Accepting responsibility

[pieoftheday]

I recently got an email from RM telling me a parcel was due, I was able to track it and request a safe place, I requested back door and then had to tick a box accepting responsibility ,I could have chosen to leave it anywhere as long as I ticked the accepting responsibility box. Now any RM manager will say you cant doorstep or leave in bin, but if it comes up on the pda to do so why cant we? The customer must have ticked the accepting responsibility box?

[TopperGas]

I recently got an email from RM telling me a parcel was due, I was able to track it and request a safe place, I requested back door and then had to tick a box accepting responsibility ,I could have chosen to leave it anywhere as long as I ticked the accepting responsibility box. Now any RM manager will say you cant doorstep or leave in bin, but if it comes up on the pda to do so why cant we? The customer must have ticked the accepting responsibility box?

It's still down to the OPG to decide if it really is safe or not, leave it in a bin when we are specifically warned not to then leaves you open to being conducted, if the customer who sent the item complains.

[Clappedoutpostie]

I recently got an email from RM telling me a parcel was due, I was able to track it and request a safe place, I requested back door and then had to tick a box accepting responsibility ,I could have chosen to leave it anywhere as long as I ticked the accepting responsibility box. Now any RM manager will say you cant doorstep or leave in bin, but if it comes up on the pda to do so why cant we? The customer must have ticked the accepting responsibility box?

It's still down to the OPG to decide if it really is safe or not, leave it in a bin when we are specifically warned not to then leaves you open to being conducted, if the customer who sent the item complains.

If that’s what is where they had put in an official requested on the app for it to be left our manager would bat that complaint away.

[GlassDoor]

Mark it on pda as safe place not safe or unavailable. Don’t leave yourself open to complaints or a missing parcel. Protect yourself no one else will

[olilew]

I recently got an email from RM telling me a parcel was due, I was able to track it and request a safe place, I requested back door and then had to tick a box accepting responsibility ,I could have chosen to leave it anywhere as long as I ticked the accepting responsibility box. Now any RM manager will say you cant doorstep or leave in bin, but if it comes up on the pda to do so why cant we? The customer must have ticked the accepting responsibility box?

It's still down to the OPG to decide if it really is safe or not, leave it in a bin when we are specifically warned not to then leaves you open to being conducted, if the customer who sent the item complains.

If that’s what is where they had put in an official requested on the app for it to be left our manager would bat that complaint away.

Any decent manager would!

[HTPostman]

I find the complaints thing absurd anyway (sorry if I go off topic here). A colleague had an official complaint put in saying he never knocked. Why is something like this not shut down instantly by the people who process the complaints? Why has it worked its way all through to my manager who’s then stood in front of my colleague asking if he knocked.

That should be an instant response by the complaints department of ‘we are sorry for your complaint, occasionally we find people are in the back garden or hoovering or have their music on and can’t hear the door. We periodically remind our colleagues to knock and ring the bell. All the best.’

I totally get complaints about an item being misdelivered or left in a bin or a postie seen driving while on his phone. But the old he didn’t knock....come on!

[pinstripe]

I totally get complaints about an item being misdelivered or left in a bin or a postie seen driving while on his phone. But the old he didn’t knock....come on!

I never knock, or ring door bells. There’s nothing I enjoy more than than carrying around the same parcels for days on end in the pi**ing rain.

[yubin282]

I find the complaints thing absurd anyway (sorry if I go off topic here). A colleague had an official complaint put in saying he never knocked. Why is something like this not shut down instantly by the people who process the complaints? Why has it worked its way all through to my manager who’s then stood in front of my colleague asking if he knocked.

That should be an instant response by the complaints department of ‘we are sorry for your complaint, occasionally we find people are in the back garden or hoovering or have their music on and can’t hear the door. We periodically remind our colleagues to knock and ring the bell. All the best.’

I totally get complaints about an item being misdelivered or left in a bin or a postie seen driving while on his phone. But the old he didn’t knock....come on!

Our they can just admit that they're hard of hearing. I deal with it everyday in my home life. Trust me its horrible.

[pieoftheday]

Mark it on pda as safe place not safe or unavailable. Don’t leave yourself open to complaints or a missing parcel. Protect yourself no one else will

I get that, but If the customer ticks a box to accept responsibility how can they complain?

[mentaltheshots]

My delivery has the high street on it (shops etc), I had a redelivery parcel that when I scanned it at the delivery point came up on the pda, leave on doorstep. I thought no way as its not safe, so left a 739. A couple of days later manager tells me the person came to the delivery office and picked up the parcel but made a complaint as to why it wasn't left as instructed. I told manager that it wasn't safe, the reply I got was it doesn't matter as it had come up on the pda to leave on doorstep.

[TopperGas]

Mark it on pda as safe place not safe or unavailable. Don’t leave yourself open to complaints or a missing parcel. Protect yourself no one else will

I get that, but If the customer ticks a box to accept responsibility how can they complain?

If it's stolen, or taken by the bin men, can you honestly see the customer not complaining?

[TopperGas]

My delivery has the high street on it (shops etc), I had a redelivery parcel that when I scanned it at the delivery point came up on the pda, leave on doorstep. I thought no way as its not safe, so left a 739. A couple of days later manager tells me the person came to the delivery office and picked up the parcel but made a complaint as to why it wasn't left as instructed. I told manager that it wasn't safe, the reply I got was it doesn't matter as it had come up on the pda to leave on doorstep.

If it had been stolen the manager would probably then ask why you left it in an obviously unsafe location!

[mwalker88]

My delivery has the high street on it (shops etc), I had a redelivery parcel that when I scanned it at the delivery point came up on the pda, leave on doorstep. I thought no way as its not safe, so left a 739. A couple of days later manager tells me the person came to the delivery office and picked up the parcel but made a complaint as to why it wasn't left as instructed. I told manager that it wasn't safe, the reply I got was it doesn't matter as it had come up on the pda to leave on doorstep.

If it had been stolen the manager would probably then ask why you left it in an obviously unsafe location!

"Shite rolls downhill" Deal with it you pleb.

That's what you're up against.

No other UK based company is run the way RM is. Shameful, shady, employment tactics.

[pieoftheday]

Mark it on pda as safe place not safe or unavailable. Don’t leave yourself open to complaints or a missing parcel. Protect yourself no one else will

I get that, but If the customer ticks a box to accept responsibility how can they complain?

If it's stolen, or taken by the bin men, can you honestly see the customer not complaining?

I can definitely see them complaining, however if they have ticked the box to say they accept responsibility then they don't have a leg to stand on? I mean what's the point in giving the recipient an option to leave it wherever and accept responsibility if they can still complain?

[Basildon Bond]

Perhaps some people are in but don't like answering the door. I've seen this quite a few times: I take a parcel to a house (oversize, bit heavy for the bag, or just can't fit it in). Knock and there is no answer. Pop it behind the bin or somewhere out of sight and also pop a card through the door to say where it is. I'm back at the house minutes later walking the loop with a letter or D2D and if I glance at the spot where I left it...it's gone.

Either there is a serial and quick acting thief following me round (no complaints of disappearing packets) or someone was in and perhaps waiting for me to leave.

If the PDA flashes up "leave it on the doorstep" I probably would. Especially if the house is not well looked after... if you know what I mean.