definitely out for delivery it says it on my system yet they have nothing on the tracker ,if i was a customer i would never trust Royal Fail with anything ,the DPD app and tracking runs seamlessly.

Both the MC stuff and the TMA stuff on the PDAs should be their own separate apps. Maybe the indoor and outdoor DO stuff should also each be their own separate apps.

[HTPostman]

Sorry to hijack the post but it’s pointless me starting another with the same title!

What am I doing wrong?

Scan to core route
Scan all the parcels
Deal with any messages about redirections (valid different route etc)
Send to cloud
Confirm estimates first delivery time

Every single time it then says I haven’t triaged (or something) XYZ and need to go back. It’s every single time.

I then repeat all the above steps.

Same message, go back.

I then repeat again

This time it usually works. Although sometimes I’ve had to repeat these steps 4/5 times. I’m fed up of the damn thing beeping at me saying go back. Sometimes this can take 3/4 mins to sort.

Why can’t we just have a ‘are you sure’ message, which we confirm, then away we go.

You have to wait for the information to be transmitted. There is an icon top right of your scanner. When the red number disappears you are safe to scan.

You beat me to it Lou, was going to say the same, if I get the dreaded triage etc I go for my final wee before leaving then it's usually ok.

Thank you all, now seems to be working better for me.

[TopperGas]

20 years and they still cant get Horizon right i doubt very much this software on pda's is any better ,surprised they haven't started sacking people saying you are the only one ,this company is an absolute mess ,my family member has been ringing customer service waiting for a parcel for 4 days her message on the email is,out for delivery then unable to deliver ,out for delivery but failed to turn up,3rd day nothing phones customer service its definitely out for delivery it says it on my system yet they have nothing on the tracker ,if i was a customer i would never trust Royal Fail with anything ,the DPD app and tracking runs seamlessly.

If the postie is scanning it ready for delivery then not actually delivering I doubt it's a software issue? Perhaps DPD have no issues as they are paid per parcel so have a bigger incentive to actually deliver it!! If I have an issue with a parcel not showing as delivered it's normally down to me not delivering it or failing to scan it, not a system issue.

[guardianangel]

20 years and they still cant get Horizon right i doubt very much this software on pda's is any better ,surprised they haven't started sacking people saying you are the only one ,this company is an absolute mess ,my family member has been ringing customer service waiting for a parcel for 4 days her message on the email is,out for delivery then unable to deliver ,out for delivery but failed to turn up,3rd day nothing phones customer service its definitely out for delivery it says it on my system yet they have nothing on the tracker ,if i was a customer i would never trust Royal Fail with anything ,the DPD app and tracking runs seamlessly.

If the postie is scanning it ready for delivery then not actually delivering I doubt it's a software issue? Perhaps DPD have no issues as they are paid per parcel so have a bigger incentive to actually deliver it!! If I have an issue with a parcel not showing as delivered it's normally down to me not delivering it or failing to scan it, not a system issue.

Says who ? just remember they were good at persuading the post office it was all them ,i will never trust any software the Royal Mail or post office put out the company will be forever damaged,the post office scandal will have ramifications for decades to come.TRUST NO ONE.