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RMCtv : Customer Preference - Accessibility Needs

Postal workers discussion forum. Discuss the day to day life in a Blue Shirt.
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POSTMAN
SITE ADMINISTRATOR
Posts: 32756
Joined: 07 Aug 2006, 03:19
Gender: Male

RMCtv : Customer Preference - Accessibility Needs

Post by POSTMAN »

Customer Preference - Accessibility Needs

Please see this short clip with John Herbet (Workplace Coach) & Richard Attoe (Deployment Lead), regarding Accessibility Needs.

Customers will be able to register an Accessibility Need of ‘knock louder’ and/or ‘wait longer’ via the Royal Mail App or Customer Experience.

Accessibility needs will be available on the PDA for all Barcoded items from 25th Sep 2023

This is an Ofcom regulatory requirement which all parcel carriers must follow from 1st November 2023
Reminder: WTL&L once completed, each individual must be entered in PSP

I Wrote-During Covid-Which is still relevant now
It's good to get these types of threads, the ridiculous my manager said bollox, so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low-life C***S they have always been.
My BFF Clash
The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.
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chickenwittle
Posts: 2090
Joined: 15 Nov 2009, 09:43
Gender: Male

Re: RMCtv : Customer Preference - Accessibility Needs

Post by chickenwittle »

What next ? , We unwrap their parcels at the front door and recycle the cardboard for them . :speak to the hand
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Phantom
Posts: 1234
Joined: 27 Dec 2007, 18:17
Gender: Female
Location: New York

Re: RMCtv : Customer Preference - Accessibility Needs

Post by Phantom »

Delivery to every address 6 days a week is a legal requirement but they're not following that!!!!

More bollocks!
CUT OFF!!!
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Trumanity
Posts: 334
Joined: 03 Aug 2012, 13:08
Gender: Male

Re: RMCtv : Customer Preference - Accessibility Needs

Post by Trumanity »

chickenwittle wrote: ↑
11 Sep 2023, 12:24
 What next ? , We unwrap their parcels at the front door and recycle the cardboard for them . :speak to the hand
Open their morning fresh, put it in the fridge for them and sample the cooked results scoring on a scale of 1 to 5, but moving constantly like you have an itchy arse to stop being yellow dotted. :dance
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yubin282
Posts: 990
Joined: 25 Jul 2014, 19:18
Gender: Male

Re: RMCtv : Customer Preference - Accessibility Needs

Post by yubin282 »

Giving too much choice to indecisive people is the root of the problem.
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sindba
Posts: 1451
Joined: 05 Feb 2012, 20:27
Gender: Male

Re: RMCtv : Customer Preference - Accessibility Needs

Post by sindba »

Thing with all this customer preference stuff, it's just what posties used to do.

When we had time to get to know our own rounds and customers, we'd know that Mrs Miggins has mobility issues, Mr Scroggins leaves the side door open for his parcels etc etc.

It was Royal Mail that decided we'd be better as just another knock, drop and run courier.
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DirtyHarry
Posts: 5051
Joined: 13 May 2007, 23:16
Gender: Male
Location: London

Re: RMCtv : Customer Preference - Accessibility Needs

Post by DirtyHarry »

What a load of old shite.
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qwerty2
Posts: 2082
Joined: 30 Jun 2009, 00:42
Gender: Male

Re: RMCtv : Customer Preference - Accessibility Needs

Post by qwerty2 »

Massages and happy endings next :whistle
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worktotime
Posts: 2864
Joined: 14 May 2010, 20:47
Gender: Male

Re: RMCtv : Customer Preference - Accessibility Needs

Post by worktotime »

there saying that all parcel companies will have to do this because ofcom has said , so does that mean all parcels couriers are regulated by ofcom now ?
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WalkerX
Posts: 423
Joined: 20 Feb 2021, 22:31
Gender: Male

Re: RMCtv : Customer Preference - Accessibility Needs

Post by WalkerX »

sindba wrote: ↑
11 Sep 2023, 17:07
 Thing with all this customer preference stuff, it's just what posties used to do.

When we had time to get to know our own rounds and customers, we'd know that Mrs Miggins has mobility issues, Mr Scroggins leaves the side door open for his parcels etc etc.

It was Royal Mail that decided we'd be better as just another knock, drop and run courier.
Local postie knowledge. Right on the money. :Applause
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SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 12140
Joined: 12 Nov 2008, 17:03
Gender: Male

Re: RMCtv : Customer Preference - Accessibility Needs

Post by SpacePhoenix »

"Wait longer", they can dream on if they think that'll happen, delivery staff don't have the time
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funkflex55
Posts: 757
Joined: 04 Sep 2022, 22:58
Gender: Male

Re: RMCtv : Customer Preference - Accessibility Needs

Post by funkflex55 »

qwerty2 wrote: ↑
11 Sep 2023, 19:23
 Massages and happy endings next :whistle
Giving or receiving?
Asking for myself.
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